Frequently asked questions

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Frequently asked questions

New members

Can I pay the membership fee monthly?

That depends on the membership type.

You cannot pay for the Professional Membership or the Student Membership in monthly installments, as much as we’d like to help you. Please bear in mind that just one of our courses would cost you over 1,000 USD if you were to buy it online elsewhere. So, right there, you are literally saving thousands and thousands of dollars.

You can, however, pay for IDF Design League membership in monthly instalments. The reason for this is that this membership is more costly than the Professional and Student membership.

That's also the reason we list all our membership fees in monthly rates: So that you can compare the cost between membership types – even though two of the membership types are paid yearly.

Do you offer a trial membership?

We don't offer trial memberships, but we do have a 30-day money-back guarantee. Please bear in mind that just one of our courses would cost you over 1,000 USD if you were to buy it online elsewhere. So, right there, you are literally saving thousands and thousands of dollars.

Another reason we don't have trial memberships is that it attracts too many people who are just "looking around". Our community is very much about helping each other and connecting professionally so it would simply create too much "noise" to have people come and go.

I missed the enrollment date, and now the course is closed. Will I have any opportunity to take the course in the future?

Don't worry if you missed the course. We will re-run it shortly. One of the reasons we continually open and close courses is in order to control the classroom size.

Networking is a large part of our value proposition, so we want just the right number of people inside the courses. That is also why we display the "XX % percent booked" on our course icons.

We’ll therefore re-schedule the course and make it available for sign-up on https://www.interaction-design.org/courses in about a week (or perhaps a little bit longer). The actual start date of the course will be a few weeks after sign-ups begin, too. We’ve found that this is the best way to maximize flexibility and convenience for everyone, especially you as you put your own course program together.

Do I have to be online at an exact time to study?

No. You can set your own study schedule. There are no "live sessions" or "webinars" since our members are from all timezones around the world. We are a truly global community – with members in every single corner of the world.

Thus, once you are enrolled, you can take all the time you want to complete a given course. Every "classroom" in each course will never close, so you’ll have permanent access to your classmates and your course material (as well as your own answers).

What is the difference between a Professional and a Student membership?

To qualify for IDF Student membership, you need to be a full-time student at a school, college or university. As a student member, you'll receive the very same benefits as you would with a Professional membership - except for 2 things:

  • You will appear as a "student" to the other IDF members. In other words, if you want to use your membership to network and get a job, then you should probably go for the Professional membership.
  • You can take a maximum of three courses at any given time with Student membership. You can still take all the courses you want during your membership period, with no extra charges – just as long as you finish them (or drop them) so that you don’t have more than three courses going on at the same time.
Can I take all of your courses at no extra costs?

That's correct. Once you have paid for your membership, you can take as many of our instructor-led courses as you would like. And this is at no additional cost. No hidden fees—just pure learning and networking.

We’re a community and not a money machine. And, yeah, we hate hidden fees just as much as you do!

Start Learning

Will I receive a Course Certificate?

Yes. Every time you complete a course you get an industry-recognized Course Certificate. There is no limit to how many Course Certificates you can earn during your membership. You will also receive a 3-step guide on how to include your Course Certificate on LinkedIn and in your résumé/CV.

You can see an example of a Course Certificate at the bottom of the Course Catalogue.

Can I take more than one course at a time?

Yes, you can take all the courses you would like. For example, if there are 30 active courses, you can enroll into all 30 course at the same time and move from one to the other as you please.

There are no further charges after you paid for your membership.

Please note: If you have a student membership, you can take a maximum of three courses at the same time. As a student, you can thus still take all the courses you would like – free of extra charges – just as long as you finish them (or drop them) so that you don’t have more than three ongoing courses at the same time.

Start Learning

Which Credit or Debit card can I use to pay?

We accept Visa, MasterCard and American Express cards — both debit cards and credit cards. In addition, you should be able to use your debit and credit card to pay the membership fee using PayPal checkout (even without having a PayPal account).

Is your card getting declined?

Possible reasons

  1. IDF is registered in Denmark and that could make the transaction appear as an "overseas charge". That could cause your bank's security system to block the transaction.
  2. Your account is lacking sufficient funds.
  3. There is a temporary technical problem between your bank and the payment gateway.

Possible ways of fixing it

  1. Try with another credit card
  2. Simply go through the process again but choose PayPal as the payment method. You do NOT have to have or create a Paypal account — you can simply let Paypal process your credit card and that will likely solve the problem.
  3. Call your bank to hear if the "overseas charge" has triggered a security system and blocked the transaction.

Go ahead and try again:

Join us

Can you send me an invoice and may I pay by wire transfer?

Please contact our member support at hello@interaction-design.org and they will provide all the information you need to do a wire transfer to our account in Denmark.

My company wants to buy me a membership; should I choose a company membership?

If you want to take courses just for yourself, then you’ll need an individual/professional membership, not a company membership. Company memberships are only for groups of people within the same company.

What is the difference between a Professional and a Student membership?

The student membership includes the very same benefits as a Professional membership — except for 2 things:
You will appear as a "student" to the other IDF members. In other words, if you want to use your membership to network and get a job, then you should probably go for the Professional membership.

You can take a maximum of three courses at the same time. You can still take all the courses you want with no extra charges – just as long as you finish them (or drop them) so that you don’t have more than three ongoing courses at the same time.

Are your courses only offered online?

As a member, you will be part of a global community of practitioners who will help you understand content as well as help tackle your own business problems. For example, we offer group exercises inside each of our courses where you can learn from, and with, your peers. We have discussion forums where you can connect with members worldwide and we also offer regular meet-ups in more than 450 cities.

Do you provide mostly beginners' or more advanced courses?

We provide courses for all levels of mastery and accross the full spectrum. If you’re new to design, you can start from our beginner courses and progress all the way up to our advanced ones. If you’re an established designer, on the other hand, you will find some of our lower-level courses provide a good refresher—and the advanced ones, a bit of a challenge.

Who are the intended users for your courses?

Our courses are designed with many different users in mind—from a UX Designer who is starting out in his/her first job, to a more senior designer who wants to specialize. There are plenty of offers to choose from in a wide array of areas. Additionally, our courses offer something for practically anyone—from a Sales Rep, to a Marketing Manager. Design education can be applied and become beneficial to all roles within a company.

How much time is needed to complete a course?

Once enrolled in a course, you will gain access to a new lesson each week, which you are free to complete without any deadlines and no end date, either.

Your courses are online, so how will I connect with members?

At the IDF, you can find thousands of helpful designers in our global community. Discuss your problems in our forums to get valuable input from other designers, or head to an IDF meet-up to have an in-depth conversation with designers nearby. With IDF Local Groups in every city, you and your team can connect with UX professionals near you and gain fresh perspectives on your problems.

Member questions

How do I change my password?

You can change your password by going to Profile > Edit Profile, and scroll to the bottom of the page. There, you'll find a link to change your password. Alternatively, you may simply change your password here.

Where is my invoice?

You can find your invoice(s) on the Billing tab on your personal account page.

I changed my name, but my membership certificate has not been updated.

Please contact us at hello@interaction-design.org and our member support team will regenerate your certificate with the correct name.

I am no longer a student and wish to renew my membership as a full professional member.

Congratulations—you graduated! To upgrade to professional membership, you simply click the button "Change membership type" button in the Billing tab of your personal profile page.

I just signed up but did not receive an email.

We send you an email with the login link about 3 seconds after you have successfully paid. Can’t find the email in your Inbox?

  • Did you sign up with another email address?
  • Did you check your Spam folder?
  • Use Gmail? Then also check the 'Promotions' tab.

If you still cannot find it, you can always get your account info resent to you by contacting hello@interaction-design.org.

How do I add the IDF Membership Certificate to my LinkedIn Profile?

Below is a step-by-step guide on how to add your certificate to your LinkedIn profile:

1. Go to your LinkedIn profile page and scroll to your "Accomplishments” section.

2. Click on the plus button and choose “Certification”.

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3. In the following fields add:

• Certification name – Membership Certificate
• Certification authority – The Interaction Design Foundation
• License number – Your membership ID number (it's written on your certificate)
• Time period – Input the date when you joined our community (e.g., May 2017)
• Check the button “This certification does not expire”
• Certification URL: Input the certificate URL provided on your profile page

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4. Click on the save button.

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It is as simple as that. Now, anyone who visits your profile can see your certificates!

Company Membership

What kind of payment options do you provide?

The easiest method is to use a credit card. For larger accounts, we offer to email you an invoice (e.g., referencing a Purchase Order ID) and you can pay using a regular bank/wire transfer.

And self-evidently:

  • Once you have paid the annual membership, there are no hidden charges/fees, no up-selling, no cross-selling or the like.
  • You do not have a limited cancellation period and can thus walk away at any point.
Can the members of our account take more than one course at a time?

Yes, each member can take as many as courses as he/she wants. There are no further charges. The members of your account will also have access to our mentoring scheme, local meetings in over 200 cities worldwide, eBook versions of books, among many other benefits.

Are there any hidden fees?

You can rest assured that... :

  • Once you have paid the annual membership, there are no hidden charges/fees, no up-selling, no cross-selling or the like.
  • You do not have a limited cancellation period and can thus walk away at any point.
Can we change our Company Membership Plan later?

No problem at all. You simply choose who should be your account administrator(s) and he/she/they can add new members whenever you want — hassle free. In addition, they can reduce the number of members. This way, you will never pay too much or too little – you are in complete control.

Can a Company Membership Administrator check employee compliance—i.e., can he/she see how active other company members are?

