User Interface (UI) Design

User Experience (UX) topic overview/definition

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What is User Interface (UI) Design?

User interface (UI) design is the process of making interfaces in software or computerized devices with a focus on looks or style. Designers aim to create designs users will find easy to use and pleasurable. UI design typically refers to graphical user interfaces but also includes others, such as voice-controlled ones.

Designing UIs for User Delight

User interfaces are the access points where users interact with designs. Graphical user interfaces (GUIs) are designs’ control panels and faces; voice-controlled interfaces involve oral-auditory interaction, while gesture-based interfaces witness users engaging with 3D design spaces via bodily motions. User interface design is a craft that involves building an essential part of the user experience; users are very swift to judge designs on usability and likeability. Designers focus on building interfaces users will find highly usable and efficient. Thus, a thorough understanding of the contexts users will find themselves in when making those judgments is crucial. You should create the illusion that users aren’t interacting with a device so much as they’re trying to attain goals directly and as effortlessly as possible. This is in line with the intangible nature of software – instead of depositing icons on a screen, you should aim to make the interface effectively invisible, offering users portals through which they can interact directly with the reality of their tasks. Focus on sustaining this “magic” by letting users find their way about the interface intuitively – the less they notice they must use controls, the more they’ll immerse themselves. This dynamic applies to another dimension of UI design: Your design should have as many enjoyable features as are appropriate.

Facebooks easy-to-use layout affords instant brand recognition.

UI vs. UX Design

Often confused with UX design, UI design is more concerned with the surface and overall feel of a design, whereas the latter covers the entire spectrum of the user experience. One analogy is to picture UX design as a vehicle with UI design as the driving console. In GUIs, you should create pleasing aesthetics and animations that convey your organization’s values and maximize usability.

“If we want users to like our software, we should design it to behave like a likeable person: respectful, generous and helpful.”

— Alan Cooper, software designer and programmer

How to make Great UIs

To deliver impressive GUIs, remember – users are humans, with needs such as comfort and low cognitive loads. Follow these guidelines:

  1. Make elements such as buttons and other common elements perform predictably (including responses such as pinch = zoom) so users can unconsciously use them everywhere. Form should follow function.
  2. Maintain high discoverability. Clearly label icons and include well-indicated affordances.
  3. Keep interfaces simple and create an “invisible” feel. Every element must serve a purpose.
  4. Respect the user’s eye and attention regarding layout; focus on hierarchy and readability:
    • Alignment – minimize your number of alignment lines (think justified text); typically choose edge (over center) alignment.
    • Draw attention to key features using:
      • Color, brightness and contrast. Avoid including colors or buttons excessively.
      • Text via font sizes, bold type/weighting, italics, capitals and distance between letters. Users should pick up meanings just by scanning.
  5. Minimize the number of actions for performing tasks but focus on one chief function per page; guide users by indicating preferred actions. Ease complex tasks by using progressive disclosure.
  6. Put controls near objects users want to control.
  7. Keep users informed vis-à-vis system responses/actions with feedback.
  8. Consider defaults to reduce user burdens (e.g., pre-fill forms).
  9. Use reusable design patterns to guide behavior regarding navigation and search functions.
  10. Concentrate on maintaining brand consistency.

On the course section of IDF’s webpage we use colors, brightness, and contrast to draw attention to key features.

Always provide next steps users can deduce naturally, whatever their context. Because the best interface is no interface, to offer users the most direct, accessible, comfortable control (and best experience) where they’ll forget they’re using your design, ask yourself, “Can I make things simpler?” Lastly, beware of dark patterns and add-ons.

Learn More about UI Design

The IDF’s course on UI Design: https://www.interaction-design.org/courses/ui-design-patterns-for-successful-software

An incisive, example-laden piece explicating UI–UX differences: https://premium.wpmudev.org/blog/ux-ui-wordpress/

Helpful advice on developing an approach to UI Design: https://www.smashingmagazine.com/2018/02/comprehensive-guide-ui-design/

See how to avoid common mistakes: https://hackernoon.com/6-bad-ui-design-examples-common-errors-of-ui-designers-e498e657b0c4


Literature on User Interface (UI) Design

Here’s the entire UX literature on User Interface (UI) Design by the Interaction Design Foundation, collated in one place:

Featured article

User Interface Design Guidelines: 10 Rules of Thumb

User Interface Design Guidelines: 10 Rules of Thumb

Learn to design with your user’s needs and expectations in mind by applying Jakob Nielsen and Rolf Molich’s Ten User Interface Guidelines. These heuristics have been reflected in many of the products designed by some of the most successful companies in the world such as Apple, Google, and Adobe. Further evidence of how their design teams incorporate these rules into their design process is reflected in the user interface guidelines published and shared by these companies. This article will teach you how to follow the ten rules of thumb in your design work so you can further improve the usability, utility, and desirability of your designs.

