Customer Service User Experience (UX) topic overview/definition
Literature on Customer Service
Freelancers and Entrepreneurs: Get the Customer Service Basics Right
Customer service skills are vital for business owners who want to leave the right lasting impression on their customers. It’s surprising how many CEOs and freelancers never seem to get to grips with this basic skill that brings repeat business and cements customer loyalty. If you want to keep your sales and marketing to a minimum—you have to lea...
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