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Ethical Conundrums and UX – Sins of Omission and Outcome Bias

Ethical Conundrums and UX – Sins of Omission and Outcome Bias

Welcome back to the final part of our series on Ethics in UX. All the previous parts of the series can be found under the UX Daily tab on our website. Today, we’ll look at two final ethical conundrums:Sins of OmissionWhich is worse? Spotting a traveller heading past your store on foot and walking into the dessert, they are unprepared and clearly...

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  • 2 years ago
The ROI of UX – Customer Conversions

The ROI of UX – Customer Conversions

Welcome back to our series on the ROI of UX. If you missed the first part you can find it under the UX Daily tab on our website. Today, we’re going to look at a specific metric and how it might help you in your quest to show value in your work to the top brass:It’s a digital world and as the high street slowly evaporates in parts of the West; re...

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  • 2 years ago
Ethics and the User Experience – Ethics and Us

Ethics and the User Experience – Ethics and Us

Today we continue our walk through the ethical issues of UX work (and work in general) with an examination of three handy tricks which allow us to skirt our ethical obligations without realizing that we’re doing just that. Human beings are complex creatures and our brains are wired to deliver the results that we need and not always in an ethical...

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  • 2 years ago
Ethics and the User Experience – More Common Ethical Conundrums

Ethics and the User Experience – More Common Ethical Conundrums

We’ve been examining ethics in the context of UX over the last week or so and today, we’re going to look at a few more typical ethical conundrums and what might be done about them. If you’ve missed any of the series; all of it can be found under the UX Daily Tab on our website. Ethical Numbing This probably sounds rather more gentle than it is...

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  • 2 years ago
Ethics and the User Experience – Common Ethical Conundrums

Ethics and the User Experience – Common Ethical Conundrums

Yesterday, we took a look at ethical challenges facing each and every one of us and our ability to turn the unethical into an ethical behaviour without conscious action. Today I’d like to take a look at some of the issues that arise from this:Prediction ErrorsIf there’s a near certain truth in this life it’s that people suck at predicting what t...

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  • 2 years ago
Deadly Designs and What to Do About Corporate Bullies?

Deadly Designs and What to Do About Corporate Bullies?

This week’s news includes the horrific story about General Motors’ treatment of a supplier. The supplier in question, Delphi, designed an ignition switch for GM’s cars. It transpires that for nearly 10 years GM has known that the switch has a serious fault and that instead of withdrawing that switch has bullied Delphi into continuing to make...

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  • 2 years ago
Ethics and the User Experience – A Code of Conduct

Ethics and the User Experience – A Code of Conduct

Handling your ethical responsibilities as an organization can be challenging. One of the easiest ways to put ethics to the forefront of people’s minds during user experience design is to have an ethical code of conduct.Where Do Ethical Issues Arise?It’s good to be able to understand that ethical issues often appear in a single form; conflict ove...

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  • 2 years ago
Ethics and the User Experience – Reputation Management – A Cautionary Tale

Ethics and the User Experience – Reputation Management – A Cautionary Tale

Managing your reputation can be tricky when it comes to preserving a high quality user experience. We’ve looked at bad ways to do this and a better way to do it but what happens when a customer’s expectations are so ridiculous that their demands simply cannot be met? How, do you deal with this without tarnishing your reputation?An ExampleI used ...

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  • 2 years ago
Ethics and the User Experience – Reputation Management, the Right Way

Ethics and the User Experience – Reputation Management, the Right Way

Yesterday, we took a look at how you can make a hash of reputation management. Today, we’re going to look at the right way to manage your reputation to improve the user and customer experiences.Take a Deep BreathWhen you come across criticism of your product, service, company or even yourself – take a deep breath. Before you unleash your inner m...

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  • 2 years ago
Ethics and the User Experience - Privacy

Ethics and the User Experience - Privacy

Ethical conduct differs from legal conduct. Legal conduct is ensuring that you meet the expectation of a user’s legal system and comply with any laws that might affect the work you do. Ethical conduct is bigger than that – it is concerned with the idea that your users are entitled to be treated in a certain manner and that “right and wrong” exis...

