Susan M. Dray

Personal Homepage
http://www.dray.com
Employer
Dray & Associates, Inc. (http://www.dray.com)
Email
susan.dray@dray.com

Since 1979, Dr. Susan M. Dray has worked in the field of human factors to increase the quality and intuitiveness of user interface designs for users around the world. She has worked as both an internal and external consultant, and combines expertise in interface evaluation, usability evaluation, and contextual and ethnographic research with a cross-cultural and organizational perspective.



As President of Dray & Associates, Inc., she consults internationally on interface design and usability. She has evaluated and helped redesign user interfaces for all types of websites, desktop and Web applications, as well as both hardware and software consumer products and technical equipment. She specializes in international user studies, and has conducted user research in 20 countries.




A pioneer in Human-Computer Interaction, she was Director of Human Factors at IDS [now American Express Financial Advisors], where, in 1988, she developed one of the first corporate usability labs outside the computer industry. Previously, at Honeywell, she was involved in evaluating usability of consumer product hardware and software, as well as military technologies.



Dr. Dray is a leader in the Human Factors profession nationally and internationally. She has given over 100 talks at conferences and symposia in the U.S., Europe, and Australia, including the invited the Keynote address at the 2nd South African Conference on Human-Computer Interaction, in Pretoria, South Africa in September, 2001, the annual conference of the South African Institute of Computer Scientists and Information Technologists (SAICSIT) in 2002, and the Asia-Pacific Conference on Computer-Human Interaction (AP-CHI) in 2004. In addition, she has published numerous papers and book chapters. She was elected a Fellow of the Human Factors and Ergonomics Society and has chaired both the Organizational Design and Management Technical Group and the Computer Systems Technical Group of this same organization, as well as the Computers and Communications Scientific and Technical Committee of the International Ergonomics Association. Dr. Dray has been the North American editor of the prestigious international journal Behaviour and Information Technology, and the editor of the Business column of the Association for Computing Machinery's magazine interactions.



Dr. Dray received her doctorate in Psychology from UCLA (1980) and is a Board Certified Human Factors Professional

Publication Statistics

Publication period start
1987
Publication period end
2011
Number of co-authors
96

Co-authors
Number of publications with favourite co-authors

Productive Colleagues
Most productive colleagues in number of publications

Publications

Siegel, David A., Dray, Susan M. (2011): A Professional Empiricist Manifesto. In Interactions, 18 (4) pp. 82-87.

Kam, Matthew, Dray, Susan M., Toyama, Kentaro, Marsden, Gary, Parikh, Tapan, Cutrell, Ed (2010): Computing technology in international development: who, what, where, when, why and how?. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems , 2010, . pp. 3135-3138. http://doi.acm.org/10.1145/1753846.1753935

Buie, Elizabeth, Dray, Susan M., Instone, Keith, Jain, Jhilmil, Lindgaard, Gitte, Lund, Arnie (2010): How to bring HCI research and practice closer together. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems , 2010, . pp. 3181-3184. http://doi.acm.org/10.1145/1753846.1753951

Buie, Elizabeth A., Dray, Susan M., Instone, Keith E., Jain, Jhilmil, Lindgaard, Gitte, Lund, Arnold M. (2010): Researcher-practitioner interaction. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems , 2010, . pp. 4469-4472. http://doi.acm.org/10.1145/1753846.1754176

Churchill, Elizabeth, Dray, Susan M., Elliott, Ame, Larvie, Patrick, Siegel, David (2010): Addressing challenges in doing international field research. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems , 2010, . pp. 3127-3130. http://doi.acm.org/10.1145/1753846.1753932

Dray, Susan M. (2009): Engaged Scholars, Thoughtful Practitioners: The Interdependence of Academics and Practitio. In Journal of Usability Studies, 5 (1) pp. 1-7.

