UX Master Classes

Conversation Design: Practical Tips for AI Design

Webinar with Elaine Anzaldo, Conversation Designer, Meta
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AI has been the buzzword on everyone’s lips for the past year, but few in UX have shared the nuances of designing for non-static systems. Designing for AI means feeling comfortable with ambiguity, and there’s no one who knows this ambiguity better than a conversation designer.

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While new to many, Conversation Design is an established discipline within UX that centers on conversationally-led human-computer interactions. You may have already encountered such interactions in the form of Siri or a customer support chatbot.

In this Master Class webinar, Elaine Anzaldo will introduce the foundations of conversation design and share tips so that any designer can become a successful AI designer.

You’ll learn:

  • Differences between conversation design and mainstream UX.
  • Challenges of designing for AI and how to prepare for them.
  • Best practices for writing natural conversational scripts.
  • The conversation designer’s toolkit, including voice prototyping.
  • Skills you’ll need to stand out as a “niche” designer.

Dive into the world of AI design today! This is your chance to stay ahead of the curve and learn from the best practices of the fast-paced field of conversation design.


Elaine Anzaldo
Elaine Anzaldo, Conversation Designer, Meta

Elaine Anzaldo is a seasoned Conversation Designer, having worked on voice technologies at companies such as Meta, NLX, Apple, and SRI International. As a designer for both influential voice assistants and the customer self-service industry, she has created natural conversational artifacts for voice, chat, and multimodal interfaces. Elaine is deeply passionate about designing for AI and exploring the benefits and implications of this cutting-edge technology. In her spare time, Elaine is an evangelist for Conversational AI, promoting her discipline via mentorships and articles about Conversation Design, while also co-producing the Voice This! Podcast.

To learn more about Elaine or her work, visit her LinkedIn.

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