What are Service Blueprints?
If you're getting involved in service design as a UX designer then you'll want to be able to develop service blueprints. These are simple clear diagrammatic representations of the service as a whole. They allow the designer to simplify processes as well as communicate them clearly to other interested parties such as stakeholders and customers. With a growing cross-over between products and services – this is a really valuable technique to have in your toolkit.