Sambasivan, Nithya, Ho, Melissa, Kam, Matthew, Kodagoda, Neesha, Dray, Susan M., Thomas, John C., Light, Ann, Toyama, Kentaro (2009): Human-centered computing in international development. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 4745-4750. http://doi.acm.org/10.1145/1520340.1520731

Thomas, John, Dearden, Andy, Dray, Susan M., Light, Ann, Best, Michael, Arkin, Nuray, Maunder, Andrew, Kam, Mathew, Chetty, Marshini, Sambasivan, Nithya, Buckhalter, Celeste, Krishnan, Gaurishankar (2008): HCI for community and international development. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008, . pp. 3909-3912. http://doi.acm.org/10.1145/1358628.1358954

Dray, Susan M., Siegel, David A. (2007): Understanding Users In Context: An In-Depth Introduction to Fieldwork for User Centered De. In: Baranauskas, Maria Cecília Calani, Palanque, Philippe A., Abascal, Julio, Barbosa, Simone Diniz Junqueira (eds.) DEGAS 2007 - Proceedings of the 1st International Workshop on Design and Evaluation of e-Government Applications and Services September 11th, 2007, Rio de Janeiro, Brazil. pp. 712-713. http://dx.doi.org/10.1007/978-3-540-74800-7_96

Dray, Susan M., Siegel, David A. (2007): Dealing with the Challenges of Interpreting International User Research. In: Stephanidis, Constantine (eds.) UAHCI 2007 - 4th International Conference on Universal Access in Human-Computer Interaction - Part 1 July 22-27, 2007, Beijing, China. pp. 75-81. http://dx.doi.org/10.1007/978-3-540-73279-2_9

Aykin, Nuray M., chavan, apala lahiri, Dray, Susan M., Prabhu, Girish V. (2007): Panel Discussion: Global Innovative Design for Social Change. In: Aykin, Nuray M. (eds.) UI-HCII 2007 - Second International Conference on Usability and Internationalization - Part I July 22-27, 2007, Beijing, China. pp. 3-9. http://dx.doi.org/10.1007/978-3-540-73287-7_1

Siegel, David A., Dray, Susan M. (2007): Contextual User Research for International Software Design. In: Aykin, Nuray M. (eds.) UI-HCII 2007 - Second International Conference on Usability and Internationalization - Part II July 22-27, 2007, Beijing, China. pp. 266-273. http://dx.doi.org/10.1007/978-3-540-73289-1_32

Best, Mike, Dearden, Andrew M., Dray, Susan M., Light, Ann, Thomas, John C., Buckhalter, Celeste, Greenblatt, Dan, Krishnan, Shanks, Sambasivan, Nithya (2007): Sharing Perspectives on Community-Centered Design and International Development. In: Baranauskas, Maria Cecília Calani, Palanque, Philippe A., Abascal, Julio, Barbosa, Simone Diniz Junqueira (eds.) DEGAS 2007 - Proceedings of the 1st International Workshop on Design and Evaluation of e-Government Applications and Services September 11th, 2007, Rio de Janeiro, Brazil. pp. 696-697. http://dx.doi.org/10.1007/978-3-540-74800-7_88

Dearden, Andrew M., Dunckley, Lynne, Best, Mike, Dray, Susan M., Light, Ann, Thomas, John C. (2007): Socially Responsible Design in the Context of International Development. In: Baranauskas, Maria Cecília Calani, Palanque, Philippe A., Abascal, Julio, Barbosa, Simone Diniz Junqueira (eds.) DEGAS 2007 - Proceedings of the 1st International Workshop on Design and Evaluation of e-Government Applications and Services September 11th, 2007, Rio de Janeiro, Brazil. pp. 694-695. http://dx.doi.org/10.1007/978-3-540-74800-7_87

Siegel, David A., Reid, Bill, Dray, Susan M. (2006): IT security: protecting organizations in spite of themselves. In Interactions, 13 (3) pp. 20-27.

Dray, Susan M., Karat, Clare-Marie, Rosenberg, Daniel, Siegel, David A., Wixon, Dennis (2005): Is ROI an effective approach for persuading decision-makers of the value of user-centered . In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems , 2005, . pp. 1168-1169. http://doi.acm.org/10.1145/1056808.1056865

Siegel, David A., Dray, Susan M. (2005): Avoiding the next schism: ethnography and usability. In Interactions, 12 (2) pp. 58-61.

