Frequently asked questions

FAQ topics

Frequently asked questions

New members

Can I pay the membership fee monthly?

That depends on the membership type.

You can not pay for the Professional Membership or the Student Membership in monthly instalments, as much as we’d like to help you. Please bear in mind that just one of our courses would cost you over 1000 USD if you were to buy it online elsewhere. So, right there, you are literally saving thousands and thousands of dollars.

You can, however, pay for IDF Design League membership in monthly instalments. The reason is that this membership is more costly than the Professional and Student membership.

That's also the reason we list all our membership fees in monthly rates so that you can compare the cost between membership types – even though two of the membership types are paid yearly.


Do you offer a trial membership?

We don't offer trial memberships, but we do have a 30-day money-back guarantee. Please bear in mind that just one of our courses would cost you over 1000 USD if you were to buy it online elsewhere. So, right there, you are literally saving thousands and thousands of dollars.

Another reason we don't have trial memberships is that it attracts too many people who are just "looking around". Our community is very much about helping each other and connecting professionally so it would simply create too much "noise" to have people come and go.

I missed the enrollment date and now the course is closed. Will I have any opportunity to take the course in the future?

Don't worry if you missed the course. We will re-run it shortly. One of the reasons we continually open and close courses is to be able to control the classroom size.

Networking is a large part of our value proposition, so we want just the right amount of people inside the courses. That is also why we display the "XX % percent booked" on our course icons.

We’ll re-schedule the course and make it available for sign-up on https://www.interaction-design.org/courses in only about a week (or perhaps a little bit more). The actual start date of the course will be a few weeks after sign-ups begin too. We’ve found that this is the best way to maximize flexibility and convenience for everyone, especially you as you put your course program together.

Do I have to be online at an exact time to study?

No. You can set your own study schedule. There are no "live sessions" / "webinars" since our members are from all timezones around the world. We are a truly global community – with members in every single corner of the world.

Thus, once you are enrolled, you can take all the time you want to complete a given course. Each "classroom" for each course will never close, so you’ll have permanent access to your classmates and your course material (and your own answers).

What is the difference between a Professional and a Student membership?

The student membership includes the very same benefits as a Professional membership - except for 2 things:

  • You will appear as a "student" to the other IDF members. In other words, if you want to use your membership to network and get a job, then you should probably go for the Professional membership.
  • You can take a maximum of three courses at the same time. You can still take all the courses you want with no extra charges – just as long as you finish them (or drop them) so that you don’t have more than three ongoing courses at the same time.
Can I take all your courses at no extra costs?

That's correct. Once you have paid your membership, you can take any number of our instructor-led courses that you would like. At no additional costs. No hidden fees. Just pure learning and networking.

We’re a community and not a money machine. And yeah, we hate hidden fees just as much as you do!

Start Learning

Will I receive a Course Certificate?

Yes. Every time you complete a course you get an industry-recognized Course Certificate. There is no limit to how many Course Certificates you can earn during your membership. You will also receive a 3-step guide on how to include your Course Certificate on LinkedIn and in your Resume/CV.

You can see an example of a Course Certificate at the bottom of the Course Catalogue.

Can I take more than one course at a time?

Yes, you can take all the courses you would like. For example, if there are 30 active courses, you can enroll into all 30 course at the same time and move from one to the other as you please.

There are no further charges after you paid for your membership.

Please note: If you have a student membership, you can take a maximum of three courses at the same time. As a student, you can thus still take all the courses you would like – free of extra charges – just as long as you finish them (or drop them) so that you don’t have more than three ongoing courses at the same time.

Start Learning

Which Credit or Debit card can I use to pay?

We accept Visa, MasterCard and American Express cards - both debit cards and credit cards. In addition, you should be able to use your debit and credit card to pay the membership fee using PayPal checkout (even without having a PayPal account).

Is your card getting declined?

Possible reasons

  1. IDF is registered in Denmark and that could make the transaction appear as an "overseas charge". That could cause your bank's security system to block the transaction.
  2. Your account lacks funds.
  3. Temporary technical problem between your bank and the payment gateway

Possible ways of fixing it

  1. Try with another credit card
  2. Simply go through the process again BUT CHOOSE PAYPAL as payment method. You do NOT have to have a Paypal account and you do NOT have to create one either. You can simply let Paypal process your credit card and that solves the problem.
  3. Call your bank to hear if the "overseas charge" has triggered a security system and blocked the transaction

Go ahead and try again:

Join us

Can you send me an invoice and I will pay through wire transfer?

Please contact our member support at hello@interaction-design.org and they will provide all the information you need to do a wire transfer to our account in Denmark.

My company wants to buy me a membership, should I choose a company membership?

If you want to take courses just for yourself, then you’ll need an individual/professional membership, not a company membership. Company memberships are only for groups of people within the same company.

What is the difference between a Professional and a Student membership?

The student membership includes the very same benefits as a Professional membership - except for 2 things:
You will appear as a "student" to the other IDF members. In other words, if you want to use your membership to network and get a job, then you should probably go for the Professional membership.

You can take a maximum of three courses at the same time. You can still take all the courses you want with no extra charges – just as long as you finish them (or drop them) so that you don’t have more than three ongoing courses at the same time.

Member questions

I just signed up but did not receive an email.

We send you an email with the login link about 3 seconds after you have successfully paid. Can’t find the email in your Inbox?

  • Did you sign up with another email address?
  • Did you check your Spam folder?
  • Use Gmail? Then also check the 'Promotion' tab.

If you still cannot find it, you can always get your account info resent to you.

How do I change my password?

That's easy. You simply change your password here.

Where is my invoice?
You can find your invoice(s) on the Billing tab on your personal account page.
I changed my name but my membership certificate is not updated?

Please contact us at hello@interaction-design.org and our member support will regenerate your certificate with a correct name.

I am no longer a student and wish to renew my membership as a full professional member.

Congratulations, you graduated! To upgrade to professional membership, you simply click the button "Change membership type" on the Billing tab on your personal account page.

How do I add the IDF Membership Certificate to my LinkedIn Profile?

Below is a step-by-step guide on how to add your certificate to your LinkedIn profile:

1. Go to your LinkedIn profile page and scroll to your "Accomplishments” section

2. Click on the plus button and choose “Certification”

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3. In the following fields add:

• Certification name – Membership Certificate
• Certification authority – The Interaction Design Foundation
• License number – Your membership ID number
• Time period – Input the date when you joined our community (e.g. May, 2017)
• Check the button “This certification does not expire”
• Certification URL: Input the certificate URL provided on your profile page

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4. Click on the save button.

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It is as simple as that. Now, anyone who visits your profile can see your certificates.

Company Membership

What kind of payment options do you provide?

The easiest method is to use a credit card. For larger accounts, we offer to email you an invoice (e.g. referencing a Purchase Order ID) and you can pay using regular bank/wire transfer.

And self-evidently:

  • Once you have paid the annual membership, there are no hidden charges/fees, no up-selling, no cross-selling or the like
  • You do not have any type of cancellation period and can thus walk away at any point
Can the members of our account take more than one course at a time?
Yes, as many as courses as they want. There are no further charges. The members of your account will also have access to our mentoring scheme, local meetings in over 200 cities world-wide, eBook versions of books, among many other benefits.

Are there any hidden fees?
You can rest assured that... :
  • Once you have paid the annual membership, there are no hidden charges/fees, no up-selling, no cross-selling or the like
  • You do not have any type of cancellation period and can thus walk away at any point
Can we change our Company Membership Plan later?

No problem at all. You simply choose who should be your account administrator(s) and he/she/they can add new members whenever you want and without hassles. In addition, you can reduce the number of members. This way, you will never pay too much or too little – you are in complete control.

Can a Company Account Administrator check employee compliance, i.e. can he/she see how active other company members are?

Yes, that's possible. But only to a certain extent.

We have attempted to strike the perfect balance between allowing company account administrators to get "just enough" insight into the activity level of each employee, without compromising the privacy of employees or creating an atmosphere where employees feel too much "looked over the shoulder."

If you are an administrator of a Company Account you can check the compliance of employees and their activity level in the following ways:

1. Course Certificates

  • We list the course certificates of each employee on their public profile page for each course they have completed. If an employee has started a course - but not finished it yet - it will be listed under the heading "Courses this member is taking".
  • If an employee has finished a course and achieved a particularly good result, the course certificate will include a distinction, e.g. "Top 10% course taker"

In other words, if you are an administrator of a Company Account you cannot read the individual course answers of your employees or see their day-to-day progress in a given course, but you can see the result of their activities, i.e. course certificates (which will have distinctions if the employee is particularly good).

2. Distinctions

When employees are particularly active on the IDF platform, they will earn distinctions which are also listed on their public profile page. For example, if employees are particularly active in seeking advice from other members, they will earn a "Top discussion contributor" to acknowledge their thirst for learning.

Conclusion

This balance between compliance and privacy makes it possible for administrators of Company Accounts to see:

  • how many courses an employee is taking
  • how many courses an employee has finished
  • if an employee as finished a course in the top of his/her class (i.e. a distinction on the course certificate)
  • if an employee has earned other distinctions, e.g. when being extra inquisitive in the discussions on the IDF platform.

Most importantly, this balance does not cause a non-productive atmosphere of distrust. And we are quite proud of that.


How to get my manager to sign up for an IDF Company Membership?

You can persuade your manager to sign up for an IDF Company Membership for you and your colleagues by sending an email based on the template below.

Email template:

Dear manager,

I have been learning UX design from the Interaction Design Foundation (IDF), and have had great progress in learning how to design the best solutions for our company. As such, I would like to propose that we create an IDF Company Membership, to allow me and my colleagues to learn UX design from the IDF. An IDF Company Membership would allow the company to provide a design education for me and my colleagues.

Here's 8 reasons why investing in design education for me and my colleagues makes sense:

  1. High quality design education at low prices: Forbes Magazine says the Interaction Design Foundation offers “Ivy League level education in UX, Product Design or Human-Computer Interaction”. Because the IDF is a non-profit organization, the company can thus get high quality training with low membership fees.
  2. Gain an edge over competitors: research by the Design Management Institute shows that companies who invest in design outperform the market by 228%
  3. Unique mix of theory and practical knowledge: courses are crafted by academics and industry experts to provide the right balance between theoretical rigor and practical insights
  4. Useful templates and checklists: courses provide specially created templates and design checklists that can be used directly in daily work
  5. Tap into a global community of designers: the IDF community has 470 local groups worldwide, where meet-ups happen for knowledge sharing
  6. Self-paced, flexible learning: courses are fully online, with lessons designed so they can be done in as little as 15mins a day
  7. Discuss design problems with peers: online discussions make it convenient to reach out to thousands of designers to get advice and insights on design problems
  8. Greater company-wide UX design literacy: not only for designers, but also project managers and developers, to create the best user-centred product

Furthermore, if we sign up for an IDF Company Membership within the next 30 days, we will enjoy 1 free membership for every 5 memberships! We simply have to drop an email to hello@interaction-design.org after we signed up for a Company Membership to enjoy a free membership for every 5 paid memberships.

