Live and On-Demand Webinars by Design Leaders

Learn from Global Design Leaders

Get advice and insights from design masters through our webinar series.

How to Use User Research to Design the Best Products and Services

Susan Weinschenk, Chief Behavioral Scientist and CEO, The Team W, Inc.

Guthrie Weinschenk, COO, The Team W, Inc.

User research has become exceedingly popular over recent years. Companies big and small, established and start-up, are now conducting their own user research. But why is this happening now and how does research improve products and services?

In this Master Class, experts in behaviorial science, Susan and Guthrie Weinschenk, will demonstrate how user research can be used to create the best products and services.

You’ll learn:

The myths and realities about user research.
The different types of user research and when to use each.
How to leverage user research to improve the design of products and services.
Who should be doing user research.
What organizations need user research the most.

This Master Class is for anyone who is interested in user research and want to enhance their research skills.

Even if you can't attend the webinar live, register to get access to a recording that you can watch anytime afterwards!

Learn more

Webinar starts in

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Tue, July 12, 2022

04:00 PM (UTC +00:00)

User Journey Mapping for Better UX

Kelly Jura, Vice-President, Brand & User Experience UX at Screencast-O-Matic | ScreenPal

Uncover actionable insights using an empathetic mindset and a user journey mapping framework. Iterate and optimize user experience by highlighting key touchpoints and uncovering product or communication gaps.

In this Master Class, Kelly Jura, renaissance woman and UX design pioneer, will illustrate why user journey mapping can be one of the best exercises you’ll ever conduct.

You’ll learn:

What a user journey map is.
Why user journey mapping is critical for the user experience.
Why user journey mapping is important for your team to help uncover strategic oversights, gaps, and opportunities.
Who should be involved in the discussion.
How you can gain perspective from other business teams and set aside assumptions.
How often should you employ the user journey mapping exercise.
Why journey mapping only works if everyone is committed to collaboration.
How to validate member journey maps.

This Master Class is for anyone who is interested in better understanding how to visually represent the way users experience products or services and improve the experience for end users.

Even if you can't attend the webinar live, register to get access to a recording that you can watch anytime afterwards.

Learn more

Webinar starts in

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Wed, November 30, 2022

04:00 PM (UTC +00:00)

Get A Certificate of Participation

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You’ll get a certificate after every Master Class Webinar you attend. Use your Master Class Certificate to showcase that you got advice and insights from design masters through our webinar series.

Prove to managers and clients that you're committed to continuously upskilling yourself.

On-Demand Master Classes

Watch our Master Class webinar series on demand.

Learn how to confidently use color to create successful designs with Arielle and Joann Eckstut. By Joann Eckstut, Color Consultant and Founder - The Roomworks By Arielle Eckstut, Author and Co-Founder of The Book Doctors and LittleMissMatched

Learn how typography can improve your work as a UX or UI designer with Ellen Lupton. By Ellen Lupton, Writer, Designer, Curator and Educator

Learn how to improve your UX content with Torrey Podmajersky By Torrey Podmajersky, Author, Speaker and UX Writer at Google

Learn how to connect with your audience through storytelling with Ellen Lupton. By Ellen Lupton, Writer, Designer, Curator and Educator

Learn how to innovate within the constraints in your enterprise with Laura Klein. By Laura Klein, Principal - Users Know and Senior Design Educator - IxDF

Learn how to shift from a project mindset to a continuous mindset with Teresa Torres. By Teresa Torres, Author and Product Discovery Coach

Learn how to improve the UX and success of your forms with Zoltan Kollin. By Zoltan Kollin, Design Principal at IBM

Learn how to facilitate or improve Agile processes with Laura Klein. By Laura Klein, Principal - Users Know and Senior Design Educator - IxDF

Learn the most appropriate strategies to change your career to UX design with Cory Lebson. By Cory Lebson, Principal and Owner - Lebsontech LLC

Learn the best ways to plan, run and analyze a card sort with Donna Spencer. By Donna Spencer, Author, Speaker and Design Consultant

Learn how to train your mind to be creative on demand with Alan Dix. By Alan Dix, Professor, Author and Creativity Expert

Learn how to design for the future of mobile UX with Steven Hoober. By Steven Hoober, President - Design, 4ourth Mobile

Learn how to apply insights from behavioral science into your UX projects with Susan and Guthrie Weinschenk. By Guthrie Weinschenk, COO, The Team W, Inc. By Susan Weinschenk, Chief Behavioral Scientist and CEO, The Team W, Inc.

Learn how to facilitate and run design sprints with John Zeratsky. By John Zeratsky, Designer, Author, Investor and Co-Creator of the Design Sprint

Learn how to create new solutions that truly support people with Indi Young. By Indi Young, Researcher, Author, Speaker and Coach

Learn how design thinking can be applied to virtually every discipline with Don Norman. By Don Norman, Director - Design Lab, University of California, San Diego. Co-Founder, Nielsen Norman Group

Learn how to create emotional user experiences that are optimized for better conversions with Talia Wolf. By Talia Wolf, Founder, GetUplift

Learn how to leverage artificial intelligence (AI) in your work and develop AI-specific UX skills with Greg Nudelman. By Greg Nudelman, Principal and Director of UX, DesignCaffeine

Learn how to present your work with the right balance of proof and persuasion with Todd Zaki Warfel. By Todd Zaki Warfel, Author, Speaker and Leadership Coach

Learn strategies to educate your colleagues about the importance of UX design with Morgane Peng. By Morgane Peng, Design Director at Societe Generale