The company profile page provides the administrator with an overview of their team's progress, including:

  • total number of seats filled
  • total accumulated learning hours
  • total course enrollments and completions
  • total of how many members have enrolled in local groups

Additionally, the company leaderboard section shows the ranking within a company on:

  • total learning hours
  • total course points
  • total course completions

For a more advanced view of your team's progress, a detailed dashboard allows administrators to see per-member learning hours on a weekly basis and in total. The advanced dashboard also details

  • course enrollments
  • course completions

If you are an administrator of a Company Membership, you can additionally check the compliance of employees and their activity level in the following ways:

1. Course Certificates

  • We list the course certificates of each employee on his/her public profile page for each course that person has completed. If an employee has started a course—but not finished it yet—it will be listed under the heading "Courses this member is taking".
  • If an employee has finished a course and achieved a particularly good result, the course certificate will include a distinction—e.g. "Top 10% course taker."

In other words, if you are an administrator of a Company Membership you cannot read the individual course answers of your employees or see their day-to-day progress in a given course, but you can see the result of their activities, i.e. course certificates (which will have distinctions if the employee is particularly good).

2. Distinctions

When employees are particularly active on the IDF platform, they will earn distinctions which are also listed on their public profile page. For example, if employees are particularly active in seeking advice from other members, they will earn a "Top discussion contributor" to acknowledge their thirst for learning.

Conclusion

These features make it possible for administrators of a Company Membership to see:

  • how many courses an employee is taking
  • how many hours an employee has spent learning
  • how many courses an employee has finished
  • which courses an employee is taking
  • if an employee has finished a course in the top of his/her class (i.e. a distinction on the course certificate)
  • if an employee has earned other distinctions, e.g., when being extra inquisitive in the discussions on the IDF platform
How can I get my manager to sign up for an IDF Company Membership?

You can persuade your manager to sign up for an IDF Company Membership, for you and your colleagues, by sending an email based on the template below.

Email template:

Dear manager,

I have been learning UX design from the Interaction Design Foundation (IDF), and have made great progress towards learning how to design the best solutions for our company. As such, I would like to propose that we create an IDF Company Membership, to allow me and my colleagues and me to learn UX design from the IDF. An IDF Company Membership would allow the company to provide a high-quality design education for our entire team.

Here are 8 reasons why investing in design education for me and my colleagues makes sense:

  1. High-quality design education at low prices: Forbes Magazine says the Interaction Design Foundation offers “Ivy League level education in UX, Product Design or Human-Computer Interaction”. Because the IDF is a nonprofit organization, the company can thus get high-quality training with low membership fees.
  2. Gain an edge over competitors: research by the Design Management Institute shows that companies who invest in design outperform the market by 228%.
  3. Unique mix of theory and practical knowledge: IDF courses are crafted by academics and industry experts so that they provide the right balance between theoretical rigor and practical insights.
  4. Useful templates and checklists: IDF courses provide specially created templates and design checklists that can be used directly in daily work.
  5. Tap into a global community of designers: the IDF community has 470 local groups worldwide, where meet-ups happen for knowledge sharing.
  6. Self-paced, flexible learning: IDF courses are fully online, with lessons designed so they can be done in as little as 15 minutes a day.
  7. Discuss design problems with peers: online discussions make it convenient to reach out to thousands of designers to get advice and insights on design problems.
  8. Greater company-wide UX design literacy: not only for designers, but also for project managers and developers, to create the best user-centered product.

You can find out more about IDF Company Memberships by visiting: https://www.interaction-design.org/corporate. From there you'll be able to go ahead with signing our team up for membership! Alternatively, you can fill out the contact form, or email sales@team.interaction-design.org to personally get in touch with their sales team.

P.S.: To give you some background, the Interaction Design Foundation is a nonprofit educational foundation comprising the world’s design and UX elite. For a PDF with more information about the IDF Company Membership, please see: https://public-media.interaction-design.org/documents/IDF-InteractionDesignFoundation-CompanyMemberships.pdf

How many members do we need to sign up for a company membership?

The minimum number of members to sign up for a Company Membership is 2. If you already have some of your colleagues enrolled in our community, we can always merge existing accounts into a new company account.

How will we manage our company membership?

As soon as you become a member of our community you can set any person you want as your Company Account Administrator. This administrator will be able to:

  • Add more colleagues to your Company Membership
  • Promote one or more of your colleagues to administrator(s) level — if you wish to have more than one
  • Remove colleagues from the Company Membership if they leave your company or switch roles within your company
  • Manage the billing — e.g., add or delete a payment method
  • Change the number of members in the Company Membership so that you’re never paying too much
Are your courses only offered online?

As a member, you will be part of a global community of practitioners who will help you understand content as well as help tackle your own business problems. For example, we offer group exercises inside each of our courses where you can learn from, and with, your peers. We have discussion forums where you can connect with members worldwide and we also offer regular meet-ups in more than 450 cities.

How can an IDF membership be applied concretely within my company?

When you take a course with the IDF, we continually encourage you to apply your new-found knowledge, both during and after taking a course. For example, in most exercises we encourage you to complete the exercise in the context of your current work instead of using "textbook examples".

Who are the intended users for your courses?

Our courses are designed with many different users in mind—from a UX Designer who is starting out in his/her first job, to a more senior designer who wants to specialize. There are plenty of offers to choose from in a wide array of areas. Additionally, our courses offer something for practically anyone—from a Sales Rep, to a Marketing Manager. Design education can be applied and become beneficial to all roles within a company.

How much time is needed to complete a course?

Once enrolled in a course, you will gain access to a new lesson each week, which you are free to complete without any deadlines and no end date, either.

What kind of support do you provide for business/company members?

Each IDF company membership has a dedicated relationship manager—an actual human you can talk to and consult for help with your account. So, whether you’ve got a question about increasing the membership size, billing requests and inquiries, or need help creating learning plans for your colleagues, you can just pick up the phone to speak with a person familiar with your company’s unique needs

How can I make sure my company members remain engaged in the coursework?

With a Company membership, your relationship manager will be able to provide you with resources to keep your team motivated and on track with their respective course agendas, and they’ll be your main source of contact here at the IDF — always just an email or phone call away.

How do I know which courses to choose for my company membership team members?

With IDF company memberships, your relationship manager is also your learning advisor, and can help draw up agendas for your entire team. You can also request to receive a document on Course Learning Paths from your relationship manager.

Your courses are online, so how will I connect with members?

At the IDF, you can find thousands of helpful designers in our global community. Discuss your problems in our forums to get valuable input from other designers, or head to an IDF meet-up to have an in-depth conversation with designers nearby. With IDF Local Groups in every city, you and your team can connect with UX professionals near you and gain fresh perspectives on your problems.

Can I rotate users in my company membership, for example, allowing them to use the IDF account for 3 months at a time?

Because every user has an individual profile with his/her own progress, you are not able to rotate users as you would lose all progress and completed courses for those users. Each membership is per person per year. You can always remove a user from a company account, as well as add new members throughout the membership period.

Local Groups - QA's for members

I just joined a Local group — what happens now?

Congratulations! You have taken the first step to meet up with other local designers who are just as passionate about design as you are. Get ready to become inspired, discuss, learn, and meet your next employer, employee, client or friend.

If there is already a meet-up scheduled, you will be able to find it in your Local Group's calendar. If not, do not feel discouraged. You can create your very own meet-up and invite people from your Local Group to attend! Simply go to your Local Group's page, scroll down and click the blue "Create a meet-up to meet other designers" button. You'll then be able to set up an "Online hangout", a small "Cozy meet-up" or a "Large meet-up" — whichever suits you best. When any new events are scheduled in your Local Group, you will always receive an email.

When will the next meeting be?

If there is already a meet-up scheduled, you will be able to find it in your Local Group's calendar. If not, do not feel discouraged. You can create your very own meet-up and invite people from your Local Group to attend! Simply go to your Local Group's page, scroll down and click the blue "Create a meet-up to meet other designers" button. You'll then be able to set up an "Online hangout", a small "Cozy meet-up" or a "Large meet-up" — whichever suits you best. When any new events are scheduled in your Local Group, you will always receive an email.

This Local Group is a bit slow - what can I do to help?

You can write directly to the Local Leader(s) and ask if he/she/they would like some help. If they are interested in getting help from you, they can simply promote you to Local Leader and then you can go right ahead and arrange and promote the next Local Group meeting.

You can also create your very own meet-up and invite people from your Local Group to attend! Simply go to your Local Group's page, scroll down and click the blue "Create a meet-up to meet other designers" button. You'll then be able to set up an "Online hangout", a small "Cozy meet-up" or a "Large meet-up" — whichever suits you best. When any new events are scheduled in your Local Group, you will always receive an email.


Can I make a new group in my city if there is already another group?

Sorry, we actually only have one Local Group per city. You will therefore not be able to make a Local Group in your city if another one already exists. Instead, we encourage you to make contact with the Local Leader(s) of the existing one to see how you can help out! If they are interested in getting help from you they can simply promote you to Local Leader and then you can go right ahead and arrange, and promote, the next Local Group meeting. Once you have been promoted to Local Leader, you will get access to guidelines and resources and the IDF team will help you promote your event locally to make sure that all of your meet-ups are a big success.

You can also create your very own meet-up and invite people from your Local Group to attend even if you are not Local Leader! Simply go to your Local Group's page, scroll down and click the blue "Create a meet-up to meet other designers" button. You'll then be able to set up an "Online hangout", a small "Cozy meet-up" or a "Large meet-up" — whichever suits you best. When any new events are scheduled in your Local Group, you will always receive an email.

I do not feel that I am a very experienced designer so I am a bit worried about joining a Local Group.

That is exactly the reason you should join a Local Group. We are a great mix between seasoned professionals and complete newcomers. We all have something to contribute with and learn from.