To sign up for an IDF Company Membership, visit this link: https://www.interaction-design.org/corporate

PS: To give you some background, the Interaction Design Foundation is a non-profit educational foundation comprised of the world’s design and UX elite. For a PDF with more information about the IDF Company Membership, please see: https://public-media.interaction-design.org/documents/IDF-InteractionDesignFoundation-CompanyMemberships.pdf

How many members we need to sign up for a company membership?

The minimum number of members to sign up for a Company Membership is 2 accounts. If you already have some of your colleagues enrolled in our community, we can always merge any existing account into a new company account without any problems.

How will we manage our company membership?

As soon as you become a member of our community you can set any person you want as your administrator. The administrator will be able to:

  • Add more colleagues to your Company Membership
  • Promote one or more of your colleagues to administrator(s) - if you wish to have more than one
  • Remove colleagues from the Company Membership if they leave your company or switch roles within your company
  • Manage the billing, e.g. add a payment method, delete a payment method
  • Change number of members in the Company Membership so you don't pay too much

Local Groups - QA's for members

I just joined a group - what happens now?
Congratulations! You have taken the first step to meet up with other local designers who are just as passionate about design as you are. Get ready to become inspired, discuss, learn and to meet your next employer, employee, client or friend.

If there is already a meeting scheduled you will be able to find it in your Local Group’s calendar. If not, do not feel discouraged. Simply email your Local Leaders and ask them when the next meeting will be. Perhaps they simply forgot to schedule it. Or perhaps a gentle nudge from you will cause them to make a new event.

When new events are scheduled in your Local Group you will always receive an email.
When will the next meeting be?

If the next meeting is already scheduled you will be able to find it in your Local Group’s calendar. If no meeting is scheduled, then please email your Local Leader(s) and inquire about the next meeting. Perhaps you want to offer to help the Local Leader organize an event?

When new events are scheduled in your local group you will always receive an email.

This Local Group is a bit slow - what can I do to help?
You can write directly to the Local Leader(s) and ask if he/she/they would like some help. If they are interested in getting help from you they can simply promote you to Local Leader and then you can go right ahead and arrange and promote the next Local Group meeting.

Once you have been promoted to Local Leader you will get access to guidelines and resources and IDF will help you promote your event locally so we make sure that each of your meetings will be a big success.
Can I make a new group in my city if there is already another group?
Sorry, you cannot. You will not be able to make a Local Group in your city if there is already another group. Instead we encourage you to make contact with the Local Leader(s). You can write directly to the Local Leader(s) and ask if he/she/they would like some help. If they are interested in getting help from you they can simply promote you to Local Leader and then you can go right ahead and arrange and promote the next Local Group meeting. Once you have been promoted to Local Leader you will get access to guidelines and resources and IDF will help you promote your event locally so we make sure that each of your meetings will be a success.
I do not feel that I am a very experienced designer so I am a bit worried about joining a Local Group.
That is exactly the reason why you should join a Local Group. We are a great mix between seasoned professionals and complete new-comers. We all have something to contribute with.
What are the responsibilities of a Continent Manager?

The estimated work burden of a Continent Manager is 3-4 effective hours per week (including the time to perform the role of Country manager)

  1. A Continent Manager must always be Country Manager himself/herself so that he/she may be able to guide each Country Manager based on his/her own experiences - i.e. "share the joys and pains"
  2. A Continent Manager should appoint Country Managers on his/her continent for each country. It is up to the Continent Manager to select a Country Manager.
  3. A Continent Manager must continually make sure that each Country Manager on his/her continent is doing his/her best to keep the activity level of each country as high as possible. In the event that a country's activity level is dropping, the Continent Manager should make sure that the Country Manager is doing a reasonable effort to restore a high activity level through motivation of each local leader of each city in that country. If not, the Continent Manager should appoint a new Country Manager.
  4. The Continent Manager should collate and filter feedback from Country Managers. That way, the Continent Managers can work closely with IDF developers on improving everything from the local group management system, email notifications, step-by-step-guides, and everything else. Our goal is to continually minimize the amount of work needed from both Continent Manager, Country Managers and Local Leaders as much as possible, i.e. "work smarter, not harder".
  5. Update and refine the 'Local Leader FAQ' (listed a the very bottom of this page) to make sure that the most frequently asked questions are answered. As well as to provide time-saving step-by-step guides for Local Leaders to support their work
  6. A skype call with Mads whenever there is a need for it
  7. A Continent's key performance indicators are
    • Activity level (benchmarked against the other continents)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)
What are the responsibilities of IDF Country and IDF Continent Managers?

Background on the IDF Local Groups initiative

The IDF Local Group Initiative is run in line with the IDF Mission Statement with the goal of educating, stimulating and inspiring the global design community. The goal is to create vibrant local groups all over the world where people frequently meet up and have quality interactions. Where they meet their future colleague, boss or employee. Local Groups where people smile, laugh, learn and advance their careers. A global movement to advocate great design and what great design can do for humankind. Nothing less.

The IDF Local Group Continent and Country Managers play a vital role in ensuring the growth of the IDF Local Group initiative.

The Benefits of being an IDF Continent and Country Manager

  1. Name and picture on the IDF About Page - along with design superstars.
  2. Name and picture on all Local Group pages of the given continent/country.
  3. An exceptional network among the world's leading designers - both locally in your area and globally.


What are the responsibilities of an IDF Country Manager?

The estimated work burden of an IDF Country Manager is 1-2 effective hours per week

  1. A Country Manager must continually make sure that each Local Leader in his/her country is doing his/her best to keep the activity level of each Local Group as high as possible. In the event that a Local Group’s activity level is dropping, the Country Manager should make sure that the given Local Leader is doing a reasonable effort to restore a high activity level. If not, the Country Manager should help the current Local Leader select a co-Local Leader - or replace the current Local Leader.
  2. A Country Manager should support Local Leaders by answering their questions, concerns and doubts. The Country Manager to should collate and filter this feedback and report it to the Continent Manager. Together, we should continually make sure that all IDF systems and documentation are so well-designed that each Local Leader can operate 99% independently and with minimum work burden/maximum impact.
  3. At certain intervals - for example every 3 to 6 months - the Country Manager should send out an email (perhaps a type of newsletter) to all local group members in that country and tell them about success stories of various local groups.
  4. The Country Manager should suggest to the Continent Manager ways to minimize the work burden of himself/herself, while maximizing the impact of his/her work. E.g. smart work processes, better document templates, better email notifications, improvements of the Local Group Management Interface, more automatization, etc…
  5. A Continent's key performance indicators are
    • Activity level (benchmarked against the other countries)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)

What are the responsibilities of an IDF Continent Manager?

The estimated work burden of a Continent Manager is 3-4 effective hours per week (including the time to perform the role of Country manager)

  1. A Continent Manager must always be Country Manager himself/herself so that he/she may be able to guide each Country Manager based on his/her own experiences - i.e. "share the joys and pains"
  2. A Continent Manager should appoint Country Managers on his/her continent for each country. It is up to the Continent Manager to select a Country Manager.
  3. A Continent Manager must continually make sure that each Country Manager on his/her continent is doing his/her best to keep the activity level of each country as high as possible. In the event that a country's activity level is dropping, the Continent Manager should make sure that the Country Manager is doing a reasonable effort to restore a high activity level through motivation of each local leader of each city in that country. If not, the Continent Manager should appoint a new Country Manager.
  4. The Continent Manager should collate and filter feedback from Country Managers. That way, the Continent Managers can work closely with IDF developers on improving everything from the local group management system, email notifications, step-by-step-guides, and everything else. Our goal is to continually minimize the amount of work needed from both Continent Manager, Country Managers and Local Leaders as much as possible, i.e. "work smarter, not harder".
  5. Update and refine the 'Local Leader FAQ' (listed a the very bottom of this page) to make sure that the most frequently asked questions are answered. As well as to provide time-saving step-by-step guides for Local Leaders to support their work
  6. A skype call with Mads whenever there is a need for it
  7. A Continent's key performance indicators are
    • Activity level (benchmarked against the other continents)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)
Where can I ask questions about Local Groups?

We made it easy for you by making a Discussion Forum called "IDF Community". You can ask any type of questions in that forum - and get replies by both IDF Local Leaders, IDF Country Managagers, as well as regular members.

Don't be afraid to ask us anything in the IDF Community Forum! We are here to help.

Local Groups - QA's for non-members

What is a Local Group and why should I join one?
IDF Local Groups will expand your local career network - whether you are interested in learning new skills, looking for new job opportunities, new clients for your company, or a great new dedicated employee.
I'm interested in joining a Local Group - How much of my time will it take?
That is entirely up to you. There are various possibilities depending on your schedule and your needs.
  1. Online: Join the online community in your city.
  2. Local meetings: We recommend that you participate in the Local Group meetings in your area. They are usually very fun, highly inspirational and will help you create an even stronger local career network - whether you are looking for new job opportunities, new clients for your company, or a great new dedicated employee.


I'm interested in creating a Local Group but I'm a very busy person. How much time will it take?
First of all: Don’t worry - creating a Local Group is easy and fun. It will give you great energy and help your career immensely.

This is how to create your Local Group - eventhough you are an extremely busy person:
  1. Go ahead and spend the 30 seconds it takes to create your Local Group now.
  2. After you have created your Local Group we will tell you how to invite a few of the other IDF members from your area to join your Local Group.
  3. As soon as you have just a few members in your Local Group, you can spread the responsibility of the Local Group by promoting one or two of the other members to Local Leaders. That way, there will be a few other Local Leaders to take over for you when you are in a busy period.
  4. The IDF will also help you by using our social media channels to advertise your Local Group to people from your area. And we will continually advertise your meetings broadly.
  5. Organizing the very first meeting is not a problem either: You are not organizing a rock concert and it is better to have a small meeting at your favorite cafe with a small agenda than not have a meeting at all. If you start with a small meeting, the other participants will add their energy and all of a sudden you will have a super active Local Group.
  6. In conclusion: You simply have to start a Local Group today! :-)
Does it help my career that I join a Local Group?
Absolutely yes. That is the whole mission statement of the IDF Local Groups.
What actually goes on in a Local Group?
It depends on the individual group and the energy level of the Local Leaders. Some examples are:
  1. Fun and relaxed professional networking over coffee: Meet professionals in other industries, be inspired by the various ways interaction design is being used and implemented in your local area, get to know your your next boss/employee/client/friend, and meet up with people who are just as passionate about design as you are.
  2. Professional talks by local designers sharing their experiences
  3. Discussing the local need of and take on Interaction Design and User Experience in your city/country.
  4. Discussing a specific topic or Design issue which is relevant in your city/country.
  5. A study group where you all follow and discuss a specific online course/topic.
  6. A book club where you read and discuss books
  7. Invite people to give professional talks.
I am not a very experienced designer so I am a bit worried about joining a Local Group.
That is exactly the reason why you should join a Local Group. We are great mix between seasoned professionals and complete new-comers. We all have something to contribute with.

Calendar import

I have a website - can I display your calendar (or its data)?
Absolutely! Interaction-Design.org is founded on principles of open content and you are more than welcome to use our data. For us, it's a matter of making research accessible.

For example, the British Computer Society (bcs-hci.org.uk) use our calendar in their Events section. Just remember to place a link to our site - that's the only condition.
Google Calendar won't add the calendar. What do I do?
  1. Log into Google Calendar and click
    Add --> Add by URL
  2. Add the URLs from above

Step 1.

