User Interviews User Experience (UX) topic overview/definition
User Interviews: Concept Definition
User interviews are typically performed with the potential users of a design, as part of an ideation phase or during early concept development. User interviews follow a structured methodology whereby the interviewer prepares a number of topics to cover, makes a record of what is said in the interview, and systematically analyzes the conversation after the interview.
User interviews are one of the most commonly used methods in user research. They can cover almost all user-related topics and be used, for example, to gather information on users’ feelings, motivations, and daily routines, or how they use various products. The interviews often follow the same methodology as qualitative interviews in other fields, but with the specific purpose of informing a design project. Because user interviews typically have to fit into a design or development process, practical concerns such as limited time or resources often play a role when deciding how to carry out such interviews. For instance, user interviews can be conducted over a video or voice call if time is restricted. On the other hand, in projects with sufficient time and resources, an interview may be conducted in the user’s home, and designers might even be flown overseas if the users reside in another country.
While many interview methods used in design projects are borrowed from other fields such as ethnography and psychology, some have been created specifically for use in design contexts. An example is contextual interviews that take place in the participants’ everyday environment. Contextual interviews have the advantage of providing more insights relating to the environment in which a design will be used. As such, a contextual interview might uncover flaws within a product’s design (e.g., the product is too heavy to be carried around the house by the user) that a normal user interview might not.
For your convenience, we’ve collected all UX literature that deals with User Interviews. Here’s the full list:
Laddering Questions Drilling Down Deep and Moving Sideways in UX Research
Laddering questions help you direct your research in order to get the most valuable information from interview subjects. This can help you expand the remit of the research or to focus it to where the roots of problems really lay.Laddering questions are a variant of the “5 Whys” principle. The idea is to use questions that begin with “why” to eli...
How to Conduct User Interviews
User interviews can be a great way to extract information from users for user experience understanding, usability understanding and ideation. They are cheap and easy to conduct and can be readily conducted by anyone who can ask questions and record the answers. Author/Copyright holder: Heinrich-Böll-Stiftung. Copyright terms and licence: CC BY-...