What are the responsibilities of a Continent Manager?

The estimated work burden of a Continent Manager is 3-4 effective hours per week

  • A Continent Manager should appoint Country Managers for each country in their continent. It is up to the Continent Manager to select the most appropriate person to be a Country Manager.
  • A Continent Manager must continually make sure that each Country Manager in his/her continent is doing their best to keep the activity level of each country as high as possible. In the event that a country's activity level is dropping, the Continent Manager should make sure that the Country Manager is doing a reasonable effort to restore a high activity level through the motivation of each Local Leader in that country. If the Continent Manager feels this isn’t being done, he/she should appoint a new Country Manager.
  • The Continent Manager should collate and filter feedback from Country Managers. That way, the Continent Managers can work closely with IDF developers on improving everything from the local group management system and email notifications to the step-by-step-guides (and anything else that comes up!). Our goal is to continually minimize the amount of work needed from both Continent Managers, Country Managers and Local Leaders — i.e. we want you to "work smarter, not harder".
  • Update and refine the 'Local Leader FAQ' (listed at the very bottom of this page) to make sure that the most frequently asked questions are answered. This is in addition to providing time-saving step-by-step guides for Local Leaders to support them in their work.
  • A Skype call with Mads whenever there is a need for it
  • Overall, a Continent's key performance indicators are:
    • Activity level (benchmarked against the other continents)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)
What are the responsibilities of being an IDF Country Manager?

Background on the IDF Local Groups Initiative

The IDF Local Group Initiative is run in line with the IDF Mission Statement — with the goal of educating, stimulating and inspiring the global design community. The goal is to create vibrant local groups all over the world where people frequently meet up and have quality interactions — where they meet their future colleague, boss or employee. These are Local Groups are where people smile, laugh, learn, and advance their careers. It's a global movement to advocate great design and what great design can do for humankind — nothing less.

The IDF Local Group Continent and Country Managers play a vital role in ensuring the growth of the IDF Local Group Initiative.

The Benefits of being an IDF Continent and Country Manager

  1. Name and picture on the IDF About Page — along with design superstars.
  2. Name and picture on all Local Group pages of the given continent/country.
  3. An exceptional network among the world's leading designers — both locally in your area and globally.

What are the responsibilities of an IDF Country Manager?

The estimated work burden of an IDF Country Manager is 1-2 effective hours per week.

  • A Country Manager must continually make sure that each Local Leader in his/her country is doing their best to keep the activity level of each Local Group as high as possible. In the event that a Local Group’s activity level is dropping, the Country Manager should make sure that the given Local Leader is doing a reasonable effort to restore a high activity level. If not, the Country Manager should help the current Local Leader select a co-Local Leader — or replace the current Local Leader.
  • A Country Manager should support Local Leaders by answering their questions, concerns and doubts. The Country Manager also should collate and filter this feedback and report this to the Continent Manager. Together, we should continually make sure that all IDF systems and documentation are so well-designed that each Local Leader can operate 99% independently and with minimum work burden/maximum impact.
  • At certain intervals — for example every 3 to 6 months — the Country Manager should send out an email (perhaps a type of newsletter) to all local group members in that country and tell them about success stories of various local groups.
  • The Country Manager should suggest to the Continent Manager ways to minimize the work burden on himself/herself, while maximizing the impact of his/her work — e.g., smart work processes, better document templates, better email notifications, improvements of the Local Group Management Interface, more automatization, etc…
  • A Continent's key performance indicators are
    • Activity level (benchmarked against the other countries)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)
Where can I ask questions about Local Groups?

We have made it easy for you to do this through a Discussion Forum called "IDF Community". You can ask any type of question in that forum — and get replies from either IDF Local Leaders, Country Managers, or regular members.

Don't be afraid to ask us about anything in the IDF Community Forum! We are here to help.


​What are the responsibilities of an IDF Local Leader?

As a Local Leader, you will be involved in facilitating meet-ups in your city — where designers can network and learn from one another.

Your roles are to:

  • Schedule meet-ups for your Local Group. Local Group meet-ups are free, and can be attended by both IDF members and non-members.
  • If a Local Group member decides to create a Local Group meet-up, you can provide assistance to the member so that the meet-up runs as smoothly as possible.
  • Set up and maintain a Facebook and LinkedIn group for your Local Group. This allows Local Group members to stay in touch and also facilitates the creation of meet-ups.
  • Once a month, link up with your Country Manager(s), who are your first point of contact. You can do so by simply dropping them an email with brief updates on what the Local Group has been up to.

Local Groups - QA's for non-members

What is a Local Group and why should I join one?

An IDF Local Group is a group of local, design-minded individuals who are interested in being part of a wider design community — be that through discussion boards or face-to-face meet-ups. For one thing, joining an IDF Local Group will expand your local career network — whether you are interested in learning new skills, looking for new job opportunities, new clients for your company, or a great new dedicated employee.

I'm interested in joining a Local Group — how much of my time will it take?

That is entirely up to you. There are various possibilities depending on your schedule and your needs.

  • Online: Join the online community in your city and network via online discussion boards.
  • Local meetings: We recommend that you participate in the Local Group meetings in your area. They are usually very fun and highly inspirational, and they will help you create an even stronger local career network — whether you are looking for new job opportunities, new clients for your company, or a great new dedicated employee.



I'm interested in creating a Local Group, but I'm a very busy person. How much time will it take?

First of all: Don’t worry — creating a Local Group is easy and fun. It will give you great energy and help your career immensely.
This is how to create a Local Group — even though you are an extremely busy person:

  • Go ahead and spend the 30 seconds it takes to create your Local Group now.
  • After you have created your Local Group, we will tell you how to invite a few of the other IDF members from your area to join your Local Group.
  • As soon as you have just a few members in your Local Group, you can spread the responsibility of the Local Group by promoting one or two of the other members to Local Leaders. That way, there will be a few other Local Leaders to take over for you when you are experiencing a busy period.
  • The IDF will also help you by using our social media channels to advertise your Local Group to people from your area. And we will continually widely advertise your meetings.
  • Organizing the very first meeting is not a problem either: You are not organizing a rock concert after all — it is better to have a small meeting at your favorite cafe with a small agenda than not to have a meeting at all. If you start with a small meeting, the other participants will add their energy and all of a sudden you will have a super-active Local Group.
  • In conclusion: You simply have to start a Local Group today! :-)
Will joining a Local Group help my career?

Absolutely, yes! That is the whole mission statement behind the IDF Local Groups initiative.

What actually goes on in a Local Group?

It depends on the individual group and the energy level of the Local Leaders. Some examples are:

  • Fun and relaxed professional networking over coffee: Meet professionals in other industries, be inspired by the various ways interaction design is being used and implemented in your local area, get to know your next boss/employee/client/friend, and meet up with people who are just as passionate about design as you are.
  • Professional talks by local designers sharing their experiences.
  • Discussing the local need for, and adoption of, interaction design and user experience in your city/country.
  • Discussing a specific topic or design issue which is relevant in your city/country.
  • A study group where you all follow and discuss a specific online course/topic.
  • A book club where you read and discuss books.
I am not a very experienced designer, so I am a bit worried about joining a Local Group.

That is exactly the reason you should join a Local Group. We are great mix between seasoned professionals and complete new-comers. We all have something to contribute with and learn from.

Calendar import

I have a website — can I display your calendar (or its data)?

Absolutely! Interaction-Design.org is founded on principles of open content, and you are more than welcome to use our data. For us, it's a matter of making research accessible.

For example, the British Computer Society (bcs-hci.org.uk) use our calendar in their Events section. Just remember to place a link to our site — that's our only condition.

Course introduction

How much will I have to pay for the courses?

As a member, you can take as many courses as you want with no additional costs. This means you only have to pay our membership fee to take an unlimited number of courses. There are no further charges on top of the membership fee.

Start Learning

Can I take more than one course at a time?

Yes, you can take as many courses as you would like. For example, if there are 30 active courses, you can enroll in all 30 courses at the same time and move from one to the other as you please.

There are no further charges once you have paid for your membership.

Please note: If you have a student membership, you can take a maximum of three courses at the same time. As a student, you can thus still take as many courses as you would like – free of extra charges – just as long as you finish them (or drop them) so that you don’t have more than three ongoing courses at the same time.

Start Learning

Can I get my manager to pay for my membership?

Here is how to get your manager or company to pay for your membership:

  1. Get approval from your manager (e.g. using the email template below).
  2. Please pay with your credit card (either your own or your corporate credit card).
  3. Your invoice will instantly be ready — and we can modify it to meet your manager's requirements.
  4. You and your manager are protected by our 30-day money-back guarantee.

Example email for your manager

Dear manager,

I would like to get reimbursement for my membership of the Interaction Design Foundation (IDF). This membership can benefit our team and company in the following ways:

  1. I can enroll in all the IDF’s self-paced, online courses (in my spare time), which will help me complete current projects with a better result.
  2. I can network with peers from all over the world and find out how others have addressed issues we are currently facing.
  3. I will be able to continuously educate myself on UX topics through IDF's courses and eBooks. I can use my newfound knowledge to save our company from hiring someone to do certain UX tasks in the future.
  4. I can get a mentor from IDF’s members from companies like SAP, Google, Apple, Oracle, and universities like Stanford, MIT, Carnegie Mellon, Cambridge and many more.
  5. Because of the breadth of educational materials I will be able to learn how to solve specific design problems. And I can acquire new skill sets that our company is lacking.
  6. I would like to offer to share the key take-aways from the courses with my team.

PS: To give you some background, the Interaction Design Foundation is an educational foundation comprising the world’s design and UX elite, and you can read more about the foundation at https://www.interaction-design.org/about

Start Learning

I missed the enrollment date and now the course is closed. Will I have any opportunity to take the course in the future?