Learn how to optimize your user research methods and conduct successful user interviews with Joshua Seiden. By Joshua Seiden, Co-Author of Lean UX and Founder of Seiden Consulting

Learn how to maximize the efficacy of your design using the smallest number of screens and flow steps with Daniel Rosenberg. By Daniel Rosenberg, UX Professor, Designer, Executive and Early Innovator in HCI

Learn how design and disruptive technologies go hand-in-hand and how to future-proof your skills with Kevin Bethune. By Kevin Bethune, Founder, dreams • design + life

Learn how to use A/B testing to make data-based design choices and improve the UX of your solutions with Zoltan Kollin. By Zoltan Kollin, Design Principal at IBM

Learn how to switch your career from UX to service design with Frank Spillers. By Frank Spillers, CEO at Experience Dynamics

Frequently Asked Questions

Why aren’t the Master Class webinars free of cost for members?

While the Master Class webinars aren’t free, they are open to both members and non-members of Interaction Design Foundation. While non-members pay $50 per webinar, members pay only $5. We charge this nominal fee to cover a few costs associated with producing the webinars, including:

The cost of using Zoom as our webinar partner. Zoom is one of the most reliable webinar hosting platforms, but it’s also one of the most expensive. We chose quality over affordability to bring you a better viewing experience, and the nominal fee we charge helps us cover these costs, without making the webinars expensive.
Along with the cost of Zoom, we also cover webinar costs associated with servers, payment gateways and code maintenance. In fact, 40 cents off every dollar in a transaction goes towards just the payment gateway alone!

Charging this small fee goes a long way in helping us cover these costs and enables us to continue to bring you high-quality content with the best experts.

Will the Master Class webinar be recorded?

Absolutely! Every Master Class webinar is recorded by default, and if you register, you will automatically receive the link to the recording a few hours after the broadcast ends.

What happens if I can't attend a Master Class webinar live?

No problem at all—as long as you make sure to register for it, you’ll receive a recording link a few hours after the broadcast ends. This way, you can catch up on everything that happens in the live session. But, do be sure to register, as the recording is only sent to registered attendees!

I’m a member, but when I try to register for the Master Class webinar, I’m being charged the non-member price. How can I get the discounted price for members?

Please double-check the email address you are using to register for the webinar. You must be logged into your IxDF account in order to avail the special member price.

If you use another email address, our system will not recognize you as a member. As long as you’re using the correct email address as a member, you will receive the special member price.

I just signed up for a Master Class webinar—what's next?

Once you register, you’ll receive an email from Zoom, our webinar partner. This email contains the link you’ll need to join the Master Class webinar during the broadcast.

This email is sent from noreply@zoom.us so if you can’t locate it in your inbox, please check your Spam folder. If you still cannot locate this email, please reach out to mads.soegaard@interaction-design.org and we'll help you out!

I signed up for a Master Class webinar which aired recently, but I cannot find the recording in my email inbox. What can I do?

The email with the recording is sent automatically to all registrants. However, because it contains links, it might get blocked by your spam filters.

In case you have not received it, please search your Spam for an email from mads.soegaard@interaction-design.org received on the date of the webinar in question. If you still cannot locate it, please send an email to this very same email address and we will help you!

I missed registering for some of the Master Class webinars hosted in previous months. How can I get access to them now?

Some of our past Master Classes are available on-demand at https://www.interaction-design.org/master-classes We’re constantly working to make recent Master Classes available on demand, so you can keep checking this page for new additions!

I’m a member, but I cannot see all the Master Classes I purchased on my profile. How can I find the ones that are missing?

Many of the past Master Classes have been edited and uploaded to our platform so that our members can view them conveniently in one place.

After each Master Class broadcast, our video editors painstakingly edit, improve and enhance the quality of these recordings to give you a better experience—but this process takes time, and that’s why there’s sometimes a delay in making them available within your profile.

Until recent Master Class recordings appear in your profile, you can always playback any of the Master Classes you’ve purchased using the Zoom recording links you received after the broadcast. Can’t find these recording links? Then please email mads.soegaard@interaction-design.org for assistance.

Live and On-Demand Webinars by Design Leaders

Learn from Global Design Leaders

How to Use User Research to Design the Best Products and Services

User Journey Mapping for Better UX

Get A Certificate of Participation

On-Demand Master Classes

How To Use Color Theory To Enhance Your Designs

How To Communicate With Typography

UX Writing: How To Use Words As A Design Power Tool

Storytelling Through Visual Design: A Practical Guide

Innovating In An Enterprise: The Challenges And How To Overcome Them

Continuous Product Discovery: The What and Why

How To Design Forms Like An Expert

Design For Agile: Common Mistakes And How To Avoid Them

How To Successfully Change Your Career To UX Design

How To Use Card Sorting For Better Information Architecture

Harness Your Creativity To Design Better Products

How To Prepare For The Future Of Mobile UX

Behavioral Design: Create Engaging Products with Behavioral Science

How (and When) To Run A Design Sprint

How To Remove Bias From Your Products

21st Century Design with Don Norman

How To Design UX That Users Love To Convert Through

How To Design Experiences for AI

Win Clients, Pitches & Approval: Present Your Designs Effectively

How To Deal With People Who Don't Get Design

How To Conduct Effective User Interviews

UX Magic: Achieve 10X Better Designs Through Semantic Interaction Design

Disruptive Design: Is your UX future-proof?

Design with Data: A Guide to A/B Testing

Going from UX to Service Design

Frequently Asked Questions

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