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10 Tips for Improving the UX of Your Terms and Conditions
There is, perhaps, no area of the user experience that sucks harder than the average terms and conditions page for a website or application. These giant legalese documents are supposed to protect the provider from any possible legal avenue of recourse. In practice, nobody reads them. It’s been estimated that it takes up to 25 minutes just to p...
UX Project Management Series: The Golden Rule of Project Management
This is the last in our short series of project management tips for UX project managers. If you’ve missed any of the previous installments then you can catch up under the UX Daily tab on our website. Today, I want to look at the Golden Rule of Project Management.Project Management SurvivalA few years back I had the chance to work with one of the...
Content Writing and the User Experience
Content is the key to everything online; without great content Google will ignore you and all your other design work will go to waste. Getting the UX of your content right can be really difficult but it can help to take a different view of content to get there.We Design ContentIt may sound strange but content is a product; it’s an information pr...
Your First Agency Design Contract – What You Must Know Before You Sign
Having an agent can be a genuine boon for a designer. It means much less work spent on selling your work and closing business. It can free you up to create and that’s a huge benefit. However, before you sign on the dotted line you need to know a few things and ensure that certain items are fully understood or you may end up with a deal which is ...
Tips for Travel for International UX Research
International UX research is becoming more and more common as we live in an increasingly connected world. You may be called upon to visit the booming markets of Africa, Asia or South America or even to head from one of those markets to Europe or North America. This is a great thing for your users. There’s no substitute for their opinion and the ...
5 Common Design Start Up Mistakes and How to Avoid Them
If you’re thinking of starting your own design company; here’s a list of common mistakes that people make during the start up phase and more importantly some tips on how to avoid these mistakes. This will save you time and money and quite possibly your sanity too.Failing to Define Your VisionAuthor/Copyright holder: Luke Saagi. Copyright terms a...
Exposure to Real Users Underlies UX Understanding
There is no secret to how we develop an understanding of user experience and user behaviour; simple observation is almost all you need. Taking the time to actually watch and just take in how, where, why, and when users interact with products underpins the process of acquiring UX knowledge. Author/Copyright holder: Marcel Douwe Dekker. Copyr...
Google’s HEART Framework for Measuring UX
If you’ve been struggling to adopt useful metrics in your user experience team – you might want to consider the HEART framework designed by Kerry Rodden, Hilary Hutchinson and Xin Fu, from Google’s research team.The idea is a simple one; to deliver a series of user-centred metrics that allow you to measure the user experience on a large scale. T...
Brains work better when prepared
Research suggests that we are more receptive to and likely to remember information when we are in a state of preparedness. This provides strong support to the argument for conditions that get learners into the best possible mental state prior to the presentation of important information. Every instance of learning may benefit if the preceding ev...
Confidence Intervals and UX Research
Every piece of UX research that we conduct will contain errors. Given that we know this, it’s relatively easy to calculate what’s known as a “confidence interval”. So, for example, if we take a population of 50 people in a survey and 42 people do something in the same way – we can infer that between 71% and 91% of people will approach the task...
10 Tips for the New Freelancer Designer
If you’re thinking about starting out in freelance design practice then we’ve got some handy hints to get you started. It can be tough at the beginning but many designers will tell you that becoming freelance was the best thing that they’ve ever done. Step 1 – Develop a Personal Brand If you want your freelance career to have longevity; it he...
4 Common UX Challenges and How to Find Them
User Experience design is all about getting people to use our products. We’re not so much concerned with people buying our products, that’s sales and marketing’s focus, we’re concerned with the way that people adopt our products into their lives. We want to create lasting relationships that create brand loyalty, repeat business and word-of-mouth...
Start a UX Design Career with The Non-Profit Sector
If there’s any sector that needs to deliver a pleasing user experience; it’s the non-profit sector. Doing good costs money and that means they rely on their users to fund their work. A poor online experience can deter volunteers, sponsors, and even those looking to make a small donation. Yet, it is this sector, apart from some of the largest cha...
How Do I Get The Maximum ROI from My UX Learning Experiences?
Companies don’t invest individuals for the sake of it; well, at least not in most of the world – there are some exceptions to that rule (some Gulf States for example mandate $x spent on development per person per year) but not many. They invest in training to see a return on that investment (ROI). So how do you maximize the ROI on your own learn...
Web Design Content Management Systems:LightCMS
So far in our CMS series we’ve looked at open source products and those are free to install. LightCMS is a paid for offering and one that might be useful for very specific projects.About LightCMSPart of NetSuite Inc. Light CMS is an online rapid deployment system for websites. It allows for a single click delivery of a template driven website (w...
Are Twitter’s Current Problems UX Related?
There’s no doubt that of all the social networks the most beloved by the media is Twitter. The network’s format of quick, pithy opinions has led to dozens of collated articles in the news. It’s cheap and easy to find opinions on Twitter and, of course, whatever viewpoint you wish to represent – there’s always someone out there somewhere who feel...
Web Design Content Management Systems: Joomla
We’ve taken a look at the biggest CMS package, Drupal, and the most popular, WordPress, and that leaves us just one more of the big 3 CMS systems to tackle - Joomla. So where does Joomla fit in the CMS world and why would you use it for your web design projects?About JoomlaJoomla is a popular choice for CMS systems; installations are a long way ...
Dealing with Problem Freelance Design Clients
Most of your freelance clients, hopefully, will be wonderful. However, every now and again you’re going to end up dealing with a nightmare client. Here’s how you might want to structure your approach to dealing with clients like this:Protect Yourself From the Outset of a RelationshipAuthor/Copyright holder: 24oranges.nl. Copyright terms and lice...
Does Great Sales and No Complaints Mean an Excellent User Experience?
Imagine that you come into work one morning and attend the monthly product meeting. At that meeting the product manager announces that sales have dropped by 75% and customer complaints have tripled in the last 2 months. You’d know that there was a strong likelihood of a user experience problem wouldn’t you? Sales tanking and high volumes of comp...
What’s Your Design Brand Story?
If you want to promote your work widely – one of the easiest ways to make it shareable is to tell a story. Stories give your fans, potential clients and other interested parties a hook to grab their attention and to help them understand your work in context. So how could you go about that?Visual StoriesIf you work as a graphic designer or even a...
