Human Error User Experience (UX) topic overview/definition
Literature on Human Error
Ch 17: Human error (slips and mistakes)
James Reason (1990) has extensively analysed human errors and distinguishes between mistakes and slips. Mistakes are errors in choosing an objective or specifying a method of achieving it whereas slips are errors in carrying out an intended method for reaching an objective (Sternberg 1996). As Norman (1986: p. 414) explains: "The division o...