User Interviews User Experience (UX) topic overview/definition
User Interviews: Concept DefinitionUser interviews can be used for many stages of user research from ideation through to usability testing. Conducting a user interview is simply a question of choosing the right user or users to interview, asking them a series of pre-determined questions (or free-form questions if used following an observation) and then reporting on their answers to enable further decision making.
For your convenience, we’ve collected all UX literature that deals with User Interviews. Here’s the full list:
Laddering Questions Drilling Down Deep and Moving Sideways in UX Research
Laddering questions help you direct your research in order to get the most valuable information from interview subjects. This can help you expand the remit of the research or to focus it to where the roots of problems really lay.Laddering questions are a variant of the “5 Whys” principle. The idea is to use questions that begin with “why” to eli...
How to Conduct User Interviews
User interviews can be a great way to extract information from users for user experience understanding, usability understanding and ideation. They are cheap and easy to conduct and can be readily conducted by anyone who can ask questions and record the answers.Author/Copyright holder: usability.gov. Copyright terms and licence: All rights reserv...