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  • 2 years ago
Make Pitch Meetings Worthwhile For Your Design Contractors

Make Pitch Meetings Worthwhile For Your Design Contractors

The pitch meeting is an essential part of the design process for many agencies. However, there’s a worrying trend with these meetings – they finish without any selection of any designer involved in the pitches. This sends out a bad message; it suggests that design agencies are exploiting the pitch meeting for their own idea generation process. I...

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  • 2 years ago
How to Get a Freelance Design Client to Pay Up

How to Get a Freelance Design Client to Pay Up

I have been pretty lucky as a freelancer and most of my clients have paid when they’ve been expected to. However, there have been a couple of difficult moments and learning how to handle the client whose wallet becomes recalcitrant after you deliver work is a key skill for a freelancer.Don’t Start with a Scorched Earth PolicyYes, it can be frust...

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  • 2 years ago
Stop Thief! What to Do If Someone Steals Your Copyright

Stop Thief! What to Do If Someone Steals Your Copyright

The downside of the internet is that copyright theft has never been so easy. Your designs, photos, writing, etc. are all at risk of being ripped off. So what can you do to stop this?Monitor the SituationSet aside some time to search for your work; you can use photo search engines, keyword tags (and Google alerts to automate this), etc. You can’t...

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  • 2 years ago
Mobile Design – Things to Consider When Going Global

Mobile Design – Things to Consider When Going Global

This is the age of responsive design. Mobile is the platform to be on today with more than half the world’s Internet usage coming through smartphones. That means there are global opportunities for brands that simply didn’t exist a decade ago. However, if you want to get to grips with those opportunities there are some things to bear in mind too:...

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  • 2 years ago
UX Project Management Series: Project Management Basics (Part Three)

UX Project Management Series: Project Management Basics (Part Three)

Welcome back to our series designed to help the first time UX project manager with some basics of project management. The previous parts (and our series on time management) can be found under the UX daily tab on our site. Let’s take a look at a few more skills you’ll need to get your UX projects delivered on time and on budget:Keep an Eye on the...

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  • 2 years ago
UX Project Management Series: Project Management Basics (Part Two)

UX Project Management Series: Project Management Basics (Part Two)

Welcome back to our project management basics series – if you’ve missed any of the preceding parts of this series they can be found under the UX Daily tab on our site. Today we’re looking at more of the basic skills you’ll need to bring your UX projects to fruition:Understand Your Project Management ToolsIf you’re going to use project management...

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  • 2 years ago
UX Basics and the Entrepreneurial - Testing Solutions – Wireframes

UX Basics and the Entrepreneurial - Testing Solutions – Wireframes

Welcome back to our UX basics series for entrepreneurs. If you’ve missed any of the previous episodes in this series you can find them under the UX Daily tab on our website. Today, we’re looking at the process of testing solutions and our next step from sketching is wireframing.What is Wireframing?Wireframes are a little more solid than sketches...

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  • 2 years ago
UX Basics and the Entrepreneurial –Developing Solutions

UX Basics and the Entrepreneurial –Developing Solutions

In the first two parts of this series we examined how to identify problems that need solving and how to test whether there’s a market for a solution and what that market might be worth to you. Today we’re going to look at how you might go about solving the problems and how your users may be able to help.The Hard WorkThis is where the hard bit of...

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  • 2 years ago
UX Project Management Series: Time Management and You (Part Three)

UX Project Management Series: Time Management and You (Part Three)

This is the last part of our time management series in this UX project management series. The other parts of the series can be found under the UX daily tab on our website. We’ve just got a few more tips for keeping your time on track to deliver your creative projects with ease:Be Ruthless in MeetingsMeetings were the biggest time waste of my emp...

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  • 2 years ago
Content Management Systems

Content Management Systems

This week we’ve looked at 6 CMS systems for web designers; WordPress, Quick.CMS, Joomla, Drupal, LightCMS and Squarespace. But which is best for your project? There’s no simple answer to that but let’s take a quick look and some specific cases:Web Designers with Little Experience of CMS SystemsIf you’re not very experienced with CMS systems you’...

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  • 2 years ago