Shadowing User Experience (UX) topic overview/definition
Shadowing: Concept Definition
User shadowing is a long-established research technique which has only recently come into the limelight and regular use within UX research environments. It is the process by which an observer shadows a research participant for a fixed period of time to better understand how the product or service is used in a natural environment. More recently, it has also begun to be adopted within businesses where internal services are being more closely examined for efficiency and fitness of purpose.
For your convenience, we’ve collected all UX literature that deals with Shadowing. Here’s the full list:
Shadowing in User Research - Do You See What They See?
The idea of shadowing someone to see what they are doing is not new. It is a technique that is widely implemented in user research. The idea is simple; the researcher accompanies the user and observes how they use the product or service within their natural environment.Shadowing also takes place in other fields of business and in particular inte...