User Shadowing User Experience (UX) topic overview/definition
Literature on User Shadowing
Shadowing in User Research - Do You See What They See?
The idea of shadowing someone to see what they are doing is not new. It is a technique that is widely implemented in user research. The idea is simple; the researcher accompanies the user and observes how they use the product or service within their natural environment.Shadowing also takes place in other fields of business and in particular inte...
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