Chief executive officersMads Soegaard and Rikke Friis Dam
Can I pay the membership fee monthly?
That depends on the membership type.
You cannot pay for the Professional Membership or the Student Membership in monthly installments, as much as we’d like to help you. Please bear in mind that just one of our courses would cost you over 1,000 USD if you were to buy it online elsewhere. So, right there, you are literally saving thousands and thousands of dollars.
You can, however, pay for IDF Design League membership in monthly instalments. The reason for this is that this membership is more costly than the Professional and Student membership.
That's also the reason we list all our membership fees in monthly rates: So that you can compare the cost between membership types – even though two of the membership types are paid yearly.
Do you offer a trial membership?
We don't offer trial memberships, but we do have a 30-day money-back guarantee. Please bear in mind that just one of our courses would cost you over 1,000 USD if you were to buy it online elsewhere. So, right there, you are literally saving thousands and thousands of dollars.
Another reason we don't have trial memberships is that it attracts too many people who are just "looking around". Our community is very much about helping each other and connecting professionally so it would simply create too much "noise" to have people come and go.
I missed the enrollment date, and now the course is closed. Will I have any opportunity to take the course in the future?
Don't worry if you missed the course. We will re-run it shortly. One of the reasons we continually open and close courses is in order to control the classroom size.
Networking is a large part of our value proposition, so we want just the right number of people inside the courses. That is also why we display the "XX % percent booked" on our course icons.
We’ll therefore re-schedule the course and make it available for sign-up on https://www.interaction-design.org/courses in about a week (or perhaps a little bit longer). The actual start date of the course will be a few weeks after sign-ups begin, too. We’ve found that this is the best way to maximize flexibility and convenience for everyone, especially you as you put your own course program together.
Do I have to be online at an exact time to study?
No. You can set your own study schedule. There are no "live sessions" or "webinars" since our members are from all timezones around the world. We are a truly global community – with members in every single corner of the world.
Thus, once you are enrolled, you can take all the time you want to complete a given course. Every "classroom" in each course will never close, so you’ll have permanent access to your classmates and your course material (as well as your own answers).
What is the difference between a Professional and a Student membership?
To qualify for IDF Student membership, you need to be a full-time student at a school, college or university. As a student member, you'll receive the very same benefits as you would with a Professional membership - except for 2 things:
You will appear as a "student" to the other IDF members. In other words, if you want to use your membership to network and get a job, then you should probably go for the Professional membership.
You can take a maximum of three coursesat any given timewith Student membership. You can still take all the courses you want during your membership period, with no extra charges – just as long as you finish them (or drop them) so that you don’t have more than three courses going on at the same time.
Can I take all of your courses at no extra costs?
That's correct. Once you have paid for your membership, you can take as many of our instructor-led courses as you would like. And this is at no additional cost. No hidden fees—just pure learning and networking.
We’re a community and not a money machine. And, yeah, we hate hidden fees just as much as you do!
Yes. Every time you complete a course you get an industry-recognized Course Certificate. There is no limit to how many Course Certificates you can earn during your membership. You will also receive a 3-step guide on how to include your Course Certificate on LinkedIn and in your résumé/CV.
Yes, you can take all the courses you would like. For example, if there are 30 active courses, you can enroll into all 30 course at the same time and move from one to the other as you please.
There are no further charges after you paid for your membership.
Please note: If you have a student membership, you can take a maximum of three courses at the same time. As a student, you can thus still take all the courses you would like – free of extra charges – just as long as you finish them (or drop them) so that you don’t have more than three ongoing courses at the same time.
We accept Visa, MasterCard and American Express cards — bothdebit cards and credit cards.
In addition, you should be able to use your debit and credit card to pay the membership fee using PayPal checkout (even without having a PayPal account).
Is your card getting declined?
IDF is registered in Denmark and that could make the transaction appear as an "overseas charge". That could cause your bank's security system to block the transaction.
Your account is
lacking sufficient funds.
There is a temporary technical problem between your bank and the payment gateway.
Possible ways of fixing it
Try with another credit card
Simply go through the process again but choose PayPal as the payment method. You do NOT
have to have or create a Paypal account — you can simply let Paypal
process your credit card and that will likely solve the problem.
Call your bank to hear if the "overseas charge" has triggered a security system and blocked the transaction.
Can you send me an invoice and may I pay by wire transfer?
Please contact our member support at firstname.lastname@example.org and they will provide all the information you need to do a wire transfer to our account in Denmark.
My company wants to buy me a membership; should I choose a company membership?
If you want to take courses just for yourself, then you’ll need an individual/professional membership, not a company membership. Company memberships are only for groups of people within the same company.
Are your courses only offered online?
While the course material is 100% online and self-paced,
there are many ways in which IDF's UX design training can be applied on-ground
too. For example, we offer group exercises inside each of our courses where you
can learn from, and with, your peers.
Furthermore, through our bustling
discussion forums, members can connect with a global community of design
practitioners who will help you understand content as well as help tackle your
own business problems. You will also be invited to join regular local meet-ups
in more than 450 cities, and you can choose to host one too!
Do you provide mostly beginners' or more advanced courses?
We provide courses for all levels of mastery and accross the full spectrum. If you’re new to design, you can start from our beginner courses and progress all the way up to our advanced ones. If you’re an established designer, on the other hand, you will find some of our lower-level courses provide a good refresher—and the advanced ones, a bit of a challenge.
Who are the intended users for your courses?
Our courses are designed with many different users in mind—from a UX Designer who is starting out in his/her first job, to a more senior designer who wants to specialize. There are plenty of offers to choose from in a wide array of areas. Additionally, our courses offer something for practically anyone—from a Sales Rep, to a Marketing Manager. Design education can be applied and become beneficial to all roles within a company.
How much time is needed to complete a course?
Once enrolled in a course, you will gain access to a new lesson each week, which you are free to complete without any deadlines and no end date, either.
Your courses are online, so how will I connect with members?
At the IDF, you can find thousands of helpful designers in our global community. Discuss your problems in our forums to get valuable input from other designers, or head to an IDF meet-up to have an in-depth conversation with designers nearby. With IDF Local Groups in every city, you and your team can connect with UX professionals near you and gain fresh perspectives on your problems.