Jakob Nielsen, a renowned web usability consultant and partner in the Nielsen Norman Group, and Rolf Molich, another prominent usability expert, established a list of ten user interface design guidelines in the 1990s. Note that there is considerable overlap between Nielsen and Molich's heuristics and Ben Shneiderman’s 'eight golden rules'. These 10 rules of thumb further iterate upon Shneiderman’s eight golden rules 4 years after Shneiderman’s initial publication.

Nielsen and Molich's 10 User Interface Design Guidelines

  • Visibility of system status. Users should always be informed of system operations with easy to understand and highly visible status displayed on the screen within a reasonable amount of time.
  • Match between system and the real world. Designers should endeavor to mirror the language and concepts users would find in the real world based on who their target users are. Presenting information in logical order and piggybacking on user’s expectations derived from their real-world experiences will reduce cognitive strain and make systems easier to use.
  • User control and freedom. Offer users a digital space where backward steps are possible, including undoing and redoing previous actions.
  • Consistency and standards. Interface designers should ensure that both the graphic elements and terminology are maintained across similar platforms. For example, an icon that represents one category or concept should not represent a different concept when used on a different screen.
  • Error prevention. Whenever possible, design systems so that potential errors are kept to a minimum. Users do not like being called upon to detect and remedy problems, which may on occasion be beyond their level of expertise. Eliminating or flagging actions that may result in errors are two possible means of achieving error prevention.
  • Recognition rather than recall. Minimize cognitive load by maintaining task-relevant information within the display while users explore the interface. Human attention is limited and we are only capable of maintaining around five items in our short-term memory at one time. Due to the limitations of short-term memory, designers should ensure users can simply employ recognition instead of recalling information across parts of the dialogue. Recognizing something is always easier than recall because recognition involves perceiving cues that help us reach into our vast memory and allowing relevant information to surface. For example, we often find the format of multiple choice questions easier than short answer questions on a test because it only requires us to recognize the answer rather than recall it from our memory.
  • Flexibility and efficiency of use. With increased use comes the demand for less interactions that allow faster navigation. This can be achieved by using abbreviations, function keys, hidden commands and macro facilities. Users should be able to customize or tailor the interface to suit their needs so that frequent actions can be achieved through more convenient means.
  • Aesthetic and minimalist design. Keep clutter to a minimum. All unnecessary information competes for the user's limited attentional resources, which could inhibit user’s memory retrieval of relevant information. Therefore, the display must be reduced to only the necessary components for the current tasks, whilst providing clearly visible and unambiguous means of navigating to other content.
  • Help users recognize, diagnose and recover from errors. Designers should assume users are unable to understand technical terminology, therefore, error messages should almost always be expressed in plain language to ensure nothing gets lost in translation.
  • Help and documentation. Ideally, we want users to navigate the system without having to resort to documentation. However, depending on the type of solution, documentation may be necessary. When users require help, ensure it is easily located, specific to the task at hand and worded in a way that will guide them through the necessary steps towards a solution to the issue they are facing.

Google Inc., the multibillion-dollar technology company, certainly produces designs that reflect the above heuristics. Jon Wiley, the head designer of Google Search in 2012 once said:

“When I think of design and creating great user experiences, I generally think of it in terms of three things: usability, utility and desirability.”

Nielsen and Molich’s 10 user interface guidelines cover these three key components of user experience quite nicely, which means you can likely improve the user experience of your designs by following these guidelines!

Learn How Adobe Integrates Nielsen and Molich's Ten User Interface Design Guidelines

Adobe Systems Incorporated, the large North American computer software company, is a great example of how designs reflecting Nielsen and Molich’s ten user interface guidelines can lead to success for a company. One of their most popular products, Adobe Photoshop, which is a raster graphics editor exhibits the characteristics of a well designed user interface that reflects these guidelines.

