Service Blueprints

Your constantly-updated definition of Service Blueprints and collection of topical content and literature

What are Service Blueprints?

If you're getting involved in service design as a UX designer then you'll want to be able to develop service blueprints. These are simple clear diagrammatic representations of the service as a whole. They allow the designer to simplify processes as well as communicate them clearly to other interested parties such as stakeholders and customers. With a growing cross-over between products and services – this is a really valuable technique to have in your toolkit.

Literature on Service Blueprints

Here’s the entire UX literature on Service Blueprints by the Interaction Design Foundation, collated in one place:

All Literature

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