Don't worry if you missed the course. We will re-run it shortly. One of the reasons we continually open and close courses is to be able to control the classroom size.

Networking is a large part of our value proposition, so we want just the right number of people inside the courses. That is also why we display the "XX % percent booked" on our course icons.

We’ll re-schedule the course and make it available for sign-up on https://www.interaction-design.org/courses in only about a week (or perhaps a little bit longer). The actual start date of the course will be a few weeks after sign-ups begin too. We’ve found that this is the best way to maximize flexibility and convenience for everyone, especially you as you put your course program together.

Courses

Can I take more than one course at a time?

Yes, you can take all the courses you would like. For example, if there are 30 active courses, you can enroll in all 30 courses at the same time and move from one to the other as you please.

There are no further charges once you’ve paid for your membership.

Please note: If you have a student membership, you can take a maximum of three courses at the same time. As a student, you can thus still take all the courses you would like – free of extra charges – just as long as you finish them (or drop them) so that you don’t have more than three ongoing courses at the same time.

Start Learning

I missed the enrollment date and now the course is closed. Will I have any opportunity to take the course in the future?

Don't worry if you missed the course. We will re-run it shortly. One of the reasons we continually open and close courses is to be able to control the classroom size.

Networking is a large part of our value proposition, so we want just the right number of people inside the courses. That is also why we display the "XX % percent booked" on our course icons.

We’ll re-schedule the course and make it available for sign-up on https://www.interaction-design.org/courses in only about a week (or perhaps a little bit longer). The actual start date of the course will be a few weeks after sign-ups begin too. We’ve found that this is the best way to maximize flexibility and convenience for everyone, especially you as you put your course program together.

Do I have to be online at an exact time to study?

No. You can set your own study schedule. There are no "live sessions" or "webinars" since our members are from all timezones around the world. We are a truly global community – with members in every single corner of the world.

Thus, once you are enrolled, you can take all the time you want to complete a given course. Every "classroom" in each course will never close, so you’ll have permanent access to your classmates and your course material (as well as your own answers).

Will I receive a Course Certificate?

Yes. Every time you complete a course, you get an industry-recognized Course Certificate. There is no limit to how many Course Certificates you can earn during your membership. You will also receive a 3-step guide on how to include your Course Certificate on LinkedIn and in your résumé/CV.

You can see an example of a Course Certificate at the bottom of the Course Catalogue.

How can I drop a course?

You can simply go to the course page and click on the “Drop Course” button — please bear in mind that this will also erase all your course progress and answers.

I have answered questions in a lesson; when will they be marked/graded?

We do the marking/grading in so-called "sprints," where we sit down and do all the marking/grading in one go. Your answers will be graded approximately one week after you submit your work.

We do this because it is much more efficient than doing one little step every day. It's part of our lean/agile work philosophy, and that approach to efficiency is one of the factors that keeps our membership prices so incredibly low.

We are doing it to save you money and as part of our mission to lower the cost of high-quality design education.

I have updated my name, but my course certificate is not updated — how can I change it?

Please contact us at hello@interaction-design.org and our member support will regenerate your certificate with the correct name.

I have started the course/lesson later than the specified date, are my answers still going to be marked?

We will be marking answers for as long as there are active members. Therefore, even if you are the only person taking a lesson at that particular time, your answers will still be marked.

How are courses graded?

Multiple-choice questions are automatically graded by our system, whilst open-ended questions are marked by the course instructors.

I started a course after the official start date; for how long will I have access to the course materials?

Regardless of when you have enrolled on a course, you will have access to the course materials for the entire duration of your membership. So, if you pay for a one-year membership, you will have access for one year, renewing your membership for a second year means you will have access for two years, and so on.

English is not my first language so it takes me longer to learn through the course content, will I still be able to answer questions after the course completion date?

Yes, you will be able to submit answers for the whole duration of your membership.

New lessons are starting before I have had the chance to complete all aspects of the previous lesson(s); am I going to be locked out of these unfinished lessons?

No, you will not be locked out of any lesson or course. You will have access to all course materials throughout your membership, so there is no pressure to keep at the same pace as the specified lesson release dates.

All we recommend is that you try to stick to the same schedule as other participants. The reason is they may have moved on to other lessons, thereby meaning you could miss out on the social aspects of the course(s). However, we anticipate that there will be a constant flow of participants working through different lessons and courses, so overall you are unlikely to miss out. We will also be running all courses again — so there really is no rush.

Are course certificates awarded on a specific date?

No; you can generate your certificate as soon as you attain at least 70% of the total course points.

When will I receive my Course Certificate?

Course certificates will be given to participants when they have scored more than 70% or more of the total course points. For example, if a course contains ten lessons each with ten questions, you will receive a course certificate when the instructor has awarded you at least 70 points (70% of the total course points).

There is no specified time that certificates will be awarded — instead, they are given to participants as and when they have answered all questions, even if this is long after the official end date.

How do I add my Course Certificate to my LinkedIn profile?

Below is a step-by-step guide on how to add your IDF course(s) to your LinkedIn profile:

1. Go to your LinkedIn profile page and scroll to your "Accomplishments” section.

2. Click on the plus button and choose “Certification”.

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3. In the following fields add:

  • Certification name – Course name
  • Certification authority – The Interaction Design Foundation
  • License number – Your membership ID number (it's written on your certificate)
  • Time period – Input the date written on your certificate (e.g., May 2017)
  • Check the button “This certification does not expire”
  • Certification URL: Input the certificate URL provided on your course page

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4. Click on the save button.

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Congratulate yourself!
You’ve made a great accomplishment by earning your course certificate, and now the world knows about it!

How do I add the IDF Membership Certificate to my LinkedIn Profile?

Below is a step-by-step guide on how to add your certificate to your LinkedIn profile:

1. Go to your LinkedIn profile page and scroll to your "Accomplishments” section.

2. Click on the plus button and choose “Certification”.
untitled 8

3. In the following fields add:
• Certification name – Membership Certificate
• Certification authority – The Interaction Design Foundation
• License number – Your membership ID number (it's written on your membership certificate)
• Time period – Input the date when you joined our community (e.g., May 2017)
• Check the button “This certification does not expire”
• Certification URL: Input the certificate URL provided on your profile page

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4. Click on the save button.
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It is as simple as that. Now, anyone who visits your profile can see your certificates!

How much will I have to pay for the courses?

As a member, you can take as many courses as you want with no additional costs. This means you only have to pay our membership fee to take an unlimited number of courses. There will be no further charges on top of the membership fee, no matter how many courses you decide to take.

Do you provide mostly beginners' or more advanced courses?

We provide courses for all levels of mastery and accross the full spectrum. If you’re new to design, you can start from our beginner courses and progress all the way up to our advanced ones. If you’re an established designer, on the other hand, you will find some of our lower-level courses provide a good refresher—and the advanced ones, a bit of a challenge.

How much time is needed to complete a course?

Once enrolled in a course, you will gain access to a new lesson each week, which you are free to complete without any deadlines and no end date, either.

Local Groups - QA's for Local Leaders

I just created a Local Group - what should I do now?

Think of starting your Local Group as starting a chain reaction: You add a small amount of work/energy in the beginning and very soon other people will add their work/energy, and then — suddenly — you have a thriving and self-sustaining Local Group.
You can use this step-by-step guide to get the 'chain reaction' started:

  • Connect with your Country Manager whose name you will find on your new Local Group page. If there is currently no country manager for your country, please connect with the Continent Manager so that he/she can appoint one.
  • Read the 'Local Leader FAQ' thoroughly.
  • Then spend 3 minutes setting up a Facebook group. We have a step-by-step guide on how to do this if you would like some help with the task.
  • Join the IDF Community Discussion Group. There you can share ideas, experiences and knowledge with other Local Leaders and regular members, with the goal of better serving your local group members, and ensuring success for your Local Group. What worked? What didn't? What do you plan to try next time? Feel free to share, or ask for, as much information as you’d like.
  • After that, you are ready to schedule the first Local Group meet-up. Please schedule it one month ahead of time — even if there are zero members in your group. Your group will attract attention and gain members as soon as people can see that there is a meet-up to attend. Without a meet-up, things will go much slower… so it’s a good idea to get this in the calendar ASAP.
  • Don't be nervous about whether enough people will show up. If you aim for a very small crowd of 4 people, you can only get positively surprised. Simply choose your favorite cafe, restaurant, or a meeting room in your company office as the location for the first meeting. Plan to take along one of your own friends or a colleague for support — Local Group meet-ups aren’t only for IDF members after all, non-members are also welcome — the more, the better! :-)
  • After you have scheduled the first event you can start to invite people and reach out through your own network. When inviting people, you can remind them that it is free to attend and that they do not have to be members of the IDF to show up — everyone is welcome! Remember to share the link to your Facebook Group amongst your friends. You will almost immediately see that there is a strong interest in your Local Group initiative.
  • Every time you schedule a meeting, Rikke, the IDF Social Media Community Manager (rikke.friis.dam@interaction-design.org) will be automatically notified. Rikke can make geo-targeted posts on Facebook, LinkedIn, etc., with news about your Local Group and your event.
How do I make the very first meeting a success?

The short answer is: If you have fun, enjoy yourself and really do your best — both before and during the meeting — your meeting will be a big success! Nothing can beat a great atmosphere and honest intentions.

It is important that you do not put too much pressure on yourself: You are not organizing a rock concert after all — it is better to have a small meeting at your favorite cafe with a small agenda than not have a meeting at all. If you start with a small meeting, the other participants will add their energy; then, all of a sudden you will have a highly active Local Group.


Should there be an agenda for the meeting?

