Mark S. Ackerman

Personal Homepage
http://www.socialworldsresearch.org/eecs/ackerm
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Email
ackerm@umich.edu

Professor at the School of Information, Computer Science and Engineering, University of Michigan.

Research Areas - Computer supported cooperative work (CSCW), collaborative systems, human-computer interaction (HCI), pervasive computing, ubicomp, social computing.

Also, Sociology of information, social analysis of computing systems.

Particular Topics - Collaborative information access, organizational (collective) memory, privacy, online communities, social computing.

Publication Statistics

Publication period start
1990
Publication period end
2012
Number of co-authors
102

Co-authors
Number of publications with favourite co-authors

Productive Colleagues
Most productive colleagues in number of publications

Publications

Zhou, Xiaomu, Zheng, Kai, Ackerman, Mark S., Hanauer, David (2012): Cooperative documentation: the patient problem list as a nexus in electronic health record. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work , 2012, . pp. 911-920. http://dx.doi.org/10.1145/2145204.2145340

Dong, Tao, Ackerman, Mark S., Newman, Mark W. (2012): Social overlays: augmenting existing UIs with social cues. In: Companion Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work , 2012, . pp. 79-82. http://dx.doi.org/10.1145/2141512.2141547

Schraefel, M. C., Kellog, Wendy, Ackerman, Mark S., Marsden, Gary, Boedker, Susanne, Wyche, Susan, Reddy, Madhu, Rouncefield, Mark (2012): Domain crossing: how much expertise is enough?. In: Companion Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work , 2012, . pp. 29-32. http://dx.doi.org/10.1145/2141512.2141529

Huh, Jina, Hartzler, Andrea, Munson, Sean, Anderson, Nick, Edwards, Kelly, Gore, John L., McDonald, David, O'Leary, Jim, Parker, Andrea, Streat, Derek, Yetisgen-Yildiz, Meliha, Ackerman, Mark S., Pratt, Wanda (2012): Brainstorming design for health: helping patients utilize patient-generated information on. In: Companion Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work , 2012, . pp. 11-12. http://dx.doi.org/10.1145/2141512.2141519

Huh, Jina, Ackerman, Mark S. (2012): Collaborative help in chronic disease management: supporting individualized problems. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work , 2012, . pp. 853-862. http://dx.doi.org/10.1145/2145204.2145331

Bernstein, Michael S., Ackerman, Mark S., Miller, Robert C. (2011): The trouble with social computing systems research. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems , 2011, . pp. 389-398. http://dx.doi.org/10.1145/1979742.1979618

Zhou, Xiaomu, Ackerman, Mark S., Zheng, Kai (2011): CPOE workarounds, boundary objects, and assemblages. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems , 2011, . pp. 3353-3362. http://dx.doi.org/10.1145/1978942.1979439

Huh, Jina, Newman, Mark W., Ackerman, Mark S. (2011): Supporting collaborative help for individualized use. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems , 2011, . pp. 3141-3150. http://dx.doi.org/10.1145/1978942.1979408

Yang, Jiang, Ackerman, Mark S., Adamic, Lada A. (2011): Virtual gifts and guanxi: supporting social exchange in a Chinese online community. In: Proceedings of ACM CSCW11 Conference on Computer-Supported Cooperative Work , 2011, . pp. 45-54. http://dx.doi.org/10.1145/1958824.1958832

Ackerman, Mark S., Muramatsu, Jack, McDonald, David W. (2010): Social regulation in an online game: uncovering the problematics of code. In: GROUP10 International Conference on Supporting Group Work , 2010, . pp. 173-182. http://dx.doi.org/10.1145/1880071.1880101

Huh, Jina, Ackerman, Mark S., Newman, Mark W., Buyuktur, Ayse G. (2010): Progressive scenarios: a rapid method for understanding user interpretations of technology. In: GROUP10 International Conference on Supporting Group Work , 2010, . pp. 31-34. http://dx.doi.org/10.1145/1880071.1880077