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Step 2.

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I'm technically minded. Is there more?
The .ics format describes iCalendar Calendar Data. The format is described in RFC 2445. The format is supported by all major calendar software applications.

The files can be requested through the webcal or the http protocol. The URLs are

....or....

Course introduction

How much will I have to pay for the courses?

As a member, you can take as many courses as you want with no additional costs. This means you only have to pay our membership fee to take an unlimited number of courses. There are no further charges on top of the membership fee.

Start Learning

Can I take more than one course at a time?

Yes, you can take all of the courses that are active during your period of membership at the same time. For example, if there are six active courses, you can enroll into all six at one time and move from one to the other as you please.


The membership fee entitles you to all of the courses for the whole duration of your membership. There are no further charges on top of this annual fee

Start Learning

Can I get my manager to pay for my membership?

Here is how to get your manager or company to pay for your membership:

  1. Get approval by your manager (e.g. using the email template below).
  2. Please pay with your credit card (either your own or your corporate credit card).
  3. Your invoice will instantly be ready - and we can modify it to meet your manager's requirements.
  4. You and your manager are protected by our 30-day money-back guarantee.

Example email for your manager

Dear manager,

I would like to get reimbursement for my membership of the Interaction Design Foundation (IDF). This membership can benefit our team and company in the following ways:

  1. I can enroll in all the IDF’s self-paced, online courses (in my spare time), which will help me complete current projects with a better result.
  2. I can network with peers from all over the world and find out how others have addressed issues we are currently facing.
  3. I will be able to continuously educate myself on UX topics through IDF's courses and eBooks. I can use my new-found knowledge to save our company from hiring someone to do certain UX tasks in the future.
  4. I can get a mentor from IDF’s members from companies like SAP, Google, Apple, Oracle, and universities like Stanford, MIT, Carnegie Mellon, Cambridge and many more.
  5. Because of the breadth of educational materials I will be able to learn how to solve specific design problems. And I can acquire new skill sets that our company is lacking.
  6. I would like to offer to share the key take-aways from the courses with my team.

PS: To give you some background, the Interaction Design Foundation is an educational foundation comprised of the world’s design and UX elite and you can read more about the foundation at https://www.interaction-design.org/about

Start Learning

I missed the enrollment date and now the course is closed. Will I have any opportunity to take the course in the future?

Don't worry if you missed the course. We will re-run it shortly. One of the reasons we continually open and close courses is to be able to control the classroom size.

Networking is a large part of our value proposition, so we want just the right amount of people inside the courses. That is also why we display the "XX % percent booked" on our course icons.

We’ll re-schedule the course and make it available for sign-up on https://www.interaction-design.org/courses in only about a week (or perhaps a little bit more). The actual start date of the course will be a few weeks after sign-ups begin too. We’ve found that this is the best way to maximize flexibility and convenience for everyone, especially you as you put your course program together.

Courses

I missed the enrollment date and now the course is closed. Will I have any opportunity to take the course in the future?

Don't worry if you missed the course. We will re-run it shortly. One of the reasons we continually open and close courses is to be able to control the classroom size.

Networking is a large part of our value proposition, so we want just the right amount of people inside the courses. That is also why we display the "XX % percent booked" on our course icons.

We’ll re-schedule the course and make it available for sign-up on https://www.interaction-design.org/courses in only about a week (or perhaps a little bit more). The actual start date of the course will be a few weeks after sign-ups begin too. We’ve found that this is the best way to maximize flexibility and convenience for everyone, especially you as you put your course program together.

Can I take more than one course at a time?

Yes, you can take all the courses you would like. For example, if there are 30 active courses, you can enroll into all 30 course at the same time and move from one to the other as you please.

There are no further charges after you paid for your membership.

Please note: If you have a student membership, you can take a maximum of three courses at the same time. As a student, you can thus still take all the courses you would like – free of extra charges – just as long as you finish them (or drop them) so that you don’t have more than three ongoing courses at the same time.

Start Learning

Do I have to be online at an exact time to study?

No. You can set your own study schedule. There are no "live sessions" / "webinars" since our members are from all timezones around the world. We are a truly global community – with members in every single corner of the world.

Thus, once you are enrolled, you can take all the time you want to complete a given course. Each "classroom" for each course will never close, so you’ll have permanent access to your classmates and your course material (and your own answers).

Will I receive a Course Certificate?

Yes. Every time you complete a course you get an industry-recognized Course Certificate. There is no limit to how many Course Certificates you can earn during your membership. You will also receive a 3-step guide on how to include your Course Certificate on LinkedIn and in your Resume/CV.

You can see an example of a Course Certificate at the bottom of the Course Catalogue.

How can I drop a course?

You can simply go to the course page and click on the “Drop Course” button which will also erase all your course progress and answers.

I have answered questions in a lesson; when will they be marked/graded?

We do the marking/grading in so-called "sprints," where we sit down and do all the marking/grading in one go.

We do this because it is much more efficient than doing one little step every day. It's part of our lean/agile work philosophy and that approach to efficiency is one of the factors that keeps our membership prices so incredibly low.

We are doing it to save you money and as part of our mission to lower the cost of high-quality design education.

I have updated my name but my course certificate is not updated?
Please contact us at hello@interaction-design.org and our member support will regenerate your certificate with a correct name.
I have started the course/lesson later than the specified date, are my answers still going to be marked?
We will be marking answers for as long as there are active members. Therefore, even if you are the only person taking a lesson at one point your answers will be marked.
How are courses graded?
Multiple-choice questions are automatically graded in the system, whilst open-ended questions are marked by the course instructors.
I started a course after the official start date; for how long will I have access to the course materials?

Regardless of when you have enrolled on a course you will have access to the course materials for the whole duration of your membership. So if you pay for a one year membership you will have access for one year, renewing your membership for a second year means you will have access for two years, and so on.

English is not my first language so it takes me longer to learn the course contents, will I still be able to answer questions after the course completion date?

Yes, you will be able to submit answers for the whole duration of your membership.

New lessons are starting before I have had the chance to complete all aspects of the previous lesson(s); am I going to be locked out of these unfinished lessons?

No, you will not be locked out of a lesson or a course. You will have access to all course materials throughout your membership, so there is no pressure to keep a pace with the specified lesson release dates.

We only recommend that you try to stick to the same schedule as other participants because they may have moved on to other lessons, which could mean you miss out on the social aspects of the course(s). However, we anticipate that there will be a constant flow of participants working through different lessons and courses, so you should not miss out. Alternatively, we will be running all courses again so there is no rush.

Are course certificates awarded on a specific date?

No; you can generate your certificate as soon as you collect 70% of total course points.

When will I receive my Course Certificate?

Course certificates will be given to participants when they have scored more than 70% of the full course points. For example, if a course contains eight lessons each with ten questions, you will receive a course certificate when the instructor has awarded you at least 70% of the full course points.

There is no specified time that certificates will be awarded, instead they are given to participants as - and when - they have answered all questions, even if this is long after the official end date.

How do I add my Course Certificate to my LinkedIn profile?

Below is a step-by-step guide on how to add your IDF course(s) to your LinkedIn profile:

1. Go to your LinkedIn profile page and scroll to your "Accomplishments” section

2. Click on the plus button and choose “Certification”

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3. In the following fields add:

  • Certification name – Course name
  • Certification authority – The Interaction Design Foundation
  • License number – Your membership ID number
  • Time period – Input the date written on your certificate (e.g. May, 2017)
  • Check the button “This certification does not expire”
  • Certification URL: Input the certificate URL provided on your course page

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4. Click on the save button.

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Congratulate yourself!
You’ve made a great accomplishment by earning your course certificate, and now the world knows about it!

How do I add the IDF Membership Certificate to my LinkedIn Profile?

Below is a step-by-step guide on how to add your certificate to your LinkedIn profile:

1. Go to your LinkedIn profile page and scroll to your "Accomplishments” section

2. Click on the plus button and choose “Certification”
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3. In the following fields add:
• Certification name – Membership Certificate
• Certification authority – The Interaction Design Foundation
• License number – Your membership ID number
• Time period – Input the date when you joined our community (e.g. May, 2017)
• Check the button “This certification does not expire”
• Certification URL: Input the certificate URL provided on your profile page

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4. Click on the save button.
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It is as simple as that. Now, anyone who visits your profile can see your certificates.

How much will I have to pay for the courses?

As a member, you can take as many courses as you want with no additional costs. This means you only have to pay our membership fee to take an unlimited number of courses. There are no further charges on top of the membership fee.

Local Groups - QA's for Local Leaders

What are the responsibilities of IDF Country and IDF Continent Managers?

Background on the IDF Local Groups initiative

The IDF Local Group Initiative is run in line with the IDF Mission Statement with the goal of educating, stimulating and inspiring the global design community. The goal is to create vibrant local groups all over the world where people frequently meet up and have quality interactions. Where they meet their future colleague, boss or employee. Local Groups where people smile, laugh, learn and advance their careers. A global movement to advocate great design and what great design can do for humankind. Nothing less.

The IDF Local Group Continent and Country Managers play a vital role in ensuring the growth of the IDF Local Group initiative.

The Benefits of being an IDF Continent and Country Manager

  1. Name and picture on the IDF About Page - along with design superstars.
  2. Name and picture on all Local Group pages of the given continent/country.
  3. An exceptional network among the world's leading designers - both locally in your area and globally.


What are the responsibilities of an IDF Country Manager?

The estimated work burden of an IDF Country Manager is 1-2 effective hours per week

  1. A Country Manager must continually make sure that each Local Leader in his/her country is doing his/her best to keep the activity level of each Local Group as high as possible. In the event that a Local Group’s activity level is dropping, the Country Manager should make sure that the given Local Leader is doing a reasonable effort to restore a high activity level. If not, the Country Manager should help the current Local Leader select a co-Local Leader - or replace the current Local Leader.
  2. A Country Manager should support Local Leaders by answering their questions, concerns and doubts. The Country Manager to should collate and filter this feedback and report it to the Continent Manager. Together, we should continually make sure that all IDF systems and documentation are so well-designed that each Local Leader can operate 99% independently and with minimum work burden/maximum impact.
  3. At certain intervals - for example every 3 to 6 months - the Country Manager should send out an email (perhaps a type of newsletter) to all local group members in that country and tell them about success stories of various local groups.
  4. The Country Manager should suggest to the Continent Manager ways to minimize the work burden of himself/herself, while maximizing the impact of his/her work. E.g. smart work processes, better document templates, better email notifications, improvements of the Local Group Management Interface, more automatization, etc…
  5. A Continent's key performance indicators are
    • Activity level (benchmarked against the other countries)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)

What are the responsibilities of an IDF Continent Manager?