Yes, you should decide on a rough agenda for the meeting but you do not have to be too formal about it.

Example agenda for the very first meeting


  • Meet and greet: Who are the other group members?
  • Why are you interested in interaction design/user experience?
  • What is your job and what are your current challenges?
  • How can we help each other out with these challenges?
  • What do you hope to get out of this Local Group?
  • How can we help each other in strengthening the local community of UX/IXD designers?
  • What are the next steps; what should our next meet-up be about?
Other example agendas


  • Make a fun and relaxed professional networking session over coffee: Meet other design professionals, be inspired by the various ways interaction design is being done in your local area, get to know your future boss/employee/client/friend, and meet up with people who are just as passionate about design as you are.
  • Invite professional talks by local designers where they can share their experiences. Lots of people have ready-made talks on different subjects: Just invite them to give their talk at your meeting and they will thank you. It will be great for their career.
  • Discuss the local need for Interaction Design and User Experience in your city/country.
  • Discuss how you can help each other — for example, if you all use your Local Group to make the the local community of UX and Design Professionals more visible, more companies in your area will understand the value of UX and Design and thus invest in it.
  • Discuss a specific topic or design issue which you find interesting — for example the Psychology of Online Shopping.
  • Make a study group where you follow and discuss a specific online course/topic.
  • Make a book club where you read and discuss one book at a time.
How do I decide on a place and a time for a Local Group meeting?

Remember not to put too much pressure on yourself. You are already a first-mover in your city, and we strongly recommend that you simply pick a date approximately one month from now at your favorite local café or at your workplace if your employer likes the idea. In our experience, employers almost always support and encourage these initiatives.

Should I make a social media group for my Local Group?

Yes, yes, and yes. Before you start, you should get in touch with your Country Manager and ask about the Social Media strategy for your continent/country. In any case, you should create a Facebook group and enter the URL to your Facebook group on your Local Group's page here on the IDF website.

  • Please use this title: Interaction Design Foundation — [your city]
  • For instance, you can check out Interaction Design Foundation — Bangalore
  • Make good use of social media. For example, ask people in your area to “like”/join your Facebook group, and make sure you monitor interest and maintain such interest.
  • Schedule and announce meetings on e.g. Facebook, LinkedIn (ask your Country Manager), Twitter, Blogs, etc., and ask people to further share the news on their own Facebook, LinkedIn, Twitter, etc. pages further.
  • You should use the IDF logo and artwork, which you can find below this FAQ.
  • You can even ask the venue to promote the event with IDF posters and posts on their own social media channels. This will benefit them also by increasing, and widening, their content and engagement.
How do I set up a Facebook Group for my Local Group?
  • From the left-hand side of your Facebook newsfeed, select ‘Create Group’ as shown below:

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  • Enter the group name ‘Interaction Design Foundation – [your city]’.
  • Add friends as members by typing their names in the field shown below.

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  • Select the ‘Public Group’ option so anyone can see the group.

3

  • Select ‘Create’.
  • Choose the tree icon.

4

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  • Choose any image you want (from our media kit package).
  • That’s it – now you are all set to start adding content, communicating with your members and promoting your group.
How can I best start inviting local designers in my city?

You can see a list of IDF members within a 300-km radius of your new Local Group in the member list. Please go ahead and invite these people to join your Local Group.

How will new IDF members find out about your Local Group?

Whenever someone becomes a member of the IDF, if he or she lives within a 600-km radius of your local group, we will send that person an email with the link and invitation to join your group.

New members will also instantly be able to browse the Local Group World Map in order to find and join your Local Group.
Our Social Media Community Manager will schedule posts on the IDF Facebook channel. These posts will be geo-targeted to show in followers’ newsfeeds if they live in and around your location.

You can promote your Local Group via word of mouth, your own website/blog and by reaching out to other local bloggers — they can write articles about your group and then share these on their own social media channels.

Can I also invite people who are not IDF members?

Yes, absolutely! People do not have to be paying members of the IDF to participate in your local group. We of course hope they will become paying members in the future, but it is not a requirement. Therefore, you can invite anyone you think would be interested in coming along!

How can the IDF help me effectively promote and advertise my Local Group on social media?

The IDF has a weekly reach of more than 350,000 designers on our Facebook channel alone, and this will certainly help draw attention to your Local Group (or an individual event).

Every time you schedule a meeting in your Local Group, the IDF’s Social Media Community Manager, Rikke (rikke.friis.dam@interaction-design.org) will automatically be notified and she will then help advertise your Local Group or Event in your area via geo-targeted outreach through IDF’s social media channels.

Can I invite someone else to join me as Local Leader in my city?

Yes, absolutely! You can ask others to help you and possibly rotate the responsibility of organizing the meet-ups. By promoting other members to become Local Leaders, you'll find that they will add their energy and all of a sudden you will have an enormously active Local Group.

You can promote a regular member and make him/her a Local Leader simply by clicking this button in the member list of your Local Group:

What happens if someone else tries to make a new Local Group in my city where I am already the Local Leader?

Other members will not be able to make a Local Group in your city when you have already made a group there. Instead we encourage other members to make contact with you and we encourage you to promote such designers to Local Leaders if they are interested. That way, you can grow the Local Group together to the benefit of all members. However, the decision regarding leadership of the Local Group is completely yours.

How can I step down/resign as Local Leader?

We are so sorry to hear that you wish to step down as Local Leader. However, we all get too busy at times in our lives, so we perfectly understand your situation.

Here is what you do: First, if you are the only Local Leader of your group, you need to find someone who can take over the responsibility and privilege of being Local Leader. You should look through the profiles of the people in your Local Group and decide who would be the best choice for continuing your great work. Connect with that person and ask if he/she is up for the challenge and the privilege. Once he/she accepts, you can then find that person in the member list of your Local Group and simply press the 'Promote to Local Leader' button:

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You are then ready to step down as Local Leader. Go to your Local Group page, find your member card in the member list, and click the "Demote to regular member" button on your card.

What are the responsibilities of being an IDF Country Manager?

Background on the IDF Local Groups Initiative

The IDF Local Group Initiative is run in line with the IDF Mission Statement — with the goal of educating, stimulating and inspiring the global design community. The goal is to create vibrant local groups all over the world where people frequently meet up and have quality interactions — where they meet their future colleague, boss or employee. These are Local Groups are where people smile, laugh, learn, and advance their careers. It's a global movement to advocate great design and what great design can do for humankind — nothing less.

The IDF Local Group Continent and Country Managers play a vital role in ensuring the growth of the IDF Local Group Initiative.

The Benefits of being an IDF Continent and Country Manager

  1. Name and picture on the IDF About Page — along with design superstars.
  2. Name and picture on all Local Group pages of the given continent/country.
  3. An exceptional network among the world's leading designers — both locally in your area and globally.

What are the responsibilities of an IDF Country Manager?

The estimated work burden of an IDF Country Manager is 1-2 effective hours per week.

  • A Country Manager must continually make sure that each Local Leader in his/her country is doing their best to keep the activity level of each Local Group as high as possible. In the event that a Local Group’s activity level is dropping, the Country Manager should make sure that the given Local Leader is doing a reasonable effort to restore a high activity level. If not, the Country Manager should help the current Local Leader select a co-Local Leader — or replace the current Local Leader.
  • A Country Manager should support Local Leaders by answering their questions, concerns and doubts. The Country Manager also should collate and filter this feedback and report this to the Continent Manager. Together, we should continually make sure that all IDF systems and documentation are so well-designed that each Local Leader can operate 99% independently and with minimum work burden/maximum impact.
  • At certain intervals — for example every 3 to 6 months — the Country Manager should send out an email (perhaps a type of newsletter) to all local group members in that country and tell them about success stories of various local groups.
  • The Country Manager should suggest to the Continent Manager ways to minimize the work burden on himself/herself, while maximizing the impact of his/her work — e.g., smart work processes, better document templates, better email notifications, improvements of the Local Group Management Interface, more automatization, etc…
  • A Continent's key performance indicators are
    • Activity level (benchmarked against the other countries)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)
Where can I ask questions about Local Groups?

We have made it easy for you to do this through a Discussion Forum called "IDF Community". You can ask any type of question in that forum — and get replies from either IDF Local Leaders, Country Managers, or regular members.

Don't be afraid to ask us about anything in the IDF Community Forum! We are here to help.


​What are the responsibilities of an IDF Local Leader?

As a Local Leader, you will be involved in facilitating meet-ups in your city — where designers can network and learn from one another.

Your roles are to:

  • Schedule meet-ups for your Local Group. Local Group meet-ups are free, and can be attended by both IDF members and non-members.
  • If a Local Group member decides to create a Local Group meet-up, you can provide assistance to the member so that the meet-up runs as smoothly as possible.
  • Set up and maintain a Facebook and LinkedIn group for your Local Group. This allows Local Group members to stay in touch and also facilitates the creation of meet-ups.
  • Once a month, link up with your Country Manager(s), who are your first point of contact. You can do so by simply dropping them an email with brief updates on what the Local Group has been up to.

IDF Coaching

What should I put on my public profile?

Keeping your public profile accurate and informative is essential in order for IDF Design League members to be able to make their choice. To help them make a weighted choice

  1. Understand the essential characteristics of your ideal target audience. These characteristics may include location, native language, areas of professional interest, level of expertise, current occupation, periods of availability, and career goals.
  2. Examine your public profile to make sure that it conveys sufficient information for IDF Design League members to make the right decision when they choose you as a coach. Identify and amend any important information that might be missing or misleading for them.
  3. Enter a description of yourself and remember that only the first approximately 230 characters will be shown.
  4. Make sure you have upload a photo.
How I can improve my coaching skills?

