Shelley Evenson


Personal Homepage
Facebook (

With more than 25 years of experience in crafting compelling interfaces, Shelley Evenson is adept at helping organizations develop an in-depth understanding of customer needs, building experience strategies that respond to those needs, and implementing strategies across platforms and channels. She is the research manager in design and user experience for Facebook, focusing on service and social. She was a principal user experience designer and manager for Microsoft, and an associate professor at the School of Design at Carnegie Mellon University. Evenson taught courses in designing conceptual models, interaction and service design, and collaborated with colleagues from the Tepper School of Business and the Human Computer Interaction Institute to integrate business, technology and design in designing for service.

Publication Statistics

Publication period start
Publication period end
Number of co-authors

Number of publications with favourite co-authors

Productive Colleagues
Most productive colleagues in number of publications


Dubberly, Hugh, Mehta, Rajiv, Evenson, Shelley, Pangaro, Paul (2010): Reframing health to embrace design of our own well-being. In Interactions, 17 (3) pp. 56-63.

Dubberly, Hugh, Evenson, Shelley (2010): Design as learning -- or "knowledge creation" -- the SECI model. In Interactions, 17 (6) pp. 75-79.

Lee, Kipum, Evenson, Shelley, Buchanan, Richard (2009): More than kimchi and cash: designing for cultural identity. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 2663-2666.

Rohrer, Christian, Au, Irene, Darnell, Elissa, Dickenson, Nancy, Evenson, Shelley, Kaasgaard, Klaus (2008): Design, marketing, strategy: where does user research belong?. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008, . pp. 2241-2244.

Dubberly, Hugh, Evenson, Shelley (2008): The analysis-synthesis bridge model. In Interactions, 15 (2) pp. 57-61.

Dubberly, Hugh, Evenson, Shelley (2008): The experience cycle. In Interactions, 15 (3) pp. 11-15.

Zimmerman, John, Forlizzi, Jodi, Evenson, Shelley (2007): Research through design as a method for interaction design research in HCI. In: Proceedings of ACM CHI 2007 Conference on Human Factors in Computing Systems , 2007, . pp. 493-502.

Spencer, Herbert, Evenson, Shelley, Zimmerman, John (2007): MediaFranca: ubiquitous computing for youth engagement. In: Koskinen, Ilpo, Keinonen, Turkka (eds.) DPPI 2007 - Proceedings of the 2007 International Conference on Designing Pleasurable Products and Interfaces August 22-25, 2007, Helsinki, Finland. pp. 429-433.

Holmlid, Stefan, Evenson, Shelley (2007): Prototyping and enacting services: Lessons learned from human-centered methods. In: Quality in Services, QUIS 10 , 2007, Orlando, FL, USA.

Burke, Paul, Nguyen, Sue, Sun, Pen-Fan, Evenson, Shelley, Kim, Jeong, Wright, Laura, Ahmed, Nabeel, Patel, Arjun (2005): Writing the BoK: designing for the networked learning environment of college students. In: Proceedings of the Conference on Designing for User Experiences DUX05 , 2005, . pp. 32.

Evenson, Shelley (2000): Design as Common Ground. In: Proceedings of DIS00: Designing Interactive Systems: Processes, Practices, Methods, & Techniques , 2000, . pp. 3.

Wulff, Wendie, Evenson, Shelley, Rheinfrank, John (1990): Animating Interfaces. In: Halasz, Frank (eds.) Proceedings of the 1990 ACM conference on Computer-supported cooperative work October 07 - 10, 1990, Los Angeles, California, United States. pp. 241-254.

Evenson, Shelley, Rheinfrank, John, Wulff, Wendie (1989): Towards a Design Language for Representing Hypermedia Cues. In: Halasz, Frank, Meyrowitz, Norman (eds.) Proceedings of ACM Hypertext 89 Conference November 5-8, 1989, Pittsburgh, Pennsylvania. pp. 83-92.

Holmlid, Stefan, Evenson, Shelley (2008): Bringing Service Design to Service Sciences, Management and Engineering. In: "Service Science, Management and Engineering: Education for the 21st Century" .