The estimated work burden of a Continent Manager is 3-4 effective hours per week (including the time to perform the role of Country manager)

  1. A Continent Manager must always be Country Manager himself/herself so that he/she may be able to guide each Country Manager based on his/her own experiences - i.e. "share the joys and pains"
  2. A Continent Manager should appoint Country Managers on his/her continent for each country. It is up to the Continent Manager to select a Country Manager.
  3. A Continent Manager must continually make sure that each Country Manager on his/her continent is doing his/her best to keep the activity level of each country as high as possible. In the event that a country's activity level is dropping, the Continent Manager should make sure that the Country Manager is doing a reasonable effort to restore a high activity level through motivation of each local leader of each city in that country. If not, the Continent Manager should appoint a new Country Manager.
  4. The Continent Manager should collate and filter feedback from Country Managers. That way, the Continent Managers can work closely with IDF developers on improving everything from the local group management system, email notifications, step-by-step-guides, and everything else. Our goal is to continually minimize the amount of work needed from both Continent Manager, Country Managers and Local Leaders as much as possible, i.e. "work smarter, not harder".
  5. Update and refine the 'Local Leader FAQ' (listed a the very bottom of this page) to make sure that the most frequently asked questions are answered. As well as to provide time-saving step-by-step guides for Local Leaders to support their work
  6. A skype call with Mads whenever there is a need for it
  7. A Continent's key performance indicators are
    • Activity level (benchmarked against the other continents)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)
I just created a Local Group - what should I do now?

Think of starting your Local Group as starting a chain reaction: You add a small amount of work/energy in the beginning and very soon other people will add their work/energy and you suddenly have a thriving and self-sustaining Local Group.

You can use this step-by-step guide to get the 'chain reaction' started:

  1. Connect with your Country Manager whose name you will find on your new Local Group page. If there is currently no country manager for your country, please connect with the Continent Manager.
  2. Read the 'Local Leader FAQ' thoroughly.
  3. Then spend 3 minutes setting up a Facebook group. We have a step-by-step guide on how to do this if you would like help.
  4. Join the IDF Community Discussion Group. There you can shares ideas, experiences and knowledge with other Local Leaders and regular members, with the goal of better serving your group members, and ensuring success for your Local Group. What worked? What didn't? What do you plan to try next time?
  5. After that, you are ready to schedule the first meeting of your Local Group. Please schedule it one month ahead of time - even if there are zero members in your group. Your group will attract attention and gain members as soon as people can see that there is a meeting to attend. Without a meeting, things will go much slower.
  6. Don't be nervous about whether enough people will show up. If you aim for a very small crowd of 4 people, you can only get positively surprised. Simply choose your favourite cafe, restaurant, or a meeting room in your company office as the location for the first meeting. Plan to take along one of your own friends or a colleague for support.
  7. After you have scheduled the first event you can start to invite people and reach out through your own network. When inviting people, you can remind them that it is free to attend and that they do not have to be members of the IDF to show up. Everyone is welcome (we will make this more clear in the event calendar in the upcoming redesign). Remember to share the link to your Facebook Group amongst your friends. You will almost immediately see that there is a strong interest in your Local Group initiative.
  8. Every time you schedule a meeting, Rikke, the IDF Social Media Community Manager (rikke.friis.dam@interaction-design.org) will be automatically notified. Rikke can make geo-targeted posts on Facebook, LinkedIn, etc with news about your Local Group and your event. Here are two examples of what Rikke can post (with a link to your group):
How do I make the very first meeting a success?
  1. The short answer is: If you have fun, enjoy yourself and really do your best - both before and during the meeting - your meeting will be a big success! Nothing can beat a great atmosphere and honest intentions.
  2. It is important that you do not put too much pressure on yourself: You are not organizing a rock concert and it is better to have a small meeting at your favorite cafe with a small agenda than not have a meeting at all. If you start with a small meeting, the other participants will add their energy and all of a sudden you will have a highly active Local Group.
Should there be an agenda for the meeting?
Yes, you should decide on a rough agenda for the meeting but you do not have to be too formal.

Example agenda for the very first meeting
  1. Meet and greet: Who are the other group members?
  2. Why are you interested in Interaction Design/User Experience?
  3. What is your job and what are your current challenges?
  4. How do we help each other?
  5. What do you hope to get out of this Local Group?
  6. How can we help each other in strengtening the local community of UX/IXD Designers.
  7. What are the next steps?


Other example agendas
  1. Make a fun and relaxed professional networking session over coffee: Meet other design professionals, be inspired by the various ways interaction design is being done in your local area, get to know your your future boss/employee/client/friend, and meet up with people who are just as passionate about design as you are.
  2. Invite professional talks by local designers where they share their experiences. Lots of people have ready-made talks on different subjects: Just invite them to give their talk at your meeting and they will thank you: It will be great for their career.
  3. Discuss the local need for Interaction Design and User Experience in your city/country.
  4. Discuss how you can help each other: For example, if you all use your Local Group to make the the local community of UX and Design Professionals more visible, more companies in your area will understand the value of UX and Design and thus invest in it.
  5. Discuss a specific topic or Design issue which you find interesting - for example the Psychology of Online Shopping.
  6. Make a study group where you follow and discuss a specific online course/topic.
  7. Make a book club where you read and discuss one book at a time
How do I decide on a place and a time for a Local Group meeting?
Remember not to put too much pressure on yourself. You are already a first-mover in your city and we strongly recommend that you simply pick a date approximately a month from now at your favorite local cafe or at your workplace if your employer likes the idea. In our experience, employers almost always support and encourage these initiatives.
Should I make a social media group for my Local Group?
Yes, yes, and yes. Before you start, you should get in touch with your Country Manager and ask about the Social Media strategy specific for your continent. In any case, you should create a Facebook group and enter the URL to your Facebook group on your Local Group's page here on the IDF website.
  1. Please use this title: Interaction Design Foundation - [your city]
  2. For instance you can check out Interaction Design Foundation - Bangalore
  3. Make good use of social media. For example, ask people in your area to “like”/join your facebook group and monitor interest.
  4. Schedule and announce meetings on e.g. Facebook, LinkedIn (ask your Country Manager), Twitter, Blogs, etc and ask people to share the news on Facebook, LinkedIn, Twitter, etc.
  5. You should use the IDF logo and artwork, which you can find below this FAQ
  6. You can even ask the venue to promote the event with IDF posters and posts on their own social media channels. This will benefit them also.
How do I set up a Facebook Group?
  • From the left hand side of your Facebook newsfeed, select ‘Create Group’ as shown below:

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  • Enter the group name ‘Interaction Design Foundation – [your city]’
  • Add friends as members by typing their names in the field shown below

2

  • Select the ‘Public Group’ option so anyone can see the group

3

  • Select ‘Create’
  • Choose the tree icon

4

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  • Choose any image you want (from our media kit package)
  • That’s it – now you are all set to start adding content, communicating with your members and promoting your group
How can I best start inviting local designers my city?
You can see a list of IDF members within 300 KM from your new Local Group in the member list. Please go ahead and invite these people to join your Local Group.
How will new IDF members find out about your Local Group?
  1. Whenever someone becomes a member of the IDF, if he or she lives within a 600 KM radius of your local group, we will send an email to this member with the link and invitation to join your group.
  2. New members will instantly be able to browse the Local Group World Map in order to find and join your Local Group.
  3. Our Social Media Community Manager will schedule posts on the IDF Facebook channel. These posts will be geo-targeted to show in followers’ newsfeeds if they live in and around your location.
  4. You can promote your Local Group via word of month, via your own website/blog and by reaching out to other local bloggers who can write articles about your group and then syndicate on their own social media channels.
Can I also invite people who are not IDF members?
Yes, absolutely! People do not have to be paying members of IDF to participate in your local group. We of course hope they will become paying members in the future but it is not a requirement. Therefore, you can invite people very broadly.
How can IDF help me effectively promote and advertise my Local Group on social media?
IDF has a weekly reach of more than 1,000,000 designers on our Facebook channel alone and this will certainly help draw attention to your Local Group (or an individual event).

Every time you schedule a meeting in your Local Group, the IDF’s Social Media Community Manager, Rikke (rikke.friis.dam@interaction-design.org) will automatically be notified and he will then help advertise your Local Group or Event in your area via geo-targeted outreach through IDF’s social media channels.
Can I invite someone else to join me as Local Leader in my city?

Yes, absolutely! You can ask others to help you and possibly rotate the responsibility of organizing the meetings. By promoting other members to become Local Leaders, they will add their energy and all of a sudden you will have an enormously active Local Group.

You can promote a regular member and make him/her a Local Leader simply by clicking this button:

What happens if someone else tries to make a new Local Group in my city where I am already the Local Leader?
Other members will not be able to make a Local Group in your city when you have already made a group. Instead we encourage other members to make contact with you and we encourage you to promote other designers to Local Leaders if they are interested. That way you can grow the Local Group together to the benefit of all members. However, the decisions regarding leadership of the Local Group are yours.
How can I step down/resign as Local Leader?

We are so sorry to hear that you wish to step down as Local Leader. However, we all get too busy in periods of our lives so we perfectly understand your situation.

Here is what you do: First, you need to find someone who can take over the responsibility and the privilege of being Local Leader. You should look through the profiles of the people in your Local Group and decide who would be the best choice for continuing your great work. Then you connect with that person and ask if he/she is up for the challenge and the privilege. Once he/she accepts, you then find that person in the member list of your Local Group and simply press the 'Promote to Local Leader' button:

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Then you are ready to step down as Local Leader. You then go to your Local Group page, find your member card in the member list of your Local Group, and click the "Demote to regular member" button on your card.

Where can I ask questions about Local Groups?

We made it easy for you by making a Discussion Forum called "IDF Community". You can ask any type of questions in that forum - and get replies by both IDF Local Leaders, IDF Country Managagers, as well as regular members.

Don't be afraid to ask us anything in the IDF Community Forum! We are here to help.

IDF Design League

How is the Design League different from Student or Professional membership?

Like the Student and Professional memberships, a membership of the IDF Design League gives you unlimited access to IDF training courses and textbooks. The major difference is that the Design League puts your study on steroids with a personal coach.

  • Your coach will help you set your learning objectives so that you would get more value in a shorter time. Meanwhile, the value that you can get as a member of the Design League goes far beyond acquiring a new knowledge.
  • With assistance of a coach, you can boost your career by building a solid professional portfolio and reaching out to the right audience.
Why would I want to work with a coach?

An individual or team might choose to work with a coach for many reasons, including but not limited to the following:

  • Something urgent, compelling or exciting is at stake (a challenge, stretch goal or opportunity)
  • A gap exists in knowledge, skills, confidence or resources
  • A desire to accelerate results
  • A lack of clarity with choices to be made
  • Success has started to become problematic
  • Work is out of balance, creating unwanted consequences
  • Core strengths need to be identified, along with how best to leverage them
What can a coach do for me?

Coaching is a thought-provoking and creative collaboration that inspires you to maximize your professional potential. This is particularly important in today’s uncertain, complex, and highly competitive environment. The coach's responsibility is to:

  • Discover, clarify, and align with what you want to achieve
  • Encourage your self-discovery
  • Elicit generation of solutions and strategies by yourself
  • Hold you responsible and accountable

This process will help you dramatically improve your outlook on work and life, while improving your leadership skills and unlocking your potential.

Shouldn't I be able to reach my goals on my own?

Of course, you should. No one but yourself can reach your goals. However, consider the following. While it is the athlete, not the coach, who wins the Olympics, no athlete would ever think of going to the Olympics without the support of a coach. Note that the coach does not necessarily has to be a world champion himself. He or she must be the one who can provide a clear and unbiased view on your potential and the opportunities to deploy it. This is a special skillset.

Who are the IDF Design League coaches and how do I choose one?

