User Shadowing User Experience (UX) topic overview/definition

What is User Shadowing?

User shadowing is a long-established research technique which has only recently come into the limelight and regular use within UX research environments. It is the process by which an observer shadows a research participant for a fixed period of time to better understand how the product or service is used in a natural environment. More recently, it has also begun to be adopted within businesses where internal services are being more closely examined for efficiency and fitness of purpose.