Dray, Susan M., Siegel, David A. (2004): Remote possibilities?: international usability testing at a distance. In Interactions, 11 (2) pp. 10-17. http://doi.acm.org/10.1145/971258.971264

Dray, Susan M. (2003): Usable for the World: A Practical Guide to International User Studies. In: Evers, Vanessa, Rose, Kerstin, Honold, Pia, Coronado, José, Day, Donald L. (eds.) Designing for Global Markets 5 - IWIPS 2003 - Fifth International Workshop on Internationalisation of Products and Systems 17-19 July, 2003, Berlin, Germany. pp. 291-292.

Dray, Susan M., Siegel, David A. (2003): Addressing the Digital Divide through User-Centered Design. In: Evers, Vanessa, Rose, Kerstin, Honold, Pia, Coronado, José, Day, Donald L. (eds.) Designing for Global Markets 5 - IWIPS 2003 - Fifth International Workshop on Internationalisation of Products and Systems 17-19 July, 2003, Berlin, Germany. pp. 177-188.

Siegel, David A., Dray, Susan M. (2003): Living on the edges: user-centered design and the dynamics of specialization in organizati. In Interactions, 10 (5) pp. 18-27.

Dray, Susan M., Siegel, David A., Feldman, E., Potenza, M. (2002): Why do version 1.0 and not release it?: Conducting field trials of the tablet PC. In Interactions, 9 (2) pp. 11-16.

Muller, Michael J., Christiansen, Ellen, Nardi, Bonnie A., Dray, Susan M. (2001): Spiritual life and information technology. In Communications of the ACM, 44 (3) pp. 82-83. http://doi.acm.org/10.1145/365181.365211

Dray, Susan M. (2001): Business: going global with the product design process: does it make sense?. In Interactions, 8 (6) pp. 21-26. http://doi.acm.org/10.1145/384076.384082 Citation

Dray, Susan M. (2001): Business: "where do I start?". In Interactions, 8 (5) pp. 25-28. http://doi.acm.org/10.1145/382899.382904 Citation

Day, Donald, Dray, Susan M. (2001): Business: Learning the ropes of conference and meeting organization. In Interactions, 8 (3) pp. 43-45. http://doi.acm.org/10.1145/369825.369831 Citation

Frohlich, David M., Dray, Susan M., Silverman, Amy (2001): Breaking Up is Hard to Do: Family Perspectives on the Future of the Home PC. In International Journal of Human-Computer Studies, 54 (5) pp. 701-724.

Dray, Susan M., Siegel, David A. (2001): The past recaptured: in search of lost paradigms. In Behaviour and Information Technology, 20 (5) pp. 315-321.

Dray, Susan M. (2000): Business: thoughts from 35,000 feet: the evolving real-world context of user centered desi. In Interactions, 7 (3) pp. 21-26. http://www.acm.org/pubs/articles/journals/interactions/2000-7-3/p21-dray/p21-dray.pdf

Dray, Susan M., Siegel, David A. (1999): Business: penny-wise, pound-wise: making smart trade-offs in planning usability studies. In Interactions, 6 (3) pp. 25-30. http://www.acm.org/pubs/articles/journals/interactions/1999-6-3/p25-dray/p25-dray.pdf

Dray, Susan M., Siegel, David A. (1998): Business: User-Centered Design and the "Vision Thing". In Interactions, 5 (2) pp. 16-20. http://www.acm.org/pubs/articles/journals/interactions/1998-5-2/p16-dray/p16-dray.pdf

Millen, David R., Dray, Susan M. (1997): Job Transformation in the Age of the Net. In Interactions, 4 (2) pp. 13-18. http://www.acm.org/pubs/articles/journals/interactions/1997-4-2/p13-millen/p13-millen.pdf

Dray, Susan M. (1996): Designing for the Rest of the World: A Consultant's Observation. In Interactions, 3 (2) pp. 15-18. http://www.acm.org/pubs/articles/journals/interactions/1996-3-2/p15-dray/p15-dray.pdf

Dray, Susan M. (1995): Global Goes GUI: A Case Study of the Introduction of User-Centered Design. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting , 1995, . pp. 844-848.

