Literature on Moment of Truth
The Moment of Truth - Build Desirable Relationships with Users and Customers
In order to understand “the moment of truth”; it’s important to understand the customer lifecycle with a brand or product. There are many moments at which a customer (or potential customer or former customer) will interact with a brand. A moment of truth is simply any interaction during which a customer may form an impression of your brand or p...
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- 4 months ago
Micro-moments: Are you designing for them?
Today, we’ll start with the rants of a Manhattan restaurant to exemplify the relevance of what Google calls “micro-moments”. Why? Because with the pervasive culture that mobile devices have generated, as UX designers, we’re needed now more than ever! This is why we need to equip ourselves with methods and tools to research our users’ lives befor...
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- 5 months ago