UX Master Classes

The Importance of Emotional Intelligence in UX

Webinar with Darren Hood, UX Designer, Author, Speaker and Podcaster
Watch on demand
Watch on demand
$50 standard price
$50 $5 special member price
Watch now

For years the field of UX has focused on methods, methodologies, techniques, artifacts, and deliverables. We have learned, however, that truly successful UX is not just about the work. The ability to interact, relate, and exchange with team members, stakeholders, clients, and leadership has proven to be even more important in some cases. For these reasons, the importance of soft skills (and more specifically, emotional intelligence or EQ) has become increasingly critical.

Show Hide video transcript
  1. Transcript loading…

You'll learn:

  • The challenges and issues EQ can help you overcome as a UX professional.
  • How EQ can impact your projects.
  • How EQ helps optimize relationships with stakeholders and teammates.
  • The benefits EQ in personal and professional growth.
  • Key EQ red flags that serve as identifiers for self growth or in one's teams.

You’ll leave this Master Class with a sound understanding of EQ, its role in UX and its importance to practitioners and the discipline-at-large.

Speaker

Darren Hood
Darren Hood, UX Designer, Author, Speaker and Podcaster

Darren is extremely passionate about all things UX, holding 28+ years of experience in the discipline. Darren’s professional footprint spans such organizations as Ford Motor Company, General Motors, DigitasLBi, MRM/McCann, Wunderman Digital, BD, Bosch, Ryder, Omnicell, Cengage Learning, Sherwin-Williams, IBM, Duracell, and USA Networks, to name a few. In academia, he serves and has served as an adjunct professor at several universities. Darren is one of the authors featured in the book 97 Things Every UX Practitioner Should Know. You can also hear Darren on The World of UX podcast, available through a host of popular sources. Darren is currently a doctoral candidate, completing a Ph.D. in Educational Leadership from Northcentral University.


Watch Now

$50
standard price
Watch now

Student, Professional and Company members of the Interaction Design Foundation enjoy a discounted member price:

$50 $5
special member price

Sign up for a membership or log in to save on all Master Classes!

Get A Certificate of Participation

An example of a certificate for Masterclass participation

You’ll get a certificate after every Master Class you attend. Use your Certificate on your LinkedIn to showcase that you got advice and insights from design masters.

Prove to managers and clients that you're committed to upskilling yourself.

Organized by the Interaction Design Foundation

UX Master Classes

Get advice and insights from design masters through our webinar series. Learn more about how we are revolutionizing design education worldwide

Frequently Asked Questions

Will the Master Class webinar be recorded?
Absolutely! Every Master Class webinar is recorded by default, and if you register, you will automatically receive the link to the recording a few hours after the broadcast ends.
What happens if I can't attend a Master Class webinar live?
No problem at all—as long as you make sure to register for it, you’ll receive a recording link a few hours after the broadcast ends. This way, you can catch up on everything that happens in the live session. But, do be sure to register, as the recording is only sent to registered attendees!
I just signed up for a Master Class webinar—what's next?
Once you register, you’ll receive an email from Zoom, our webinar partner. This email contains the link you’ll need to join the Master Class webinar during the broadcast.

This email is sent from noreply@zoom.us so if you can’t locate it in your inbox, please check your Spam folder. If you still cannot locate this email, please reach out to mads.soegaard@interaction-design.org and we'll help you out!
I signed up for a Master Class webinar which aired recently, but I cannot find the recording in my email inbox. What can I do?
The email with the recording is sent automatically to all registrants. However, because it contains links, it might get blocked by your spam filters.

In case you have not received it, please search your Spam for an email from mads.soegaard@interaction-design.org received on the date of the webinar in question. If you still cannot locate it, please send an email to this very same email address and we will help you!
I missed registering for some of the Master Class webinars hosted in previous months. How can I get access to them now?
Some of our past Master Classes are available on-demand at https://www.interaction-design.org/master-classes We’re constantly working to make recent Master Classes available on demand, so you can keep checking this page for new additions!
I’m a member, but I cannot see all the Master Classes I purchased on my profile. How can I find the ones that are missing?
Many of the past Master Classes have been edited and uploaded to our platform so that our members can view them conveniently in one place.

After each Master Class broadcast, our video editors painstakingly edit, improve and enhance the quality of these recordings to give you a better experience—but this process takes time, and that’s why there’s sometimes a delay in making them available within your profile.

Until recent Master Class recordings appear in your profile, you can always playback any of the Master Classes you’ve purchased using the Zoom recording links you received after the broadcast. Can’t find these recording links? Then please email mads.soegaard@interaction-design.org for assistance.

New to UX Design? We're Giving You a Free eBook!

The Basics of User Experience Design

Download our free ebook “The Basics of User Experience Design” to learn about core concepts of UX design.

In 9 chapters, we’ll cover: conducting user interviews, design thinking, interaction design, mobile UX design, usability, UX research, and many more!

A valid email address is required.
315,331 designers enjoy our newsletter—sure you don’t want to receive it?