Service Design User Experience (UX) topic overview/definition


Service Design: Concept Definition

While most user experience and customer experience work tends to focus on products, there is an additional branch of the discipline – service design. Devising services so that they delight users and customers alike has much in common with product design and UX work in general. This growing field of work will attract many UX designers over the coming decades as businesses compete to be the best in any given field in a globalized world.

For your convenience, we’ve collected all UX literature that deals with Service Design. Here’s the full list: