Shadowing in User Research - Do You See What They See?
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- 1 year ago
User shadowing is a long-established research technique which has only recently come into the limelight and regular use within UX research environments. It is the process by which an observer shadows a research participant for a fixed period of time to better understand how the product or service is used in a natural environment. More recently, it has also begun to be adopted within businesses where internal services are being more closely examined for efficiency and fitness of purpose.
Here’s the entire UX literature on User Shadowing by the Interaction Design Foundation, collated in one place:
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