We are preparing a full-blown coaching course for IDF Design League coaches. Until our course is ready, we suggest you to

  • Read literature on coaching – see our recommended reading list;
  • Learn from other IDF coaches – e.g. through meetings or online discussions;
  • Learn from international professional communities – for example, groups on LinkedIn or Facebook
How much time I should spend with each of my clients?

By default, we grant each Design League member 2 (two) hours of coaching time per a month. We recommend breaking this overall time into smaller chunks, such as 20 or 30 minutes. Together with your coaching client, you should decide what is better – to spread these chunks evenly through the months or to cluster them at specific activity periods.

Some members of the Design League may purchase extra coaching hours or have some other special agreement (for example, within their company membership). You should be aware of such settlements and plan your work accordingly.

The coaching time does not include the time that you spend on keeping your records and the time that you spend, for example, on conducting information research that may apply to other clients. It also does not include the time that you spend on composing some e-mails, such as the welcome e-mail and the e-mails requesting generic information about the client. To make efficient use of your time, we recommend you assembling a collection of e-mail templates, which you can reuse for multiple clients.

How many trainees can I have at the same time?

You should decide for yourself, how many clients you can effectively handle now. It may depend on the multiple factors, such as

  • how much spare time you have every day?
  • how flexible is your schedule so that you can adapt to your clients need (e.g. for Skype meetings)?
  • how many career stories do you think you can remember without mixing them up?

When the number of clients approaches your limit, you can prevent new clients coming to you by switching off your visibility as an available coach on the Coaching Control Panel that is accessible from your personal profile.

How does the actual coaching take place?

You can coach your clients both synchronously and asynchronously - for example, over the private chat in your IDF Design League Control panel or over a video meeting, such as Skype. We recommend using a video meeting one or two times per month and answering questions over private chat when smaller questions arise.

How should I schedule coaching sessions?

Use Google Calendar or a similar service to schedule meetings with your clients. We recommend you to create a separate calendar dedicated to your IDF Design League coaching, so that you could put appropriate constraints on it and share it with other people at IDF. When creating each event, you might want to specify

  • WHAT you are going to discuss with your client. Time is limited, so make sure you have a clear agenda
  • WHY it is important to discuss THIS subject rather than something else
  • HOW you are going to contact (Skype, chat, phone call)

While this is not mandatory, it will help both yourself and your clients to prepare well for each session.

Make sure that your sessions do not go one immediately after another. You should have at least a 15-minutes gap between them.

How should I prepare to coaching sessions?

Devote some time every day to reviewing your upcoming coaching sessions. For each session,

  • If you don’t know your client very well yet, check again his/her profile and other available information to understand the client’s likely needs
  • Make sure you have a clear agenda and know exactly what and how you are going to discuss with the client
  • Check whether you might need any supporting materials or information
  • Make sure that those materials are available and will be easy to access and share during the session
  • Write down all recommendations you can think of for your client, such as recommended reading or materials to explore
  • Think of any questions you may want to ask your client during the session and add them to the session agenda
  • Look for any questions that you want to ask your client before the session – write those questions down and e-mail them to the client or ask them via a chat

Immediately before the beginning of each session, spend 10 minutes to review its agenda and the supporting materials that you have prepared for it.

After completion of each session, spend 5 minutes to summarize its results and make a plan a follow up.

What else should I take into consideration when conducting a coaching session?

Remember that you represent the IDF. It is important to us that you look informal, yet serious and professional. Hence, we kindly ask you to dress appropriately for your coaching sessions. You do not need to wear a suite and tie. Casual wear is fine, as long as you appear serious and professional.

Be mindful of your surroundings. People walking behind your back and background sounds are very distracting and may be interpreted by your clients in different ways. It is best to hold your video meetings from your home or a small office. Bookshelves and neutrally colored walls make the best background. Avoid directing your front camera against darkness or a bright light – and make sure your face is well lit. Please also make sure to prevent any room noise. We recommend using a headset with a directed, short-range, or otherwise noise-reducing microphone.

Best use of time

  • Start your meetings exactly as scheduled. Do not allow yourself longer than a one-minute delay.
  • Set a clear agenda for each session together with your client, keep coaching sessions short and focused.
  • Ensure a good internet connection speed. Breaking voice, stuck videos and loading pauses are very disappointing and time consuming.
  • Keep your information organized in such a way that it never gets lost, and you can quickly find and access it. We recommend using the private chat on the IDF Design League Control panel. It can act like a shared memory between you and your client.
  • Keep track of your coaching activities and work hours as explained in the answer to “How I should document my coaching work?”. You may extend or format your tracking worksheet upon your convenience, but make sure that it at least captures all the data elements present in the template.
  • Record your coaching sessions upon permission of your client. This is not necessary, of course, but later you may benefit from these recording in many ways. For recording Skype sessions, you can choose appropriate software from this list: https://support.skype.com/EN/faq/FA12395/how-can-i-record-my-skype-calls. If you want to record the session, you must always inform the person that the session will be recorded and have his/her agreement explicitly confirmed.
How will I be paid for my coaching service?

You will be paid for 2 hours of coaching (including the actual meetings, preparation and emailing with your coaching client). Your personal rate is a subject of negotiation based on your level of expertise and other factors. Payments will be made upon your billing report at the beginning of each month following the month of service.

How I should document my coaching work?

To simplify things, we suggest using the same format for both keeping record of your work and reporting it. Use a simple tabular format in Excel spreadsheet

  • Date
  • Client name
  • Start time
  • End time
  • Total time (minutes)
  • Billable time (hours)
  • Brief description of the activity or the subject(s) of discussion

While you report on your coaching work once a month, we highly recommend recording your activities every day. Usually, it takes no more than 15 minutes, but ensures that you do not forget what you did during the day. If you did not have time to record your activities at the end of the day, start the next day with it.

Should I record all of my coaching sessions?

The decision on whether to record or not each coaching session is totally up to you and your client. It is not a requirement. However, keeping and analyzing such recordings may have many benefits. For example, you can use them to improve your coaching practice, to cite in your publications, or to prepare your conference talks. In addition, you will have to have a particular amount of recorded and transcribed coaching session time if will you decide to proceed with certification as a professional coach.

Which of my time related to coaching is billable?

Your billable time is, essentially, the one that is confirmed by your coaching client. Usually, it is a time you spend directly communicating with your coaching clients – either on a video conference, or in a message chat. If your coaching includes substantial exchange of e-mails, you can also report the time that you spend on composing and reading those e-mails.

The coaching time does not include the time that you spend on keeping your records and the time that you spend, for example, on conducting information research that may apply to other clients. It also does not include the time that you spend on composing some e-mails, such as the welcome e-mail and the e-mails requesting generic information about the client. To make efficient use of your time, we recommend you assembling a collection of e-mail templates, which you can reuse for multiple clients.

When and how shall I report my work time?

You will have to report your work time at the end of each month of service. Please, submit the summary of your work in the following tabular format:

  • Starting date of the period of service – usually, the beginning of the month, unless you started later in that month
  • Ending date of the period of service – usually, the last day of the month, unless your service has ended earlier
  • Client name – exactly as specified on the client’s IDF profile
  • Spent hours – total amount of time spent on this client, including introductory interviews, planning and preparation time
  • Billable hours – net billable time spent on coaching the client
  • Comment – brief description of activities and subjects of discussion, as well as any other important information about your service to this client

Upon your convenience, you can instead attach a more detailed report that you use for daily tracking your coaching activities.

Can you recommend something to read on coaching?

While this is not an exhaustive list, you might be interested in reading the following.

  • Coaching Questions: A Coach's Guide to Powerful Asking by Tony Stoltzfus; Coach 22 Bookstore LLC (December 8, 2013)

This book is great for coaches just starting out or for those that would like an abundance of questions. The questions are organized into specific areas of interest or niches. They are very thought provoking and we recommend that you answer the questions yourself. This way you will have a sense of what your clients will experience.

  • 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People by Gillian Jones and Ro Gorell; Kogan Page, Second Edition (September 15, 2012)

This book serves as a great reference on professional coaching tools. It gives clarity on what processes to use when, how to use them and the types of questions to ask.

  • Coaching for Breakthrough Success: Proven Techniques for Making Impossible Dreams Possible by Jack Canfield and Peter Chee; McGraw-Hill Education, 1 edition (October 19, 2012)

Written by Jack Canfield, America's #1 Success Coach and Best Selling Author with 500 million copies sold of his book series Chicken Soup for the Soul. The book is divided into 3 parts. Part 1 covers the heart of coaching in 30 principles that explain the role and benefits of coaching. Part 2 explains situational coaching model (SCM) that covers 6 paradigms for success: goals, exploration, analysis, releasing, decision, and action. Part 3 offers many techniques for achieving benefits and overcoming barriers. You can use these techniques with a client or as a self-coaching tool if you need ways to build self-esteem or to get yourself motivated towards making action plans and finally achieving goals.

  • The Completely Revised Handbook of Coaching: A Developmental Approach by Pamela McLean (Author); Jossey-Bass, 2 edition (July 23, 2012)

This compendium gives a comprehensive overview of the coaching process. It acknowledges that coaching requires a methodology to allow the coach and client to stay oriented in what can be a complicated human interaction between coach and client. Pamela McLean captures the best current thinking on what makes coaching effective, how change occurs, and the necessary skillsto become a masterful coach.

  • Discussing Design: Improving Communication and Collaboration through Critique by Adam Connor and Aaron Irizarry; O'Reilly Media, 1 edition (June 17, 2015)

Since you are coaching design professionals, it is important to understand how to use critique to help them strengthen their designs, products, and services. In this practical guide, authors Adam Connor and Aaron Irizarry teach you techniques, tools, and a framework for helping designers to give and receive constructive critique. This book examines the good, the bad, and the ugly of feedback, and suggests strategies for dealing with difficult people and challenging situations.

