Literature on User Shadowing
Shadowing in User Research - Do You See What They See?
The idea of shadowing someone to see what they are doing is not new. It is a technique that is widely implemented in user research. The idea is simple; the researcher accompanies the user and observes how they use the product or service within their natural environment. Shadowing also takes place in other fields of business and in particular in...
- 204 shares
- 3 days ago