All of the IDF Design League Coaches are selected experts with over 10 years of experience in the field of UX. Their job is to assist you in achieving your professional goals. You will be able to choose your coach immediately after signing up for membership in the IDF Design League.

Overall, be prepared to establish a partnership with the coach. For example, think of a strong partnership that you currently have in your work or life. Look at how you built that relationship and what is important to you about that partnership. You will want to build those same things into a coaching relationship. Here are a few other tips:

  • Study professional profiles of available IDF Design League Coaches. Check their areas of specialization, native language, time band, and availability. Choose those who seem to fit well to your preferences and life settings.
  • Quickly interview the coaches to determine what feels right in terms of the “chemistry”. Coaches are accustomed to being interviewed, and a short introductory conversation of this type is free of charge.
  • Look for stylistic similarities and differences between the coach and you and how these might support your growth as an individual or the growth of your team.
  • Discuss your goals for coaching within the context of the coach's specialty or the coach's preferred way of working with an individual or team.

Do not get stuck in attempting to choose the best coach. We have thoroughly screened and tested all of them, and they all know their job very well. Moreover, if you are not satisfied with your coach’s performance – or if you want to change your coach for any other reason – you can do so without any problems or bad feelings.

What is the IDF Certification of UX Proficiency?

IDF Certification of UX Proficiency is a global recognition that is granted to UX practitioners upon a thorough assessment of their level of expertise by the IDF Certification Board. The IDF certification ascertains what you actually know and can do, rather than how well you can answer an automated multiple-choice quiz. When reviewing your application, members of the IDF Certification Board apply a balanced mix of subjective and objective criteria. Based on the assessment result, they may reward you with one of five levels of recognition: Foundation, Practitioner, Specialist, Master, or Expert.

How can I pay for my Design League membership?

The method for paying for the IDF Design League membership is not different from paying for Professional membership, except for that it is paid monthly rather than yearly.

How should I choose my activities in the Design League?

The IDF Design League suggests a number of typical activities that help you organize achieving your professional goals and make best use of your Design League membership. These include taking training courses, participating in activities and discussions of the professional community, authoring professional articles or books, speaking at conferences, or playing a local leadership role. In addition, you can create your own custom activities according to your personal needs. Your coach will be here to help you decide on which activities you are optimal for you. To choose your activities within the IDF Design League

  1. Open your profile by clicking the “Profile” link on the IDF navigation bar.
  2. Click the “IDF Design League Control Panel” link on the top of your profile page.
  3. On the IDF Design League Control Panel, scroll down to the “Choose Your Activities" section.
  4. Explore available activities and courses to get an idea of what you could do. Take a note of those that might be of interest for you.
  5. Talk to your coach to discuss your goals and the nearest actions that you are going to undertake for achieving them.
  6. Open each activity that you have decided to perform, and then click “Save to my activities” button.
How coaching will occur?

Coaching at IDF occurs online via Skype or another teleconferencing tool that allows transferring voice and video. A typical session is 30-60 minutes long and is focused on a specific topic or set of topics. The coaching sessions are usually appointed in advance – at least 24 hours before – to give both you and your coach enough time to prepare. The preparation is essential to ensure effective and efficient use of time. It may include defining the questions to be answered, identifying viable alternatives, and assembling supporting materials.

During each session, you and your coach will discuss the topics according to the predefined agenda, and make a plan for the next session(s).

How much of coaching will I have within my Design League membership?

Your membership in the IDF Design League. Gives you 120 minutes of coaching per month. This makes a decent amount of time if used wisely. We recommend breaking it down into four 30-minutes sessions, one per a week. We also encourage our coaches to be well prepared and super-focused during each session.

Can I get additional coaching time?

If you need it, you can request additional coaching time besides what you have within your IDF Design League membership. However, this shall be discussed individually. Please write us an e-mail explaining your personal needs, and we will get back to you with viable options.

What should I talk about with my coach?

During first discussions with your coach, you would briefly outline your experience and current situation, and explain your career goals and life goals. Then your subsequent coaching sessions will focus on defining a path to achieving them. Subsequent meetings should be dedicated to reviewing your progress and making corrections as necessary. Specific topics may include

  • Training courses and self-study materials that you might benefit from
  • Certification targets and requirements
  • Preparation of articles and conference talks
  • Project and professional activities recommended to you
  • Targeting specific job positions or employers and meeting corresponding requirements
  • Positioning and pitching you as a professional on the market
What should I do if I have any concerns with the quality of coaching?

If you are not satisfied with your coach partnership, you can easily switch to another coach. For doing so, simply navigate to your IDF Design League Control panel, scroll down to available coaches and choose the one you like as your new coach.

You do not have to explain the rationale for your decision. However, we are continuously working on improving our service, and we would greatly appreciate your feedback. In addition, if you have already spent some hours with your previous coach, we may get back to you for understanding whether the previous coach shall bill that time.

How many times can I change my coach during a single month?

Technically, we do not limit the number of times you can change your coach. However, if you want to change a second coach during a single month, we highly recommend contacting us before doing so. This, very likely, means that you have difficulties with selecting a coach that meets your specific needs. In this case, you might benefit from our advice.

How can I cancel my Design League membership?

At any given time, you can downgrade your IDF Design League membership to a professional membership, or simply cancel your account altogether.

Can I cancel my Design League membership while my certification is in progress?

Cancelling your Design League membership will not cause loss of any information. However, Design League membership is a mandatory requirement for completing IDF Certification of UX Proficiency. Therefore, if you have an application for certification in progress, it will be put in a “suspended” state upon cancellation of your membership. Once you renew your membership, your application for certification will automatically return to the state where it was just before suspension.

Can I join the IDF Design League to get assistance with a short-term, special project?

Of course, you can. You should not expect that the Design League would magically do the project for you. You still will be fully accountable and responsible for it. What you can expect, however, is that your coach will help you streamline completion of the project by shifting or expanding your perspective, boosting your creativity, getting you unstuck with decision making, or suggesting alternative approaches. You can also initiate discussion of your project in the IDF forums and get the advice of other members of the IDF Design League.

IDF Certification

What is the IDF Certification of UX Proficiency?

IDF Certification of UX Proficiency is a global recognition that is granted to UX practitioners upon a thorough assessment of their level of expertise by the IDF Certification Board. The IDF certification ascertains what you actually know and can do, rather than how well you can answer an automated multiple-choice quiz. When reviewing your application, members of the IDF Certification Board apply a balanced mix of subjective and objective criteria. Based on the assessment result, they may reward you with one of five levels of recognition: Foundation, Practitioner, Specialist, Master, or Expert.

What benefits will I get from IDF certification?

Going through the challenge of IDF Certification will amplify your professional skills and simplify marketing them. It ascertains your fit for particular job roles. It makes your life easier by eliminating many unnecessary questions during job interviews and contract negotiations. It adds confidence to your voice when speaking to your prospective customers and employers. Additionally, acquiring recognition supported by top experts in the field, will earn you the respect of your professional community.

As a professional, you get tangible evidence of your professional skills, which you can show to customers, managers, employers, and colleagues. IDF Certification proves your professional competencies, and allows you to systematize, refine, and amplify them. It is a challenging endeavor and you will have many good reasons to celebrate when you complete it. Of course, certification itself does not work miracles, but it will give you the confidence so that you can work miracles yourself. It will expand your range of career choices and streamline how you pitch your services. With any level of IDF Certification, you can negotiate better terms or employment contracts, easily and quickly.

As a manager, you can safely rely on IDF Certification results - whether you are hiring employees, developing their skills, or choosing a contractor. Completing IDF Certification ensures depth and consistency of the specialist's knowledge and skills. It tremendously simplifies your decision making process. The level of certification corresponds to the level of responsibility that you can assign to the IDF Certified professional. It helps you to avoid two major pitfalls: You won’t be putting excessive responsibility on someone who isn’t ready and you won’t limit their potential by failing to provide sufficient challenges, influence and freedom.

What is special about IDF Certification of UX Proficiency?

IDF certification assesses your actual professional skills rather than just the knowledge of UX concepts and practices. We have defined five levels of professional maturity based on five stages of the Dreyfus’ Model of Skill Acquisition and the revised Bloom’s taxonomy of the Cognitive Domain. Depending on your level of expertise, you can choose the right certification: Foundation, Practitioner, Specialist, Master, or Expert.

We believe we have the most credible certification process in the design industry:

1. Multi-level certification as opposed to “one size fits all”

The IDF offers multi-level certification that provides fair, independent assessments of professional competencies from novice through to expert level. We have defined those levels based on our experience, study of other professional certification paths (such as enterprise architects, business analysts and Six Sigma) and through discussions with the broader UX community. When you apply for IDF Certification, you can choose to target any level that you feel is the best match with your current skills and ambitions.

2. A carefully balanced mix of subjective and objective measurements

Our certification criteria involve both objective and subjective measurements. IDF certification ascertains what you actually know and can do, rather than how well you can answer an automated multiple-choice quiz. The certification process offers a balanced mix of subjective and objective factors.

Industry-recognized experts will attest your skills following a rigorous review of your answers to open-ended questions, your portfolio, and other work results. Their subjective judgment relies on a uniform set of criteria and checklists that ensure objectivity and consistency of assessment results.

Examples of how we increase the objectivity of the process:
  • If you have only little experience in a particular area, we may recommend you to take corresponding IDF Courses. Passing each course involves answering many open-ended and multiple-choice questions that allow us to accurately measure your knowledge. The questions used in a course, wherever possible, are based on industry standards such as the ISO 9241-series and have been tested and critically examined by thousands of industry professionals.
  • Two members of the IDF Certification Board will independently review your application for certification without knowing the other board member’s identity and without being able to observe the other board member’s decision and scoring. If the two board members have contradictory opinions about your skills; a third expert steps in to make the final decision. Independent and blind decision-making by multiple reviewers is more objective than using a single reviewer.
  • All members of the IDF Certification board use a uniform set of criteria and check lists to assess your work.
  • If a negative assessment is made by a board member that assessment must be substantiated with an explanation of the rationale behind the decision. This enables the rationale to be examined by others and heightens the objectivity of the process. Board members are more likely to make responsible decisions when those decisions must be justified.
Examples of how we leverage the power of subjective measurement:
  • The certification process requires you to prepare your application in collaboration with your IDF Design League Coach. The coach can also make a preliminary screening of whether you have the skills that match the level of certification you are aiming for before your application goes forward to the certification board.
  • The IDF – or your IDF Design League Coach - may recommend you to take IDF Courses which include answering open-ended questions. The course instructor will score your answers based on his/her judgment on the accuracy and completeness of those answers. You may include these scores – as well as your answers to the open-ended questions – as part of the supporting material of your
  • All levels of IDF Certification involve the expert judgment of the IDF Certification Board members who will assess your skills based upon the evidence that you provide.

The goal, of a balanced mix between subjective and objective measures, is to enable the IDF Certification process to strike the right balance between “rigor and relevance”. The balance of rigor and relevance is often debated in science. It embodies the dilemma that a process can become so rigorous and “objective” that it loses its real-world relevance. If we would base our certification process fully on “objective” multiple-choice questions – e.g. based on the ISO 9241-series – a graduate student without any practical experience would be able to pass it with top marks.