  • Feeling Good: The New Mood Therapyby David D. Burns M.D.; Harper Reprint edition (November 20, 2012)

This book has become a classic on cognitive therapy of depressions. Even though your coaching is not supposed to be a therapy, it will give you a rock-solid approach to overcoming limiting beliefs and emotional blocks of your coaching clients.

IDF Design League

How is the Design League different from Student or Professional membership?

Like the Student and Professional memberships, a membership with the IDF Design League gives you unlimited access to IDF training courses and textbooks. The major difference is that the Design League puts your study on steroids through having a personal coach.

  • Your coach will help you set your learning objectives so that you would gain more value over a shorter period of time. Meanwhile, the value that you can get as a member of the Design League goes far beyond acquiring a new knowledge:
  • With assistance of a coach, you can boost your career by building a solid professional portfolio and reaching out to the right audience.
Why would I want to work with a coach?

An individual or team might choose to work with a coach for many reasons, including but not limited to the following:

  • Something urgent, compelling or exciting is at stake (a challenge, stretch goal or opportunity)
  • A gap exists in current knowledge, skills, confidence or resources
  • A desire to accelerate results
  • A lack of clarity with the choices that need to be made
  • Success has started to become problematic
  • Work is out of balance, creating unwanted consequences
  • Core strengths need to be identified, along with how best to leverage them


What can a coach do for me?
Coaching is a thought-provoking and creative collaboration that inspires you to maximize your professional potential. This is particularly important in today’s uncertain, complex, and highly competitive environment. The coach's responsibility is to:
  • Discover, clarify, and align with what you want to achieve
  • Encourage your self-discovery
  • Elicit your own generation of solutions and strategies
  • Hold you responsible and accountable, for both your achievements and areas requiring improvement
This process will help you dramatically improve your outlook on work and life through improving your leadership skills and unlocking your potential.


Shouldn't I be able to reach my goals on my own?

Of course, you should. No one but yourself can reach your goals. However, consider the following: While it is the athlete, not the coach, who wins the Olympics, no athlete would ever think of going to the Olympics without the support of a coach. Note that the coach does not necessarily have to be a world champion himself - they are just someone who can provide a clear and unbiased view of your potential and the opportunities to deploy it. This is a special,and entirely different, skillset.

Who are the IDF Design League coaches and how do I choose one?

All of the IDF Design League Coaches are selected experts with over 10 years of experience in the field of UX. Their job is to assist you in achieving your professional goals. You will be able to choose your coach immediately after signing up for membership in the IDF Design League.

Overall, be prepared to establish a partnership with the coach. For example, think of a strong partnership that you currently have in your work or life. Look at how you built that relationship and what is important to you about that partnership. You will want to create the same things through this coaching relationship. Here are a few other tips:
  • Study professional profiles of available IDF Design League Coaches. Check their areas of specialization, native language, time zone, and availability. Choose those who seem to fit well with your preferences and life schedule.
  • Quickly interview the coaches to determine what feels right in terms of the “chemistry”. Coaches are accustomed to being interviewed, and a short introductory conversation of this type is free of charge.
  • Look for stylistic similarities and differences between yourself and the coach, and how these might support your growth as an individual or the growth of your team, for example.
  • Discuss your goals for coaching within the context of the coach's specialism or the coach's preferred way of working with an individual or team.
It’s good to note that your shouldn’t get too stuck into attempting to choose the best coach. We have thoroughly screened and tested them all, and they all know their job very well. Moreover, if you are not satisfied with your coach’s performance – or if you want to change your coach for any other reason – you can do so without any problems or bad feelings.


How can I pay for my Design League membership?

The method for paying for the IDF Design League membership is no different from paying for Professional membership, except for that it is paid monthly rather than yearly.

How should I choose my activities in the Design League?

The IDF Design League suggests a number of typical activities that will help you organize yourself when working towards achieving your professional goals, as well as how to make best use of your Design League membership. These include taking training courses, participating in activities and discussions of the professional community, authoring professional articles or books, speaking at conferences, or playing a local leadership role. In addition to this, you can create your own custom activities according to your personal needs.

Your coach will be there to help you decide on which activities you are optimal for you. To choose your activities within the IDF Design League:

  • Open your profile by clicking the “Profile” link on the IDF navigation bar.
  • Click the “IDF Design League Control Panel” link at the top of your profile page.
  • On the IDF Design League Control Panel, scroll down to the “Choose Your Activities" section.
  • Explore available activities and courses to get an idea of what you could do. Take a note of those that might be of interest for you.
  • Talk to your coach to discuss your goals and the upcoming actions that you are plan to take in order to achieve them.
  • Open each activity that you have decided to perform, and then click “Save to my activities” button.


How will coaching occur?

Coaching at the IDF occurs online via Skype or an alternative teleconferencing tool that allows transferring voice and video. A typical session is 30-60 minutes long and is focused on a specific topic or set of topics. The coaching sessions are usually organized in advance – at least 24 hours before – to give both you and your coach enough time to prepare. Preparation is essential to ensure effective and efficient use of time. It may include defining the questions to be answered, identifying viable alternatives, and assembling supporting materials.

During each session, you and your coach will discuss the topics according to the predefined agenda, and make a plan for the next session(s).

How much coaching time will I have within my Design League membership?

Your membership in the IDF Design League gives you 120 minutes of coaching per month. This is a decent amount of time if used wisely. We recommend breaking it down into four 30-minutes sessions, one per week. We also encourage our coaches to be well prepared and super-focused during each session.

Can I get additional coaching time?

If you need it, you can request additional coaching time on top of what you have within your IDF Design League membership. However, this shall be discussed on an individual basis. Please write us an e-mail explaining your personal needs, and we will get back to you with viable options.

What should I talk about with my coach?

During the initial discussions with your coach, you should briefly outline your experience and current situation, and explain both your career and life goals. Your subsequent coaching sessions will then focus on defining a path to achieving them. Further meetings should be dedicated to reviewing your progress and making corrections as necessary. Specific topics may include:

  • Training courses and self-study materials that you might benefit from
  • Certification targets and requirements
  • Preparation of articles and conference talks
  • Project and professional activities personally recommended for you
  • Targeting specific job positions or employers and meeting corresponding requirements
  • Positioning and pitching yourself as a professional within the industry


What should I do if I have any concerns with the quality of coaching?

If you are not satisfied with your coach partnership, you can easily switch to another coach. To do this, simply navigate to your IDF Design League Control panel, scroll down to available coaches and choose the one you like to choose as your new coach.
You do not have to explain the rationale for your decision.

However, we are continuously working on improving our service, and we would greatly appreciate any feedback you may have. In addition, if you have already spent some hours with your previous coach, we may get back to you for understanding whether the previous coach should bill for that time.

How many times can I change my coach during a single month?

Technically, we do not limit the number of times you can change your coach. However, if you want to change to a second coach within a single month, we highly recommend contacting us before doing so. This may mean that you are having difficulty selecting a coach that meets your specific needs. In this case, you might benefit from our advice.

How can I cancel my Design League membership?

At any given time, you can downgrade your IDF Design League membership to a professional membership via the Billings tab in your personal profile, or simply cancel your account altogether.

Can I join the IDF Design League to get assistance with a short-term, special project?

Of course you can. You should not expect, however, that the Design League will magically do the project for you. You still will be fully accountable and responsible for it. What you can expect though is that your coach will help you streamline completion of the project by shifting or expanding your perspective, boosting your creativity, getting you unstuck with decision making, or suggesting alternative approaches.

You can also initiate discussion of your project in the IDF forums and get the advice of other members of the IDF Design League.

Local Groups - QA's for Managers

What are the responsibilities of being an IDF Country Manager?

Background on the IDF Local Groups Initiative

The IDF Local Group Initiative is run in line with the IDF Mission Statement — with the goal of educating, stimulating and inspiring the global design community. The goal is to create vibrant local groups all over the world where people frequently meet up and have quality interactions — where they meet their future colleague, boss or employee. These are Local Groups are where people smile, laugh, learn, and advance their careers. It's a global movement to advocate great design and what great design can do for humankind — nothing less.

The IDF Local Group Continent and Country Managers play a vital role in ensuring the growth of the IDF Local Group Initiative.

The Benefits of being an IDF Continent and Country Manager

  1. Name and picture on the IDF About Page — along with design superstars.
  2. Name and picture on all Local Group pages of the given continent/country.
  3. An exceptional network among the world's leading designers — both locally in your area and globally.

What are the responsibilities of an IDF Country Manager?

The estimated work burden of an IDF Country Manager is 1-2 effective hours per week.

  • A Country Manager must continually make sure that each Local Leader in his/her country is doing their best to keep the activity level of each Local Group as high as possible. In the event that a Local Group’s activity level is dropping, the Country Manager should make sure that the given Local Leader is doing a reasonable effort to restore a high activity level. If not, the Country Manager should help the current Local Leader select a co-Local Leader — or replace the current Local Leader.
  • A Country Manager should support Local Leaders by answering their questions, concerns and doubts. The Country Manager also should collate and filter this feedback and report this to the Continent Manager. Together, we should continually make sure that all IDF systems and documentation are so well-designed that each Local Leader can operate 99% independently and with minimum work burden/maximum impact.
  • At certain intervals — for example every 3 to 6 months — the Country Manager should send out an email (perhaps a type of newsletter) to all local group members in that country and tell them about success stories of various local groups.
  • The Country Manager should suggest to the Continent Manager ways to minimize the work burden on himself/herself, while maximizing the impact of his/her work — e.g., smart work processes, better document templates, better email notifications, improvements of the Local Group Management Interface, more automatization, etc…
  • A Continent's key performance indicators are
    • Activity level (benchmarked against the other countries)
    • Member satisfaction with events and online interaction with other local group members (this measure is yet to be defined)

Company Membership Administration

What happens when I remove a member from a Company Account?

