UX Master Classes

User Journey Mapping for Better UX

Webinar with Kelly Jura, Vice-President, Brand & User Experience UX at Screencast-O-Matic | ScreenPal
Register now—you’ll get a recording even if you can’t attend it!
Webinar starts in
108
days
5
hrs
20
mins
29
secs
Webinar starts in 3 months from now
$50 standard price
$50 $5 special member price
Register now

Uncover actionable insights using an empathetic mindset and a user journey mapping framework. Iterate and optimize user experience by highlighting key touchpoints and uncovering product or communication gaps.

In this Master Class, Kelly Jura, renaissance woman and UX design pioneer, will illustrate why user journey mapping can be one of the best exercises you’ll ever conduct.

You’ll learn:

  • What a user journey map is.
  • Why user journey mapping is critical for the user experience.
  • Why user journey mapping is important for your team to help uncover strategic oversights, gaps, and opportunities.
  • Who should be involved in the discussion.
  • How you can gain perspective from other business teams and set aside assumptions.
  • How often should you employ the user journey mapping exercise.
  • Why journey mapping only works if everyone is committed to collaboration.
  • How to validate member journey maps.

This Master Class is for anyone who is interested in better understanding how to visually represent the way users experience products or services and improve the experience for end users.

Even if you can't attend the webinar live, register to get access to a recording that you can watch anytime afterwards.

Speaker

Kelly Jura
Kelly Jura, Vice-President, Brand & User Experience UX at Screencast-O-Matic | ScreenPal

With fifteen years’ experience impacting design, marketing, software and user-experience, and her innate understanding of strategy and design-thinking, Kelly Jura is driven by the way that people experience ideas. Kelly possesses a strong strategic mindset on how consumer behaviors, assumptions and user interaction with technology affect design. Under her leadership, she redesigned Screencast-O-Matic’s hosting platform as a standalone product and her empathetic approach to problem-solving led to the creation of Screencast-O-Matic’s first mobile apps, as well as a Chrome extension, ScreenPal. Kelly is certified by MIT in Human-Computer Interaction (HCI) for User Experience and holds a bachelor’s degree in Business and Marketing from the University of Bridgeport.


Register Your Spot Now

Webinar starts in
108
days
5
hrs
20
mins
29
secs

Can’t make it? Don’t worry, you’ll get a recording of the Master Class, so register today!

$50
standard price
Register now

Student, Professional and Company members of the Interaction Design Foundation enjoy a discounted member price:

$50 $5
special member price

Sign up for a membership or log in to save on all Master Classes!

Get A Certificate of Participation

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You’ll get a certificate after every Master Class Webinar you attend. Use your Master Class Certificate to showcase that you got advice and insights from design masters through our webinar series.

Prove to managers and clients that you're committed to continuously upskilling yourself.

Organized by the Interaction Design Foundation

UX Master Classes

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Frequently Asked Questions

Why aren’t the Master Class webinars free of cost for members?

While the Master Class webinars aren’t free, they are open to both members and non-members of Interaction Design Foundation. While non-members pay $50 per webinar, members pay only $5. We charge this nominal fee to cover a few costs associated with producing the webinars, including:

  • The cost of using Zoom as our webinar partner. Zoom is one of the most reliable webinar hosting platforms, but it’s also one of the most expensive. We chose quality over affordability to bring you a better viewing experience, and the nominal fee we charge helps us cover these costs, without making the webinars expensive.

  • Along with the cost of Zoom, we also cover webinar costs associated with servers, payment gateways and code maintenance. In fact, 40 cents off every dollar in a transaction goes towards just the payment gateway alone!

Charging this small fee goes a long way in helping us cover these costs and enables us to continue to bring you high-quality content with the best experts.

Will the Master Class webinar be recorded?
Absolutely! Every Master Class webinar is recorded by default, and if you register, you will automatically receive the link to the recording a few hours after the broadcast ends.
What happens if I can't attend a Master Class webinar live?
No problem at all—as long as you make sure to register for it, you’ll receive a recording link a few hours after the broadcast ends. This way, you can catch up on everything that happens in the live session. But, do be sure to register, as the recording is only sent to registered attendees!
I’m a member, but when I try to register for the Master Class webinar, I’m being charged the non-member price. How can I get the discounted price for members?
Please double-check the email address you are using to register for the webinar. You must be logged into your IxDF account in order to avail the special member price.

If you use another email address, our system will not recognize you as a member. As long as you’re using the correct email address as a member, you will receive the special member price.
I just signed up for a Master Class webinar—what's next?
Once you register, you’ll receive an email from Zoom, our webinar partner. This email contains the link you’ll need to join the Master Class webinar during the broadcast.

This email is sent from noreply@zoom.us so if you can’t locate it in your inbox, please check your Spam folder. If you still cannot locate this email, please reach out to mads.soegaard@interaction-design.org and we'll help you out!
I signed up for a Master Class webinar which aired recently, but I cannot find the recording in my email inbox. What can I do?
The email with the recording is sent automatically to all registrants. However, because it contains links, it might get blocked by your spam filters.

In case you have not received it, please search your Spam for an email from mads.soegaard@interaction-design.org received on the date of the webinar in question. If you still cannot locate it, please send an email to this very same email address and we will help you!
I missed registering for some of the Master Class webinars hosted in previous months. How can I get access to them now?
Some of our past Master Classes are available on-demand at https://www.interaction-design.org/master-classes We’re constantly working to make recent Master Classes available on demand, so you can keep checking this page for new additions!
I’m a member, but I cannot see all the Master Classes I purchased on my profile. How can I find the ones that are missing?
Many of the past Master Classes have been edited and uploaded to our platform so that our members can view them conveniently in one place.

After each Master Class broadcast, our video editors painstakingly edit, improve and enhance the quality of these recordings to give you a better experience—but this process takes time, and that’s why there’s sometimes a delay in making them available within your profile.

Until recent Master Class recordings appear in your profile, you can always playback any of the Master Classes you’ve purchased using the Zoom recording links you received after the broadcast. Can’t find these recording links? Then please email mads.soegaard@interaction-design.org for assistance.