Would you want to hire that person to design the cockpit controls of a commercial airplane? Or the mission-critical checkout-process of an e-commerce website? Or the interface for life-or-death medical equipment? Probably not. That’s why we used the blended measurement approach.

3. A challenging certification process

IDF Certification is challenging, but it is also fair and compassionate. For example, your certification efforts cannot fail. Even if you do not meet the certification criteria upon assessment by the Certification Board, your application will never be completely rejected. Instead, it will be deferred until you build a stronger case by acquiring any missing knowledge or skills. You will do that in collaboration with your IDF Design League Coach. You can always return and proceed with the deferred application once you feel ready for it.

As a member of the IDF Design League, you can always get help from your coach to make the right choices. You will never be in a position where you are holding a slip with “rejected” on it and with no feedback to improve.

4. A ”free” certification process independent of financial interests

IDF Certification is not influenced by any financial interests. That makes your certification credible and authoritative. The IDF believes a certification body like the IDF must be, as much as possible, completely independent from financial interests.

To ensure this is true for IDF Certification, we have taken several initiatives.

For example, certification is “free” as it is already covered by your membership fee of the IDF Design League (and certification is only one of many benefits of that membership).

“Free” is in quotation marks because you have already paid for your membership so you are indirectly paying for certification. That indirectness is a deliberate choice, made to ensure that there is no direct financial gain from an individual certification and thus there is no financial incentive to lower our assessment standards. The IDF does not and will not accept direct payment for certification.

All of our Certification Board members are unpaid and are only motivated by furthering and improving design as a profession. They are successful UX experts, elected through a formalized voting process. The majority of them are (or have been) hiring managers, which means they have first-hand experience of the risk and potential pain – both mental and financial – that can be involved in hiring a UX professional. They believe that an authoritative and financially independent certification model can be a big help in hiring processes.

5. Strict process for selection of Certification Board Members

The IDF has taken significant measures to handle the infinite loop of “who certifies the certifier?” and to establish credibility around the IDF Certification Board.

For example, to mitigate against subjective bias, favoritism, cronyism and nepotism, the Certification Board cannot add new board members to itself. Instead, it is the job of the IDF Executive Board to elect candidates for the IDF Certification Board and it is not possible to serve on both the Executive Board and the Certification Board at the same time.

Furthermore, the vote to adopt a new member onto the IDF Certification Board has to be unanimous so the slightest doubt about a candidate’s knowledge, skills and experience will lead to a rejection of the candidate for the IDF Certification Board.

We rely on three pillars to support the selection process against a subjective bias:

  1. The authority of the IDF Executive Board
  2. The base requirements for eligibility for election to the IDF Certification Board
  3. The IDF Executive Board’s process for electing members to the IDF Certification Board

1) The first “line of defense” is the IDF Executive Board, which consists of a mix of people from academia and industry. Each board member has had an extraordinary career path with exceptional and internationally recognized results.

For example, the IDF Executive Board membership includes those who have hired more UX designers in Silicon Valley than anyone else.

2) The Executive Board members review each candidate for the Certification Board to make sure that the candidate meets the base requirements for the role. The requirements include

  • At least 15 years of experience in the UX field
  • At least 5 years of experience as a “foot soldier” in UX research and design
  • Over 5 years of experience in hiring and managing UX designers
  • Deep involvement in many real-life projects
  • Substantial experience in teaching or coaching UX designers
  • Internationally recognized contributions to the profession in the form of accepted concepts, models, patterns, or cited publications.
  • Meeting the criteria of Expert level according to the IDF Certification of UX Proficiency

3) A candidate receives approval to serve on the IDF Certification Board through a voting process and is only appointed through a unanimous vote of the IDF Executive Board.

6. IDF certification process is a learning process and not a bureaucratic process or a “certification shop”

An IDF certification process is not a bureaucratic “application process” – nor is it about “shopping around” for a certification. Instead, it is a learning process.

The process includes collaboration with your IDF Design League coach, possibly taking one or more instructor-led courses, and finally an in-depth application process, which culminates in feedback from Certification Board members. The main goal of certification is not acquiring a piece of paper, but achieving growth as a professional. Our process is designed to help you and to ensure the credibility and international recognition of your IDF Certification.

7. The decision is based on a fair assessment process

When your application for certification reaches the Certification Board members, they will take time to assess it carefully. This part of the certification process, just like all other parts of the process, is thorough and credible. If it was not, then your certification would not have any valuable impact for your career.

To ensure the fairness of the review process we have implemented the following:

  • The review process is blind, but not double-blind. This means that the members of the IDF Certification Board know your identity, but you do not know which board members will be processing and voting on your application. This way, an applicant cannot influence or persuade a certification board member to approve his/her application.
  • The review process uses a uniform set of pre-defined evaluation criteria that every IDF Certification Board member must follow.
  • The IDF Certification Board Member relies on their professional expertise to assess your skills against the formal evaluation criteria. If a board member wishes to defer your application they must provide their rationale for this decision. This rationale will be reviewed if there is a disagreement among board members.
  • More than one IDF Certification Board Member must review your application so that individual, subjective factors (that might be attributed to one particular Certification Board Member) are “factored out” by the other Certification Board Members participating in the review. Certification will only be approved when the majority of reviewers agree on it.
What are the levels of certification by IDF?

IDF Certification ascertains five levels of UX Proficiency based on Dreyfus' Model of Skill Acquisition and a revised version of Bloom’s taxonomy of the Cognitive Domain. The IDF Certification Levels are:

  1. Foundation
  2. Practitioner
  3. Specialist
  4. Master
  5. Expert

Each level of certification corresponds to the level of proficiency that the bearer has demonstrated in assessment. This gives an employer, or manager, an idea of what level of responsibility may be assigned to the holder.

The first two levels ensure that the holders can be productive when working under appropriate supervision. The Specialist level certifies their ability to be fully responsible for their own work. The Master and Expert levels indicate that they can supervise others and take responsibility for collective results.

The complete definitions of the IDF Certification Levels are as follows:

The Foundation level confirms awareness and essential knowledge in the field of UX. It demonstrates that you understand core concepts and terminology, as well as the key roles and activities of a UX professional. It includes awareness of the types of professional tools that are in use and their intended use. It also certifies that the certificate holder knows what kind of decisions are made in the process of UX design and how those decisions influence outcomes.

The Practitioner level proves the ability to perform essential tasks effectively and reliably. It ensures that someone at this level can execute core design tasks using given templates, techniques and tools. This includes the ability to create and describe core elements and building blocks of a design and conduct simple testing activities. This level demonstrates that someone, who is certified, can be steadily productive under guidance and close supervision of a more experienced designer.

The Specialist level proves the ability to take personal responsibility for producing typical deliverables using standard practices and procedures. It ensures understanding of both commonly expected results and the sequence of steps involved in creating them. The steps include analyzing requirements and creating design artifacts, as well as communicating and verifying them with stakeholders. This level demonstrates that the certificate holder can conduct professional activities effectively and efficiently, which makes him or her sufficiently self-reliant to act independently in performing a variety of standard design tasks.

The Master level confirms the ability to define a sure path to delivering quality results. This includes identifying optimal set of target deliverables based on understanding stakeholder needs and organizational context. In addition, it involves selecting procedures, techniques, and tools most appropriate for the problem on hand, as well as tailoring them to fit the context in the best possible way. This, in turn, assumes a broad awareness of existing practices and tools, an ability to articulate clearly their strong and weak sides, and an ability to argument their appropriateness for a particular situation. Master level of certification demonstrates that the certificate holder can take full end-to-end responsibility for his or her own work and the work of others to produce desired results reliably and optimally.

The Expert level confirms the ability of the professional to handle uncertainty and complexity effectively and creatively. It represents possession of a skill set that enables finding a holistic solution based on deep understanding of a given design problem. This includes ability to create new tools, procedures and practices as necessary. Expert level certification proves the ability to manage complexity of a design problem via clear conceptual thinking and collaboration, as well as the ability to identify, locate and eliminate uncertainty. It also proves that the certificate holder is capable of developing and clearly presenting solid and convincing arguments. Achieving this level assumes deep involvement and valuable contributions to the global community of UX professionals. Expert level demonstrates that the certificate holder is capable of taking full responsibility for defining meaningful results and finding a sure path to produce them in novel, highly complex and/or uncertain situations.

Example references for the IDF Certification Levels

  • Dreyfus, S. (2004). The Five-Stage Model of Adult Skills Acquisition. Bulletin of Science Technology & Society, 24(3), 177-179.
  • Anderson, L. W., & Krathwohl, D. (Eds.). (2001). A taxonomy for learning, teaching, and assessing: A revision of Bloom's taxonomy of educational objectives. New York: Longman
  • Mead, J. & Gray, S. A Cognitive approach to identifying measureable milestones for programming skill acquisition http://www.eg.bucknell.edu/~mead/ITiCSE-2006/WG-proposal.pdf accessed December 1, 2011.
Which level of certification should I target?

Choose to target the level of IDF Certification corresponding to the level of responsibility that you currently hold or that you feel you are ready to take on. If you feel you need guidance in your work, the Foundation or Practitioner levels might be right for you. If prefer regular, mostly self-dependent tasks, you may choose the Specialist level. If you are keen on tackling substantial challenges, exceptional value delivery, and success, you should target Master or Expert level – if you are ready for it.

If you have a good understanding of UX, but little or no hands-on experience in the field, the Foundation level of certification will serve as proof that you are interested in the profession, committed to it, and are capable of learning. Don't be discouraged by the term "Foundation" - it actually denotes a rather high level of knowledge that corresponds in full to certifications from many other organizations in the UX field. You can acquire it by completing corresponding IDF training courses. Depending on the amount of time that you can devote to study, completing the courses may take from 2 to 12 weeks.

Each course includes plenty of open-ended questions. Your course instructor(s) will thoroughly review your answers and reward them with a number of points earned upon their accuracy and completeness. The courses also include multiple-choice questions that are graded automatically.

If you have at least one year of hands-on experience with essential UX tools and techniques, and feel confident about applying them, the Practitioner level of certification may be the right choice for you. You should talk to your IDF Design League Coach to assess your readiness for this certification level. Your coach will evaluate your skills based on your past work results, and may ask you to complete some small typical design tasks. Based on the results of that evaluation, your coach may suggest additional self-study materials or a training course.

Acquiring the Specialist certification level assumes that you have at least two years of field experience. This is not a strict requirement, but it is unlikely that you can achieve sufficient fluency with standard design practices and procedures in a shorter time frame. At this level, you will need to provide multiple samples of your work products from different projects. Your IDF Design League Coach will review the work samples that you provide. He or she may ask you questions about your past work and suggest performing some design activities to strengthen your portfolio. The certification process may take from 2 to 4 months and achievement depends on the strength of your initial portfolio and the intensity of your commitment to the process.

The Master level may be appropriate if you have substantial versatile experience (typically over 5 years) and feel perfectly comfortable with taking full responsibility for end-to-end delivery of quality results in nearly any design project. When applying for this level of certification, you should substantiate your self-assessment with descriptions of your past projects and samples of work products. If you cannot provide sufficient evidence of your mastery, you can meet the requirements of this level by working actively with your IDF Design League Coach for 3-6 months before submitting your application. He or she may ask you to assist in coaching other members of the IDF Design League, or to take leadership in design activities that they conduct.

