Freelancers and Entrepreneurs: Get the Customer Service Basics Right
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- 5 years ago
Here’s the entire UX literature on Customer Service by the Interaction Design Foundation, collated in one place:
Take a deep dive into Customer Service with our course Design for the 21st Century with Don Norman .
In this course, taught by your instructor, Don Norman, you’ll learn how designers can improve the world, how you can apply human-centered design to solve complex global challenges, and what 21st century skills you’ll need to make a difference in the world. Each lesson will build upon another to expand your knowledge of human-centered design and provide you with practical skills to make a difference in the world.
“The challenge is to use the principles of human-centered design to produce positive results, products that enhance lives and add to our pleasure and enjoyment. The goal is to produce a great product, one that is successful, and that customers love. It can be done.”
— Don Norman