The World’s Leading Online Design School

Frequently Asked Questions

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Can I pay the membership fee monthly?
That depends on the membership type. 

You cannot pay for the Professional Membership or the Student Membership in monthly installments, as much as we’d like to help you. Please bear in mind that just one of our courses would cost you over 1,000 USD if you were to buy it online elsewhere. So, right there, you are literally saving thousands and thousands of dollars. 

You can, however, pay for IxDF Design League membership in monthly installments. The reason for this is that the Design League membership is more costly than the Professional and Student membership. 

That's also the reason we list all our membership fees in monthly rates: So that you can compare the cost between membership types – even though two of the membership types are paid yearly.
Do you offer a trial membership?
We don't offer trial memberships, but we do have a 14-day money-back guarantee. This way you can explore our entire platform for the first two weeks. If during this time you change your mind, you can cancel your membership and get refunded — no strings attached. 
I missed the enrollment, and now the course is closed. What can I do?

Don't worry if you missed the course. We will re-run it shortly. One of the reasons we continually open and close courses is in order to control the classroom size.

Networking is a large part of our value proposition, so we want just the right number of people inside the courses. That is also why we display the "XX % percent booked" on our course icons.

Do I have to be online at an exact time to study?

No. You can set your own study schedule. There are no "live sessions" since we have members from all timezones around the world. We are a truly global community.

Thus, once you are enrolled, you can take all the time to complete a given course. Every "classroom" in each course will never close, so you’ll have permanent access to your classmates and your course material (as well as your own answers).

What is the difference between a Professional and a Student membership?
The Professional membership doesn't have requirements, and any person interested in becoming a member can purchase it. The Student membership is available for only full-time students at a school, college, or university.

As a student member, you'll receive the very same benefits as you would with a Professional membership - except for 2 things:
  • You will appear as a "student" to the other members. If you want to use your membership to network and get a job, we suggest you go for the Professional membership.
  • You can take a maximum of two courses at the same time. You can still take all courses you want during your membership period, with no extra charges – as long as you finish or drop them so that you don’t have more than three courses going on at the same time.
Can I take all of your courses at no extra costs?

Yes! Once you have paid for your membership, you can take as many courses as you would like with no additional cost. No hidden fees—just pure learning and networking.

We’re a community and not a money machine. And, yeah, we hate hidden fees just as much as you do!

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Will I receive a Course Certificate?

Yes. You will get a digital industry-recognized course certificate every time you complete a course. Certificates never expire and can be saved as a .jpg file, so it's easy to be shared. Also, there is no limit to how many certificates you can earn during your membership.

You can see an example of a Course Certificate at the bottom of the Course Catalogue.

Can I take more than one course at a time?
With a Professional membership you can take as many courses as you would like, with no further charges. For example, if there are 30 active courses, you can enroll in all 30 courses at the same time and move from one to another as you prefer.

With a Student membership, you can take a maximum of two courses at the same time. You can still take as many courses as you would like – free of extra charges – just as long as you finish or drop them so that you don’t have more than two ongoing courses.  

Which Credit or Debit card can I use to pay my membership?
We accept Visa, MasterCard and American Express cards — both debit cards and credit cards. Depending on which country you live, you should be able to use your debit or credit card using PayPal checkout (even without having a PayPal account). 

Is your card getting declined?

Possible reasons
  1. The IxDF is registered in Denmark, and that could make the transaction appear as an "overseas charge". This could cause your bank's security system to block the transaction.
  2. Your account is lacking sufficient funds.
  3. There is a temporary technical problem between your bank and the payment gateway.
Possible ways of fixing it
  1. Try using another credit card
  2. Simply go through the process again but choose PayPal as the payment method. You do NOT have to have or create a Paypal account — you can simply let Paypal process your credit card and that will likely solve the problem.
  3. Call your bank to check if the "overseas charge" has triggered the security system and blocked the transaction. You can request the bank to approve the transaction before making another attempt.
Go ahead and try again:

Can you send me an invoice and may I pay by wire transfer?

Yes! Please contact our member support at hello@interaction-design.org and they will provide all the information you need to do a wire transfer to our account in Denmark.

My company wants to buy me a membership; should I choose a company membership?

If you want to take courses just for yourself, then you’ll need an individual/professional membership, not a company membership. Company memberships are only for groups of people within the same company.

Are your courses only offered online?
Yes, our course material is 100% online and self-paced. However, there are many ways in which the IxDF's UX design training can be applied on-ground too. For example, we offer group exercises inside each of our courses to learn from and with your peers. 

Besides, through our discussion forums, members can connect with a global community of design practitioners who will help you understand our content and tackle your own business problems. You will also be invited to join regular local meet-ups in more than 450 cities, and you can choose to host one too! 
Do you provide mostly beginners' or more advanced courses?
We provide courses for all levels of mastery and across the full spectrum. If you’re new to design, you can start from our beginner courses and progress all the way up to our advanced ones. If you’re an established designer, on the other hand, you will find some of our lower-level courses provide a good refresher—and the advanced ones, a bit of a challenge. 
Who are the intended users for your courses?
Our courses are designed with many different users in mind—from a UX Designer who is starting in their first job to a more senior designer who wants to specialize in a specific path. Additionally, design education can be applied and become beneficial to all roles within a company, so our courses offer value for practically anyone—from a Sales Rep to a Marketing Manager.
How long does it take to complete a course?

You will need approximately 5-8 hours to complete one lesson. Each course has between 3 and 16 lessons.

Once enrolled in a course, you will gain access to a new lesson each week, which you are free to complete without any deadlines and no end date, either.

How will I connect with other members?
You can find thousands of helpful designers in our global community. Get valuable input from other designers in our forums, or head to an IxDF meet-up to have an in-depth conversation with designers nearby. With our Local Groups in every city, you and your team can connect with UX professionals near you and gain fresh perspectives on your problems.
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Rikke Friis Dam
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