Targeting the Expert level assumes that you are a mature professional (typically with over 10 years of experience) and that you actively contribute to the professional community. Such contribution may include valuable input to professional discussions, authoring UX-related articles or books, or giving talks at internationally recognized professional conferences. If you don't have such evidence of your expertise yet, the best path for you would be to become a member of the IDF Design League and work actively with your coach for 6-12 months before applying for certification. Your IDF Design League Coach will guide you in performing appropriate activities to ensure that your application makes a strong case for Expert level certification.

Do I need to pass all of the lower levels of certification to achieve a higher one?

No. You don't have to. We fully respect the effort that you have already spent to achieve your level of proficiency in UX. Our purpose is to assist you in getting the level of recognition that you deserve. This means that you may choose to target any level of certification based on your honest self-assessment. Our responsibility, however, is to ensure that you don't leave any gaps in your essential knowledge and skills. Thus, during the course of certification, you may be asked to conduct additional studies or to perform some practical work.

What is the process for IDF Certification like?

The certification process consists of two essential parts:

  1. Preparing the application for certification
  2. Reviewing your application by the Certification Board

Preparation requires you to compose a cover letter and relevant supporting material(s) that demonstrate your professional knowledge and skills. Then at least two members of the IDF Certification Board will independently review your application. They will provide their assessment and comment on how well you meet the certification requirements for the level that you are targeting.

First of all, you should work with your IDF Design League Coach to prepare your application and to substantiate it with appropriate supporting materials. The materials serve as the evidence of your knowledge and skills. They may include descriptions of training courses that you have completed, presentations of your work results, explanations of your role in projects, reports on your past and current professional activities, reference letters, testimonials, and publications.

Once you and your IDF Design League Coach are certain that your case is ready, you can submit your application for certification.

Upon submission of your application for certification, you get a confirmation e-mail. Then the appointed Certification Board members will start reviewing it. The review process may take from six to ten weeks depending on the level of certification that you are targeting, the amount of supporting materials to be reviewed, and the number of applicants in the queue in front of you. You will get a better idea of how long the review will take from the Estimated Completion Date, which will be automatically calculated when you submit your application.

You can track the progress of your application by observing the results of reviews that appear on your application’s page. You will be notified of any new or updated reviews via e-mail.

Two members of the Certification Board will independently review your application and provide their conclusions. Each of them can either approve or defer your certification. If both reviewers agree to approve your application, you immediately earn your certification. Similarly, if both suggest deferring your application, it means that your given evidence is not yet convincing enough. In this case, the reviewers will provide comments to explain their rationale for such a decision. These comments will pinpoint weak sides in your application and guide your further work to improve the application for future certification attempts.

If two reviewers provide conflicting opinions on your application, a third reviewer will step in, and the final decision will be made depending on the third reviewer’s assessment.

In either case, you will get an e-mail that will notify you of the result and recommend any further actions that you should take.

How do I apply for certification?

First, you need to be a member of the IDF Design League for, at least, as long as it takes to go through the certification process. After signing up for the IDF Design League membership, you will be able to choose a personal coach. Then you can perform the following steps.

  1. Collaborate with your coach to prepare your cover letter and supporting materials.
  2. Go to the IDF Design League Control Panel, click “Get Certified in UX Proficiency” and then, in the subsequent popup window, click "Save as My Activity”. The system will add certification to the list of your activities and display the application form.
  3. On the application form, specify the target level for your certification.
  4. Fill-in the text of your cover letter by typing or copy/pasting it.
  5. Attach your supporting materials.
  6. Use the “Submit” button to submit your application. Note: if your application is not ready for submission yet, you can save it as a draft and return to it later.
  7. Check the “confirmation of acceptance of your application” in your e-mail.
  8. Wait for feedback on your application from the Certification Board.
The typical waiting time for feedback from Certification Board is 8 weeks. It, however, may depend on the amount of supporting materials that you have provided and the number of applicants in front of you in the queue to be assessed. You will have a better idea of how long you will have to wait from the Expected Completion Date that is calculated and reported to you upon submission of your application.
What should I write in my Cover Letter?

Your cover letter shall consist of three major parts:

  1. The first is the self-assessment of your competence in eight UX specialties. This will help members of the IDF Certification Board to focus their attention and to avoid assessing skills that you do not claim to possess.
  2. The second is the outline of your experience – how long have you been in the field, where and how you studied, which projects you have completed and what role you played in them.
  3. The third part of your cover letter should provide a description of the supporting materials that you have attached to your application. For each item supplied, the description shall explain what the material is and how it supports the evidence of your expertise. Make sure that you describe every document or link that you refer to and that each description is sufficient for the reviewers to understand the material’s purpose and content.

To provide your self-assessment, fill in the following table:

UX Specialty

Competence Points

Interaction Design

Visual Design

Information Design

Web Design

Mobile Design

UX Research

Usability engineering

Information Visualization

To measure your competence in each specialty, use the following checklist, based on a 10-point scale:

0 points

  • I’m not familiar with this specialty

1 point

  • I have a general understanding of core concepts in this specialty
  • I have no hands-on experience with it

2 points

  • I am well aware of concepts, terminology, key tasks and methods in this specialty
  • I watched others performing corresponding activities and collaborated with them

3 points

  • Periodically I have to deal with this specialty in the course of my work
  • I can perform some simple tasks related to this specialty

4 points

  • In the course of my work, I regularly perform some typical tasks related to this specialty
  • I can fluently use corresponding tools and techniques

5 points

  • I have a decent practical understanding of the subject
  • I can complete a majority of typical tasks

6 points

  • I know all the standard deliverables and can produce most of them on my own from start to finish
  • I rarely or never have to decide which deliverables need to be produced – usually I’m instructed by someone else

7 points

  • I have a strong knowledge and extensive experience in the specialty
  • I usually decide myself which deliverables should be produced and how they will be produced
  • Sometimes I consult about solutions with my colleagues or look up professional forums

8 points

  • I know this specialty extremely well
  • I can solve nearly any problem in any situation
  • Usually, I am responsible for defining which deliverables and how should be produced
  • I often help others and naturally take leadership in getting things done
  • I actively follow community discussions and participate in them

9 points

  • I know this specialty perfectly and have vast experience with it
  • I constantly read professional publications and follow new developments in the field
  • I am responsible for hiring and managing professionals, as well as for ensuring their productivity

10 points

  • I am a recognized expert in this specialty
  • I actively contribute to the community through my publications and speaking
  • Other professionals cite my writing and reuse my work results
  • Others fully trust my professional judgment and seek my advice

Which supporting materials should I supply with my application?

In support of your application, you may refer to any materials that demonstrate or confirm your professional skills according to your target level of certification. These may include evidence of completed training courses, samples of your work products, reports on professional activities, publications, and reference letters or testimonials. You can attach them to the application as documents or as links to documents and resources on the Web. One of the attached documents could be a recommendation letter from your IDF Design League Coach.

Who will assess my skills and how will they do it?

Your application will be meticulously reviewed and assessed by at least two members of the IDF Certification Board. All of them are internationally recognized experts with a minimum of 15 years of continuous hands-on experience in the field of UX. Many of them are widely known in the community for their books, articles, companies, or professional blogs.

When assessing your application they do not solely rely on their opinion. Instead, we have very specific guidelines to ensure consistency and objectivity of their judgment. Each reviewer will provide an unbiased judgment without seeing the opinions of previous reviewers. If the opinions of the two initial reviewers conflict, a third independent reviewer will be involved to resolve the conflict. See "What is special about the IDF Certification of UX Proficiency?" for more detail.

What criteria will be used to assess my application?

To assess your application Certification Board members use the same criteria that you use for self-assessment of your skills. They will apply the same 10-point scale to evaluate your competence in eight specialties of UX. Following that they will check their evaluation results against the requirements for each level.

The eight specialties are Interaction Design, Visual Design, Information Design, Web Design, Mobile Design, UX Research, Usability engineering, and Information Visualization.

The checklist for the 10-point scale is as follows:

0 – you have no experience in the subject and nearly no knowledge of it

1 – You have a general understanding of purpose and core concepts of the subject, but no hands-on experience with it

2 – You are well aware of concepts, terminology, key tasks and methods in the subject area. You might have seen others performing corresponding activities and collaborated with them, but have never done this work yourself.

3 – Periodically, you deal with the subject in the course of your work and can perform some simple tasks in the area.

4 – In the course of your work, you regularly perform typical tasks related to the subject area. You have fluency with tools and techniques related to this work.

5 – You have a decent practical understanding of the subject and can conduct a majority of standard tasks. Some of them still may take time to figure out how to do.

6 – You know all the standard deliverables and can confidently produce them on your own in typical situations. When it comes to doing something more complicated, you might prefer to seek an advice from someone more experienced.

7 – You have strong knowledge and extensive experience in the specialty. Sometimes you consult on solutions with your colleagues or look up professional forums to solve particularly complex issues.

8 – You know the subject very well. You can solve nearly any problem in any situation. You often help others and take full responsibility for defining and producing all kinds of deliverable effectively and efficiently. You actively follow community discussions and participate in them.

9 – You know the subject perfectly and have vast experience with it. You constantly read professional publications and follow new developments in the field.

10 – You are a recognized expert and active contributor in the field. Other professionals cite your writing and reuse your work results. They fully trust your judgment and often seek your advice.

  • To receive the Foundation level of recognition, you must demonstrate level 2 of proficiency in all eight subject areas.
  • To receive the Practitioner level of recognition, besides the Foundation level, you have to demonstrate level 4 of skills in at least two specialties.
  • The Specialist level is awarded if, besides achieving Foundation level, you achieve at least level 4 in one specialty and level 6 in two or more other UX specialties.
  • The Master level certification minimally requires having level 8 in two or more specialties, level 6 in at least one specialty, and level 4 in all other specialties.
  • The Expert level certification minimally requires Master level with, additionally, level 10 in at least one specialty.

The following infographics illustrates these requirements.


How long will it take?

The certification process from the moment of submission of your application until the final decision normally takes about two and a half months. Before this, you will probably have to spend some time to prepare your application for submission.

The length of preparation period completely depends on the readiness of your supporting evidence and the amount of time you can devote to it. For example, if you already, have appropriate education and experience, preparation for Foundation or Practitioner certification may take one or two weeks. Preparation for Specialist level usually takes up to one month. The time to prepare for Master or Expert level certifications may vary wildly from one month to one year.

How much time I will have to dedicate to Certification?

As with any other activity, the outcomes depend on the time you invest in it. Certification is only one of the results that you can achieve within the IDF Design League. You will be in a very good shape if you will devote to it about 10 hours per week during the preparation period. After submitting your application, you do not have to do anything about it – just wait. At this time, you can switch to other Design League activities, such as exploring career opportunities or marketing your service.

Can I withdraw my application after submitting it?

You can make changes to your application only when it is in the draft state. In some situations, you may want to withdraw your application, e.g. to make changes and re-submit it.

You can withdraw your application using the "Withdraw" command on the application's page - until the point where your application for certification has been fully reviewed.

Once you withdraw it, your application will revert to a "draft" state.

There are a few situations where you might want to withdraw your application:

  1. If you hit the "Submit" button by mistake and want to continue working on the draft.
  2. If you change your mind and want to target another level of certification or alter your cover letter.
  3. If the Certification Board has processed your application and decided to defer it, you can withdraw it to strengthen your case and then submit it again.