If you are an Administrator of a Company Membership, you can remove members from that account. For example, if a colleague leaves your company/institution, you can remove that member from your account so that you no longer have to pay for that person's IDF membership.

When you remove a member, he/she will receive a very polite email from our member support staff saying that his/her account has now been detached from your company account. In the email, we will also explain that the member will now continue as an individual member of the IDF. This means that the given member will be able to continue his/her membership of the IDF uninterrupted—if he/she wishes. At this point, the member can also choose not to renew his/her individual membership and thus leave the IDF altogether.

In any case, the transition of members happens smoothly and politely.


What happens when I promote a member to Company Administrator?

If you are an Administrator of a Company Membership, you can promote (or demote, add or remove) other members of the account. Regular members of a Company Account cannot perform these tasks.

Thus, if you want to share the responsibility of adding and removing colleagues to and from your Company Membership, then you can simply promote another member of your Company Account to Administrator. As an Administrator, that member will be able to perform the same administrative tasks as you—for example, promote, demote, add or remove other members of the Company Membership.

What happens when I demote an Administrator to Regular Member?

If you are an Administrator of a Company Membership, you can demote other members of the account. Regular members of a Company Membership cannot perform this task.

Should one of the Administrators of your Company Membership no longer be allowed to perform these administrative tasks, you can press the "Demote member" button, which will demote the member so that he/she will now be a regular member of your Company Membership. That member will no longer be able to perform administrative tasks.

We will send a polite email to inform the person about the change of status.

Can a Company Membership Administrator check employee compliance—i.e., can he/she see how active other company members are?

The company profile page provides the administrator with an overview of their team's progress, including:

  • total number of seats filled
  • total accumulated learning hours
  • total course enrollments and completions
  • total of how many members have enrolled in local groups

Additionally, the company leaderboard section shows the ranking within a company on:

  • total learning hours
  • total course points
  • total course completions

For a more advanced view of your team's progress, a detailed dashboard allows administrators to see per-member learning hours on a weekly basis and in total. The advanced dashboard also details

  • course enrollments
  • course completions

If you are an administrator of a Company Membership, you can additionally check the compliance of employees and their activity level in the following ways:

1. Course Certificates

  • We list the course certificates of each employee on his/her public profile page for each course that person has completed. If an employee has started a course—but not finished it yet—it will be listed under the heading "Courses this member is taking".
  • If an employee has finished a course and achieved a particularly good result, the course certificate will include a distinction—e.g. "Top 10% course taker."

In other words, if you are an administrator of a Company Membership you cannot read the individual course answers of your employees or see their day-to-day progress in a given course, but you can see the result of their activities, i.e. course certificates (which will have distinctions if the employee is particularly good).

2. Distinctions

When employees are particularly active on the IDF platform, they will earn distinctions which are also listed on their public profile page. For example, if employees are particularly active in seeking advice from other members, they will earn a "Top discussion contributor" to acknowledge their thirst for learning.

Conclusion

These features make it possible for administrators of a Company Membership to see:

  • how many courses an employee is taking
  • how many hours an employee has spent learning
  • how many courses an employee has finished
  • which courses an employee is taking
  • if an employee has finished a course in the top of his/her class (i.e. a distinction on the course certificate)
  • if an employee has earned other distinctions, e.g., when being extra inquisitive in the discussions on the IDF platform
Can I rotate users in my company membership, for example, allowing them to use the IDF account for 3 months at a time?

Because every user has an individual profile with his/her own progress, you are not able to rotate users as you would lose all progress and completed courses for those users. Each membership is per person per year. You can always remove a user from a company account, as well as add new members throughout the membership period.

Refer a friend

Is there a limit to the number of months of free membership I can earn?

No, there's no limit! Feel free to invite as many friends/colleagues/acquaintances as you’d like via our Refer-a-friend scheme.

What if my friend who signed up cancels his/her membership?

If your friend cancels his/her membership within 30 days of signing up, your free months of membership will be forfeited. However, if your friend cancels his/her membership after 30 days since signing up, you'll get to keep your free months!

Educational Partner

Is there a limit to the referral commission I can earn?

No, there's no limit!

What if someone who signed up cancels their membership?

If someone cancels their membership within 30 days of signing up, your referral commission will be forfeited. However, if the person cancels their membership after 30 days since signing up, you'll get to keep your referral commission!

Add Banner to Wordpress Sites

I would like to add my invite link to the sidebar of my Wordpress website.
  1. Upload the image to your Wordpress media library.

    Upload your image by going to “Media > Add New” in your Wordpress admin site.
    After uploading your image, copy the URL to the image by going to your media library and clicking on the photo.
  2. Add an image widget to your sidebar.

    To add an image to your sidebar, go to “Appearance > Widgets” in your Wordpress admin site.
    Select the Image widget, and add it to your sidebar by clicking “Add Widget”.
  3. Customize your image widget.

    Customise your image by filling in the respective fields. We recommend the following settings, but feel free to change these and experiment!
    If you’re using any of the IDF logo designs:
    Widget title: “Get one month of membership for free!”
    Image URL: Insert the URL of your image here (see step 1 for more info).
    Caption: “I am a member of the Interaction Design Foundation – get three free months of membership if you sign up via this image!”
    Image alignment: Center
    Link URL: Insert your invite link here.

    If you’re using any of the graphical banner designs:
    Widget title: “Get three free months of membership!”
    Image URL: Insert the URL of your image here (see step 1 for more info).
    Image alignment: Center
    Link URL: Insert your invite link here.
  4. Start getting free months of membership!

    You’re done! For every one of your readers who sign up, you’ll get one month of free membership!
I would like to add my invite link to a post or page in my Wordpress website.
  1. Add the image to your Wordpress post or page.

    Click the “Add Media” button to insert your image.
  2. Add your personal link to the image.

    With the image selected, click the “Insert/edit link” button.
  3. Enter your invite link to the URL field.
    If you’re using any of the IDF logo designs, do add some text beneath the image, such as:
    “I am a member of the Interaction Design Foundation – get three free months of membership if you sign up via this link!” You can add your invite link to the words “this link” using the same method as above.
  4. Publish your post / page

    Once you’re done with writing your post or page, publish it!
  5. Start getting free months of membership!

    You’re done! For every one of your readers who sign up, you’ll get one month of free membership!

Group Discussions in a lesson

How do I take a screenshot — for easy uploading to a discussion?

Take a Screenshot — with a PC

  • Use the PRT SCR or PRT SC button to capture the screenshot.
  • Open Paint (or in early versions of Windows MS Paint).
  • Click CTRL + V to paste the screenshot into Paint.
  • Save the screenshot in Paint.

Note: You can use any art package on your PC instead of Paint if you wish. We have chosen Paint because it comes as a standard part of the operating system.

Take a Screenshot — with a Mac

  • Press Command + Shift + 3 to take a screenshot.
  • The screenshot is saved on the desktop as a .PNG file.

Use the Snipping Tool — on a PC

  • Search for ‘Snipping Tool’ inside your computer.
  • Press ‘New’ (see screenshot below).
  • Your screen will freeze and you’ll be able to select the area that you want to create an image from.
  • Once you've selected the image, select File > Save As to save what you’ve captured as an image.

How do I upload a screenshot to a discussion in 5 seconds?
  1. Click the Insert Image button on the header row of the discussion comment box.
  2. Either drag the file to the Insert Image box or click "Choose File" and select the file from your local drive.

IDF Email Alias

What is an IDF email alias?

An IDF email alias is an email forwarding service provided by us which allows you to receive emails at yourname@interaction-design.org. This allows you to use a professional email on your LinkedIn, résumé/CV or email signatures.

Whenever someone sends an email to yourname@interaction-design.org, we will forward that email to the email address you used to sign up with us. Hence, you will be able to receive emails at yourname@interaction-design.org, but will not be able to send emails from the IDF email alias.

Payment

Which Credit or Debit card can I use to pay?

We accept Visa, MasterCard and American Express cards — both debit cards and credit cards. In addition, you should be able to use your debit and credit card to pay the membership fee using PayPal checkout (even without having a PayPal account).

Is your card getting declined?

Possible reasons

  1. IDF is registered in Denmark and that could make the transaction appear as an "overseas charge". That could cause your bank's security system to block the transaction.
  2. Your account is lacking sufficient funds.
  3. There is a temporary technical problem between your bank and the payment gateway.

Possible ways of fixing it

  1. Try with another credit card
  2. Simply go through the process again but choose PayPal as the payment method. You do NOT have to have or create a Paypal account — you can simply let Paypal process your credit card and that will likely solve the problem.
  3. Call your bank to hear if the "overseas charge" has triggered a security system and blocked the transaction.

Go ahead and try again:

Join us

Can you send me an invoice and may I pay by wire transfer?

Please contact our member support at hello@interaction-design.org and they will provide all the information you need to do a wire transfer to our account in Denmark.

My card was declined. What do I do?

At the IDF, we never decline your card. It's always your bank.

Possible reasons for getting declined:

  1. We're registered in Denmark. Your bank might have blocked your transaction as an overseas charge.
  2. Temporary technical problem between your bank and the payment gateway.

How to fix the problem:

  1. Check your credit/debit card information is correctly entered, and try again with the same card.
  2. Try again with another credit/debit card, or use your credit card through PayPal instead.
  3. Call your bank to find out the reason for the decline.