Dray, Susan M. (1995): The Importance of Designing Usable Systems. In Interactions, 2 (1) pp. 17-20. http://www.acm.org/pubs/articles/journals/interactions/1995-2-1/p17-dray/p17-dray.pdf

Dray, Susan M., Dayton, Tom, Mrazek, Deb, Muckler, Frederick A., Rafield, Mike (1993): Making Human Factors Usable. In: Proceedings of the Human Factors and Ergonomics Society 37th Annual Meeting , 1993, . pp. 863-866.

McCrobie, Daniel, Robertson, Michelle, Dray, Susan M., Hedge, Alan, O\'Neill, Michael J., Cornell, Paul (1993): The Big Picture in Office Design. In: Proceedings of the Human Factors and Ergonomics Society 37th Annual Meeting , 1993, . pp. 474-478.

Dayton, Tom, Barr, Bob, Burke, Pamela A., Cohill, Andrew M., Day, Mary Carol, Dray, Susan M., Ehrlich, Kate, Fitzsimmons, Lynne Axel, Henneman, Richard L., Hornstein, Susan B., Karat, John, Kliger, Jill (1993): Skills Needed by User-Centered Design Practitioners in Real Software Development Environme. In ACM SIGCHI Bulletin, 25 (3) pp. 16-31.

Albin, Thomas, Dray, Susan M., Larson, Nancy, Nagamachi, Mitsuo, Neese, Regina (1992): Scenes from the Front Line: Implementing Ergonomics in Organizations. In: Proceedings of the Human Factors Society 36th Annual Meeting , 1992, . pp. 875.

Dray, Susan M., George, Debra S. (1992): Looking Back for the Future: Learnings about User-Centered Design. In: Proceedings of the Human Factors Society 36th Annual Meeting , 1992, . pp. 872-874.

Eoyang, Glenda H., Dray, Susan M. (1992): \"It\'s Not Supposed to Work that Way!\": Applying Chaos Science to Work in Organizations. In: Proceedings of the Human Factors Society 36th Annual Meeting , 1992, . pp. 848-850.

Nielsen, Jakob, Dray, Susan M., Foley, James D., Walsh, Paul, Wright, Peter C. (1990): Usability Engineering on a Budget. In: Diaper, Dan, Gilmore, David J., Cockton, Gilbert, Shackel, Brian (eds.) INTERACT 90 - 3rd IFIP International Conference on Human-Computer Interaction August 27-31, 1990, Cambridge, UK. pp. 1067-1070.

Dray, Susan M., Davis-Coury, Lane, Hedge, Alan, Imada, Andrew, McGee, Jeninne, Robertson, Michelle, Wilson, John (1989): Recycling \"Ergonomic\" Tools for \"Macroergonomic\" Use. In: Proceedings of the Human Factors Society 33rd Annual Meeting , 1989, . pp. 830.

Dray, Susan M., Hopelain, David, Imada, Andrew, Kling, Rob, Mallott, Betty, Robertson, Michelle, Taylor, James (1988): Putting It in Perspective: Different Disciplines\' Approaches to Managing Technologically-. In: Proceedings of the Human Factors Society 32nd Annual Meeting , 1988, . pp. 765.

Dray, Susan M. (1988): Critical Linkages: Top Management\'s Role in Making Technology Work. In: Proceedings of the Human Factors Society 32nd Annual Meeting , 1988, . pp. 751-754.

Hoffman, Mark S., Bachert, Robert F., Alluisi, Earl A., Dray, Susan M., Gallaway, Glen R., Gatchell, Susanne M., Hendrick, Hal W. (1987): Achievement of Organizational Effectiveness: Success Cases and Challenges for the Future o. In: Proceedings of the Human Factors Society 31st Annual Meeting , 1987, . pp. 1234-1235.

Dray, Susan M. (1987): Getting the Baby into the Bathwater: Putting Organizational Planning into the Systems Desi. In: Bullinger, Hans-Jorg, Shackel, Brian (eds.) INTERACT 87 - 2nd IFIP International Conference on Human-Computer Interaction September 1-4, 1987, Stuttgart, Germany. pp. 793-797.

Siegel, David A., Dray, Susan M. (2005): Making the Business Case for International User Centered Design. In: "Cost-Justifying Usability: An Update for the Internet Age" Morgan Kaufmann .

Siegel, David A., Dray, Susan M. (2011): International Contextual Field Research. In: "Global Usability" Springer .