Please note that if you withdraw and then re-submit your application, all previous reviews and comments related to it are removed, and the certification process starts again from scratch. You should only use this option when you are completely sure that this is exactly what you want to achieve. Otherwise, if you have any doubts, please ask your coach or contact the IDF support team.

Can I make an appeal if I do not agree with my certification results?

We intentionally do not have a procedure for a formal appeal, because our certification procedure makes it unnecessary. If you don't meet certification criteria upon assessment by the Certification Board, your application is never completely rejected. Instead, it is deferred until you build a stronger case by acquiring missing knowledge or skills. You do that in collaboration with your IDF Design League Coach and you can always return and proceed with your deferred application once you feel ready for that.

Local Groups - QA's for Managers

What are the responsibilities of IDF Country and IDF Continent Managers?

Background on the IDF Local Groups initiative

The IDF Local Group Initiative is run in line with the IDF Mission Statement with the goal of educating, stimulating and inspiring the global design community. The goal is to create vibrant local groups all over the world where people frequently meet up and have quality interactions. Where they meet their future colleague, boss or employee. Local Groups where people smile, laugh, learn and advance their careers. A global movement to advocate great design and what great design can do for humankind. Nothing less.

The IDF Local Group Continent and Country Managers play a vital role in ensuring the growth of the IDF Local Group initiative.

The Benefits of being an IDF Continent and Country Manager

  1. Name and picture on the IDF About Page - along with design superstars.
  2. Name and picture on all Local Group pages of the given continent/country.
  3. An exceptional network among the world's leading designers - both locally in your area and globally.


What are the responsibilities of an IDF Country Manager?

The estimated work burden of an IDF Country Manager is 1-2 effective hours per week

  1. A Country Manager must continually make sure that each Local Leader in his/her country is doing his/her best to keep the activity level of each Local Group as high as possible. In the event that a Local Group’s activity level is dropping, the Country Manager should make sure that the given Local Leader is doing a reasonable effort to restore a high activity level. If not, the Country Manager should help the current Local Leader select a co-Local Leader - or replace the current Local Leader.
  2. A Country Manager should support Local Leaders by answering their questions, concerns and doubts. The Country Manager to should collate and filter this feedback and report it to the Continent Manager. Together, we should continually make sure that all IDF systems and documentation are so well-designed that each Local Leader can operate 99% independently and with minimum work burden/maximum impact.
  3. At certain intervals - for example every 3 to 6 months - the Country Manager should send out an email (perhaps a type of newsletter) to all local group members in that country and tell them about success stories of various local groups.
  4. The Country Manager should suggest to the Continent Manager ways to minimize the work burden of himself/herself, while maximizing the impact of his/her work. E.g. smart work processes, better document templates, better email notifications, improvements of the Local Group Management Interface, more automatization, etc…
  5. A Continent's key performance indicators are
    • Activity level (benchmarked against the other countries)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)

What are the responsibilities of an IDF Continent Manager?

The estimated work burden of a Continent Manager is 3-4 effective hours per week (including the time to perform the role of Country manager)

  1. A Continent Manager must always be Country Manager himself/herself so that he/she may be able to guide each Country Manager based on his/her own experiences - i.e. "share the joys and pains"
  2. A Continent Manager should appoint Country Managers on his/her continent for each country. It is up to the Continent Manager to select a Country Manager.
  3. A Continent Manager must continually make sure that each Country Manager on his/her continent is doing his/her best to keep the activity level of each country as high as possible. In the event that a country's activity level is dropping, the Continent Manager should make sure that the Country Manager is doing a reasonable effort to restore a high activity level through motivation of each local leader of each city in that country. If not, the Continent Manager should appoint a new Country Manager.
  4. The Continent Manager should collate and filter feedback from Country Managers. That way, the Continent Managers can work closely with IDF developers on improving everything from the local group management system, email notifications, step-by-step-guides, and everything else. Our goal is to continually minimize the amount of work needed from both Continent Manager, Country Managers and Local Leaders as much as possible, i.e. "work smarter, not harder".
  5. Update and refine the 'Local Leader FAQ' (listed a the very bottom of this page) to make sure that the most frequently asked questions are answered. As well as to provide time-saving step-by-step guides for Local Leaders to support their work
  6. A skype call with Mads whenever there is a need for it
  7. A Continent's key performance indicators are
    • Activity level (benchmarked against the other continents)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)

Company Membership Administration

What happens when I remove a member from a Company Account?

If you are an Administrator of a Company Account, you are able to remove members from your Company Account. For example, if a colleague leaves your company/institution, you can remove that member from your account so that you no longer pay for that particular member.

When you remove a member, he/she will receive a very polite email from our member support staff saying that his/her account has now been detached from your company account. In the email, we will also explain that the member will now continue as an individual member of the IDF. This means that the given member will be able to continue his/her membership of the IDF un-interrupted - if he/she wishes. At this point, the member can also choose to not renew his/her individual membership and thus leave the IDF altogether.

In any case, the transition of members happens smoothly and politely.


What happens when I Promote a member to Company Administrator?

If you are an Administrator of a Company Account, you can promote, demote, add or remove other members of the Company Account. Regular members of a Company Account can not perform these tasks.

Thus, if you want to share the responsibility of adding and removing colleagues from/to your Company Account, then you can simply promote another member of your Company Account to Administrator. Once promoted to Administrator, that member will be able to do the same administrative tasks as you, for example promote, demote, add or remove other members of the Company Account.


What happens when I Demote an Administrator to Regular Member?

If you are an Administrator of a Company Account, you can promote, demote, add or remove other members of the Company Account. Regular members of a Company Account can not perform these tasks.

If one of the Administrators of your Company Account should not be able to perform these tasks, you can simply press the "Demote member" button, which will demote the member into a regular member of your Company Account.

The change of status will happen silently, i.e. no email or notification will be sent to the person about the change of status.


Can a Company Account Administrator check employee compliance, i.e. can he/she see how active other company members are?

Yes, that's possible. But only to a certain extent.

We have attempted to strike the perfect balance between allowing company account administrators to get "just enough" insight into the activity level of each employee, without compromising the privacy of employees or creating an atmosphere where employees feel too much "looked over the shoulder."

If you are an administrator of a Company Account you can check the compliance of employees and their activity level in the following ways:

1. Course Certificates

  • We list the course certificates of each employee on their public profile page for each course they have completed. If an employee has started a course - but not finished it yet - it will be listed under the heading "Courses this member is taking".
  • If an employee has finished a course and achieved a particularly good result, the course certificate will include a distinction, e.g. "Top 10% course taker"

In other words, if you are an administrator of a Company Account you cannot read the individual course answers of your employees or see their day-to-day progress in a given course, but you can see the result of their activities, i.e. course certificates (which will have distinctions if the employee is particularly good).

2. Distinctions

When employees are particularly active on the IDF platform, they will earn distinctions which are also listed on their public profile page. For example, if employees are particularly active in seeking advice from other members, they will earn a "Top discussion contributor" to acknowledge their thirst for learning.

Conclusion

This balance between compliance and privacy makes it possible for administrators of Company Accounts to see:

  • how many courses an employee is taking
  • how many courses an employee has finished
  • if an employee as finished a course in the top of his/her class (i.e. a distinction on the course certificate)
  • if an employee has earned other distinctions, e.g. when being extra inquisitive in the discussions on the IDF platform.

Most importantly, this balance does not cause a non-productive atmosphere of distrust. And we are quite proud of that.


Refer a friend

Is there a limit to the number of months of free membership I can earn?

No, there's no limit!

What if my friend who signed up cancels their membership?

If your friend cancels their membership during their first 30 days of signing up, your free months of membership will be forfeited. However, if your friend cancels their membership after 30 days of signing up, you get to keep your free months!

Educational Partner

Is there a limit to the referral commission I can earn?

No, there's no limit!

What if someone who signed up cancels their membership?

If someone cancels their membership during their first 30 days of signing up, your referral commission will be forfeited. However, if the person cancels their membership after 30 days of signing up, you get to keep your referral commission!

Add Banner to Wordpress Sites

I would like to add my invite link to the sidebar of my Wordpress website.
  1. Upload the image to your Wordpress media library

    Upload your image by going to “Media > Add New” in your Wordpress admin site.

    After uploading your image, copy the URL to the image by going to your media library and clicking on the photo.

  2. Add an image widget to your sidebar

    To add an image to your sidebar, go to “Appearance > Widgets” in your Wordpress admin site.

    Select the Image widget, and add it to your sidebar by clicking “Add Widget”.

  3. Customise your image widget

    Customise your image by filling the respective fields. We recomment the following settings, but feel free to change and experiment!

    If you’re using any of the IDF logo designs:
    Widget title: “Get one month of membership for free!”
    Image URL: Insert the URL of your image here (see step 1 for more info)
    Caption: “I am a member of the Interaction Design Foundation – get one month of free membership if you sign up via this image!”
    Image alignment: Center
    Link URL: Insert your invite link here

    If you’re using any of the graphical banner designs:
    Widget title: “Get one month of membership for free!”
    Image URL: Insert the URL of your image here (see step 1 for more info)
    Image alignment: Center
    Link URL: Insert your invite link here

  4. Start getting free months of membership!

    You’re done! For every one of your readers who sign up, you’ll get one month of free membership!

I would like to add my invite link to a post or page in my Wordpress website.
  1. Add the image to your Wordpress post or page

    Click the “Add Media” button to insert your image.

  2. Add your personal link to the image

    With the image selected, click the “Insert/edit link” button.

    Enter your invite link to the URL field.

    If you’re using any of the IDF logo designs, do add some text beneath the image, such as:
    “I am a member of the Interaction Design Foundation – get one month of free membership if you sign up via this link!”

    You can add your invite link to the words “this link” using the same method as above.

  3. Publish your post / page

    Once you’re done with writing your post or page, publish it!

  4. Start getting free months of membership!

    You’re done! For every one of your readers who sign up, you’ll get one month of free membership!

Group Discussions in a lesson

How do I take a screenshot - for easy uploading to a discussion?

Take a Screenshot - with a PC

  • Use the PRT SCR or PRT SC button to capture the screen shot
  • Open Paint (or in early versions of Windows MS Paint)
  • Click CTRL + V to paste the screen shot into Paint
  • Save the screenshot in Paint

Note: You can use any art package on your PC instead of Paint if you wish. We have chosen Paint because it comes as a standard part of the operating system.


Take a Screenshot - with a MAC

  • Press Command + Shift + 3 to take a screenshot
  • The screenshot is saved on the desktop as a .PNG file
How do I upload a screenshot to a discussion in 5 seconds?
  1. Click the Insert Image button on the header row of the discussion comment box
  2. Either drag the file to the Insert Image box or click "Choose File" and select the file from your local drive.

IDF Email Alias

What is an IDF email alias?

An IDF email alias is an email forwarding service provided by us, that allows you to receive emails at yourname@interaction-design.org. This allows you to use a professional email on your LinkedIn, resumes or email signatures.

Whenever someone sends an email to yourname@interaction-design.org, we will forward that email to the email address you used to sign up with us. Hence, you will be able to receive emails at yourname@interaction-design.org, but not be able to send out emails from the IDF email alias.