We will take a closer look at how Adobe Photoshop reflects each of these guidelines in order to inspire you to improve the usability, utility, and desirability of your own designs by incorporating the 10 rules of thumb into your own work.

1. Visibility of System Status

Photoshop does a great job of letting the user know what’s happening with the program by visually showing the user what their actions have led to whenever possible. For example, when users move layers around in the Layers palette, they can visually see the layer being represented as physically dragged within the space.

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

The cursor graphic goes from representing an open-hand to a gripped hand when the user drags a layer around within the Layers palette. This makes it’s easy to instantly understand the system status. Additionally, Adobe’s choice of using a ‘hand’ is a great example of the second guideline where the system matches the real world.

2. System Match to the Real World

An example of Photoshop mimicking the real world in terms and representations that their target users would understand, is where they design the information structure and terminology to mirror the same wording we would use in the world of photography or print media. Familiar concepts and terms like RGB, Hue/Saturation/Brightness and CMYK are used to represent color, while various tools like the dodge tool and the burn tool mimics a traditional darkroom technique for photographs.

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

Photoshop’s Dodge Tool and Burn Tool mimics a traditional darkroom technique for photographs

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

Photoshop utilizes the term, “Exposure”, as commonly used in the world of photography.

3. User Control and Freedom

Photoshop is very good at providing users with control every step of the way. As the user makes changes to an image or adds various artistic effects, they are able to quickly and easily take a step backwards if they make an error, for instance.

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

The users are in control as they can take a Step Backward or Step Forward under the Edit menu, or alternatively they can use Photoshop’s keyboard shortcuts like Alt+Ctrl+Z, for example.

4. Consistency and Standards

Photoshop maintains a standard layout and look & feel when it comes to the menu bar. They also utilize commonly known terminology such as “New…”, “Open…”, “Save As…”, etc.

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

The File menu in Photoshop displays a variety of highly familiar options.

5. Error Prevention

To prevent users from making errors, Photoshop provides a brief description or label of the tools when a user hovers over it to help make sure users are using the proper tool for the task at hand.

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

The user hovers over the eraser icon and Photoshop displays the “Eraser Tool” label.

6. Recognition rather than Recall

Whether it be making a selection from the artistic filters menu, or opening a new image file, Photoshop provides a sample view for users to make the right choice. This allows for the user to visually recognize what they’re looking for instead of having to recall the name or typing it in to search for it. Perhaps you have encountered other photo editing programs which ask you to recall and type the name of the file you want to work on. This can indeed be really difficult to recall as it is often something to the effect of: 29412_09342.JPG.

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

The user is able to visually recognize the sunset image by its thumbnail and select it.

7. Flexibility and Efficiency of Use

One of the many reasons for frequent users to love Photoshop is for its flexibility and efficiency. Users are able to utilize its flexibility by organizing and adding to their Workspace, as well as making things more efficient by saving it for future use.

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

Photoshop gives frequent users the ability to save their preferred workspace-setup.

8. Aesthetic and Minimalist Design

The toolbar in Photoshop only displays the icons and is neatly tucked to the side to help keep clutter to a minimum, and maintain a minimalist aesthetic.

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

The Photoshop toolbar is minimalist and avoids clutter by representing the tools with icons only.

9. Help Users Recognize, Diagnose and Recover from Errors

Whenever there is an error, Photoshop provides dialogue that lets the user know what went wrong and how to fix it.

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

In this error message for the user’s misuse of the clone stamp, Photoshop explains what went wrong, the reason why and how the user should proceed from there.

10. Help and documentation

Help and documentation can be accessed easily via the main menu bar. From there, you can find a wide variety of help topics and tutorials on how to make full use of the program.

Author/Copyright holder: Adobe Systems Incorporated. Copyright terms and licence: Fair Use

The window displays information on how to create rollovers in the context of web graphics. The user is also able to see a list of topics on the side menu.