Newman, Mark W., Ackerman, Mark S., Kim, Jungwoo, Prakash, Atul, Hong, Zhenan, Mandel, Jacob, Dong, Tao (2010): Bringing the field into the lab: supporting capture and replay of contextual data for the . In: Proceedings of the 2010 ACM Symposium on User Interface Software and Technology , 2010, . pp. 105-108. http://doi.acm.org/10.1145/1866029.1866048

Huh, Jina, Ackerman, Mark S. (2010): Exploring social dimensions of personal information management with adults with AD/HD. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems , 2010, . pp. 3715-3720. http://doi.acm.org/10.1145/1753846.1754044

Zhou, Xiaomu, Ackerman, Mark S., Zheng, Kai (2010): Doctors and psychosocial information: records and reuse in inpatient care. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems , 2010, . pp. 1767-1776. http://doi.acm.org/10.1145/1753326.1753592

Bernstein, Michael S., Little, Greg, Miller, Robert C., Hartmann, Bjorn, Ackerman, Mark S., Karger, David R., Crowell, David, Panovich, Katrina (2010): Soylent: a word processor with a crowd inside. In: Proceedings of the 2010 ACM Symposium on User Interface Software and Technology , 2010, . pp. 313-322. http://doi.acm.org/10.1145/1866029.1866078

Ackerman, Mark S., Dong, Tao, Gifford, Scott, Kim, Jungwoo, Newman, Mark W., Prakash, Atul, Qidwai, Sarah, Garcia, David, Villegas, Paulo, Cadenas, Alejandro, Sánchez-Esguevillas, Antonio, Aguiar, Javier, Carro, Belén, Mailander, Sean, Schroeter, Ronald, Foth, Marcus, Bhattacharya, Amiya (2009): Location-Aware Computing, Virtual Networks. In IEEE Pervasive Computing, 8 (4) pp. 28-32. http://doi.ieeecomputersociety.org/10.1109/MPRV.2009.78

Cook, Eric, Teasley, Stephanie D., Ackerman, Mark S. (2009): Contribution, commercialization & audience: understanding participation in an online c. In: GROUP09 - International Conference on Supporting Group Work , 2009, . pp. 41-50. http://doi.acm.org/10.1145/1531674.1531681

Lee, David, Munson, Sean A., Congleton, Ben, Newman, Mark W., Ackerman, Mark S., Hofer, Erik C., Finholt, Thomas A. (2009): Montage: a platform for physically navigating multiple pages of web content. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 4477-4482. http://doi.acm.org/10.1145/1520340.1520686

Huh, Jina, Ackerman, Mark S. (2009): Designing for all users: including the odd users. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 2449-2458. http://doi.acm.org/10.1145/1520340.1520348

Zhou, Xiaomu, Ackerman, Mark S., Zheng, Kai (2009): I just don\'t know why it\'s gone: maintaining informal information use in inpatient care. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 2061-2070. http://doi.acm.org/10.1145/1518701.1519014

Nam, Kevin Kyung, Ackerman, Mark S., Adamic, Lada A. (2009): Questions in, knowledge in?: a study of Naver\'s question answering community. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 779-788. http://doi.acm.org/10.1145/1518701.1518821

Congleton, Ben, Ackerman, Mark S., Newman, Mark W. (2008): The ProD framework for proactive displays. In: Cousins, Steve B., Beaudouin-Lafon, Michel (eds.) Proceedings of the 21st Annual ACM Symposium on User Interface Software and Technology October 19-22, 2008, Monterey, CA, USA. pp. 221-230. http://doi.acm.org/10.1145/1449715.1449752

Adamic, Lada A., Zhang, Jun, Bakshy, Eytan, Ackerman, Mark S. (2008): Knowledge sharing and yahoo answers: everyone knows something. In: Proceedings of the 2008 International Conference on the World Wide Web , 2008, . pp. 665-674. http://doi.acm.org/10.1145/1367497.1367587

