Service Blueprint User Experience (UX) topic overview/definition
Service Blueprint: Concept Definition
If you're getting involved in service design as a UX designer then you'll want to be able to develop service blueprints. These are simple clear diagrammatic representations of the service as a whole. They allow the designer to simplify processes as well as communicate them clearly to other interested parties such as stakeholders and customers. With a growing cross-over between products and services – this is a really valuable technique to have in your toolkit.
For your convenience, we’ve collected all UX literature that deals with Service Blueprint. Here’s the full list:
Service Blueprints - Communicating the Design of Services
Service blueprints were first described by Lynn Shostack, a banking executive, back in 1982 in the Harvard Business Review. They’ve become popularized over the last few years as service design has grown as a profession. In addition to being useful in service design they are often used by operational management to gauge the efficiency of work wit...
Service Design - Design is Not Just for Products
Service design is concerned with the design of services and making them better suit the needs of the service’s users and customers. It examines all activities, infrastructure, communication, people, and material components involved in the service to improve both quality of service and interactions between the provider of the service and its cust...