10 Steps to Improve Usability, Utility, and Desirability by Implementing Nielsen and Molich’s User Interface Design Guidelines

As a designer, you should have the ability to critique the designs of your own as well as the work of others with well supported reasoning. Applying Nielsen and Molich’s 10 rules of thumb in evaluating interface design will help you recognize any potential issues as well as guide you and your team in creating better experiences for your users. Here’s a worksheet for you to practice with as you learn the skill of recognizing whether or not these rules have been applied and when these rules have been violated. Finally, it’s time to improve the website or app by further implementing the 10 guidelines.

Download PDF here.

The Take Away

When you follow Nielsen and Molich’s 10 user interface guidelines you will design with usability, utility and desirability in mind. Just as the designers of successful companies like Apple, Google, and Adobe, you’ll be able to support your design decisions with well researched heuristics and be confident in creating designs that are both usable and beautiful. To practice recognizing these 10 rules of thumb, go ahead and work through the exercise outlined in the attached file from the above section.

Where To Learn More

To view ‘A Usability Study of Adobe Photoshop’ please see:

http://courses.cs.washington.edu/courses/cse595/98...

To find more information on Jakob Nielsen’s ‘Enhancing the Explanatory Power of Usability Heuristics’ please see:

https://static.aminer.org/pdf/PDF/000/089/679/enha...

To view more information on Jon Wiley’s design thinking please see:

http://www.fastcodesign.com/1671425/how-googles-de...

References

Hero Image: Author/Copyright holder: Barry Schwartz. Flickr. Copyright terms and license: CC BY-NC 2.0

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Learn more about User Interface (UI) Design

Take a deep dive into User Interface (UI) Design with our course UI Design Patterns for Successful Software.

Structure and order are the user's best friends; without them, navigating through the user interface is similar to someone crawling around a darkened room in search of their spectacles, clutching at anything due to hope rather than accurate judgement. This course will equip you with the knowledge necessary to select the most appropriate display methods and solve some of the common design problems that affect existing user interfaces.

User interface design patterns are the means by which structure and order are achieved, and it is for this reason that they must be given careful consideration before setting the final design in stone. Failing to do so can lead to user interfaces that are difficult or confusing to navigate, or that require the user to commit an unreasonable amount of time to decoding the display rather than achieving his/her original aims and objectives.

Design patterns are available for a reason; they are the best practices derived from successful software applications and websites such as Amazon, YouTube, and Facebook. Each design pattern represents the culmination of years of experience on the part of the interface designers behind these successful companies. So why not learn from the best?

Benefits: By the End of this Course You Will Know How to

  • choose user interface design patterns and use them appropriately,
  • organize content in order to achieve the best possible usability,
  • implement a logical page structure,
  • lead the user through the user interface with minimal effort on their part,
  • simplify data entry,
  • utilize the social aspects of user interface design,
  • influence the behavior of users through the use of dark patterns, and
  • enhance the user experience.

How the Lessons Are Organized

This course comprises eight lessons:

  • Implementing Page Structure: This first lesson will focus on getting the general structure of an interface right. By the end of this lesson, you will better understand how to support users as they try to realize their intentions one page at a time.
  • Organizing Content for the Best Results: If the content is not logically organized, users will get lost. In this lesson, we highlight and detail some of the design patterns that help order content so as to assist users in meeting their aims and objectives.
  • Affording Fluid Navigation: Users are constantly switching between windows, panels, tabs, pages, and content. In this lesson, we introduce patterns that help users to move freely and confidently through the graphical display.
  • Simplifying Data Entry: Some jobs and tasks require a lot of data entry; if even just one input field is inappropriately positioned or designed, it can slow the user down, limit their productivity, and have catastrophic effects for businesses. Here, we’ll show you how to avoid this problem.
  • Social Aspects of UI Design: In this lesson, we describe some of the user interface design patterns that have been introduced in order to improve the social aspects of online communities and networks, with the aim of improving the interactive experience.
  • Dark Patterns: Join us on the more sinister side of user interface design. Some design patterns can be used to coerce, manipulate, and trick users. In this lesson, we’ll show you how to use these patterns responsibly.
  • The Complete User Interface: Now it’s time to merge and apply all the knowledge you have gained during the course in real-world situations. We’ll analyze some great websites to determine how they combine all the available design patterns into successful interfaces.
  • Course Certificate, Final Networking, and Course Wrap-Up: We’ll use this lesson to wrap-up all you’ve learned throughout the course, and we’ll offer you a final opportunity to exchange ideas and inspiration with your peers.

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