Uncertainty Reduction User Experience (UX) topic overview/definition
Literature on Uncertainty Reduction
Trust – Building the Bridge to Our Users
Determining the nature and properties of trust at first may seem pointless because it is so much a part of the human condition. Although we can define it as “a strong belief in the reliability, truth, ability, or strength of a person or thing”, we know that trust is a deep concept. We tend to feel it more in the gut than consider it in the mind;...
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