Frequently Asked Questions
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Can I pay the membership fee monthly?
Do you offer a trial membership?
I missed the enrollment, and now the course is closed. What can I do?
Don't worry if you missed the course. We will re-run it shortly. One of the reasons we continually open and close courses is in order to control the classroom size.
Networking is a large part of our value proposition, so we want just the right number of people inside the courses. That is also why we display the "XX % percent booked" on our course icons.
Do I have to be online at an exact time to study?
No. You can set your own study schedule. There are no "live sessions" since we have members from all timezones around the world. We are a truly global community.
Thus, once you are enrolled, you can take all the time to complete a given course. Every "classroom" in each course will never close, so you’ll have permanent access to your classmates and your course material (as well as your own answers).
What is the difference between a Professional and a Student membership?
The Professional membership doesn't have requirements, and any person interested in becoming a member can purchase it. The Student membership is available for only full-time students at a school, college, or university.
As a student member, you'll receive the very same benefits as you would with a Professional membership - except for 2 things:You will appear as a "student" to the other members. If you want to use your membership to network and get a job, we suggest you go for the Professional membership. You can take a maximum of two courses at the same time. You can still take all courses you want during your membership period, with no extra charges – as long as you finish or drop them so that you don’t have more than two courses going on at the same time.
Can I take all of your courses at no extra costs?
Yes! Once you have paid for your membership, you can take as many courses as you would like with no additional cost. No hidden fees—just pure learning and networking.
We’re a community and not a money machine. And, yeah, we hate hidden fees just as much as you do!
Will I receive a Course Certificate?
Yes. You will get a digital industry-recognized course certificate every time you complete a course. Certificates never expire and can be saved as a .jpg file, so it's easy to be shared. Also, there is no limit to how many certificates you can earn during your membership.
You can see an example of a Course Certificate at the bottom of the Course Catalogue.
Can I take more than one course at a time?
With a Student membership, you can take a maximum of two courses at the same time. You can still take as many courses as you would like – free of extra charges – just as long as you finish or drop them so that you don’t have more than two ongoing courses.
Which Credit or Debit card can I use to pay my membership?
We accept Visa, MasterCard and American Express cards — both debit cards and credit cards. Depending on which country you live, you should be able to use your debit or credit card using PayPal checkout (even without having a PayPal account).
Is your card getting declined?
The IxDF is registered in Denmark, and that could make the transaction appear as an "overseas charge". This could cause your bank's security system to block the transaction.
Your account is lacking sufficient funds.
There is a temporary technical problem between your bank and the payment gateway.
Possible ways of fixing it
Try using another credit card.
Simply go through the process again but choose PayPal as the payment method. You do NOT have to have or create a Paypal account — you can simply let Paypal process your credit card and that will likely solve the problem.
Call your bank to check if the "overseas charge" has triggered the security system and blocked the transaction. You can request the bank to approve the transaction before making another attempt.
Go ahead and try again:
Can you send me an invoice and may I pay by wire transfer?
Yes! Please contact our member support at firstname.lastname@example.org and they will provide all the information you need to do a wire transfer to our account in Denmark.
My company wants to buy me a membership; should I choose a company membership?
If you want to take courses just for yourself, then you’ll need an individual/professional membership, not a company membership. Company memberships are only for groups of people within the same company.
Are your courses only offered online?
Do you provide mostly beginners' or more advanced courses?
Who are the intended users for your courses?
How long does it take to complete a course?
You will need approximately 5-8 hours to complete one lesson. Each course has between 3 and 16 lessons.
Once enrolled in a course, you will gain access to a new lesson each week, which you are free to complete without any deadlines and no end date, either.
How will I connect with other members?
Do IxDF Members get any special discounts?
Absolutely! Among many other perks of being part of our community, IxDF members also get to avail a whopping 90% discount on our monthly Master Classes hosted by UX experts. Aspiring designers use these wonderful resources to stay current in the UX industry. Check out our upcoming and on-demand masterclasses here: https://www.interaction-design.org/master-classes
Furthermore, we’ve partnered with the popular UI/UX design tools to give our Members exclusive discounts and you can learn more about it here: https://www.interaction-design.org/product-partners
I have deleted/cancelled my membership by mistake. What do I do?
Don't worry, we're always happy to help! If you deleted your IxDF membership by mistake and would like to reactivate your account, please send a quick email to email@example.com and our Support Team will do their best to sort this out for you.
Do you have any discounts/offers/promotions for new members?
Many exciting things are coming at the IxDF and this is the perfect time to join our ever-growing UX community. We continuously expanding our course catalog and library of UX resources to support our learners. We also run special promotions/campaigns throughout the year, so keep an eye on our social media channels or send an email to our support team at firstname.lastname@example.org to see if there are any special deals/discounts offered at the moment of your visit.