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Frohlich, David M., Dray, Susan M., Silverman, Amy (2001): Breaking Up is Hard to Do: Family Perspectives on the Future of the Home PC. In International Journal of Human-Computer Studies, 54 (5) pp. 701-724.
Mrazek, Deborah, Silverman, Amy (1999): Business: a day-in-the-life of a customer centered design consultant. In Interactions, 6 (4) pp. 13-16. http://www.acm.org/pubs/articles/journals/interactions/1999-6-4/p13-mrazek/p13-mrazek.pdf