Elliott, Margaret, Ackerman, Mark S., Scacchi, Walt (2007): Knowledge work artifacts: kernel cousins for free/open source software development. In: GROUP07: International Conference on Supporting Group Work , 2007, . pp. 177-186. http://doi.acm.org/10.1145/1316624.1316650

Zhang, Jun, Ackerman, Mark S., Adamic, Lada (2007): Expertise networks in online communities: structure and algorithms. In: Proceedings of the 2007 International Conference on the World Wide Web , 2007, . pp. 221-230. http://doi.acm.org/10.1145/1242572.1242603

Zhang, Jun, Ackerman, Mark S., Adamic, Lada, Nam, Kevin Kyung (2007): QuME: a mechanism to support expertise finding in online help-seeking communities. In: Proceedings of the ACM Symposium on User Interface Software and Technology October 7-10, 2007, Newport, Rhode Island, USA. pp. 111-114. http://doi.acm.org/10.1145/1294211.1294230

Nam, Kevin K., Ackerman, Mark S. (2007): Arkose: reusing informal information from online discussions. In: GROUP07: International Conference on Supporting Group Work , 2007, . pp. 137-146. http://doi.acm.org/10.1145/1316624.1316644

Zhang, Jun, Ye, Yang, Ackerman, Mark S., Qu, Yan (2007): SISN: A Toolkit for Augmenting Expertise Sharing Via Social Networks. In: Schuler, Douglas (eds.) OCSC 2007 - Online Communities and Social Computing - Second International Conference July 22-27, 2007, Beijing, China. pp. 491-500. http://dx.doi.org/10.1007/978-3-540-73257-0_54

Resnick, Paul, Riedl, John, Terveen, Loren, Ackerman, Mark S. (2005): Beyond threaded conversation. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems , 2005, . pp. 2138-2139. http://doi.acm.org/10.1145/1056808.1057126

Zhang, Jun, Ackerman, Mark S. (2005): Searching for expertise in social networks: a simulation of potential strategies. In: GROUP05: International Conference on Supporting Group Work November 6-9, 2005, Sanibel Island, Florida, USA. pp. 71-80. http://doi.acm.org/10.1145/1099203.1099214

Teevan, Jaime, Alvarado, Christine, Ackerman, Mark S., Karger, David R. (2004): The perfect search engine is not enough: a study of orienteering behavior in directed sear. In: Dykstra-Erickson, Elizabeth, Tscheligi, Manfred (eds.) Proceedings of ACM CHI 2004 Conference on Human Factors in Computing Systems April 24-29, 2004, Vienna, Austria. pp. 415-422. http://doi.acm.org/10.1145/985692.985745

Halverson, Christine, Erickson, Thomas, Ackerman, Mark S. (2004): Behind the help desk: evolution of a knowledge management system in a large organization. In: Proceedings of ACM CSCW04 Conference on Computer-Supported Cooperative Work , 2004, . pp. 304-313. http://doi.acm.org/10.1145/1031607.1031657

Ackerman, Mark S., Halverson, Christine (2004): Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizat. In Computer Supported Cooperative Work, 13 (2) pp. 155-189. http://springerlink.metapress.com/openurl.asp?genre=article&id=doi:10.1023/B:COSU.0000045805.77534.2a

Ackerman, Mark S., Huysman, Marlene, Carroll, John M., Wellman, Barry, DeMichelis, Giorgio, Wulf, Volker (2004): Communities and technologies: an approach to foster social capital?. In: Proceedings of ACM CSCW04 Conference on Computer-Supported Cooperative Work , 2004, . pp. 406-408. http://doi.acm.org/10.1145/1031607.1031675

Ackerman, Mark S. (2004): Privacy in pervasive environments: next generation labeling protocols. In Personal and Ubiquitous Computing, 8 (6) pp. 430-439. http://dx.doi.org/10.1007/s00779-004-0305-8

Schmandt, Chris, Ackerman, Mark S. (2004): Personal and Ubiquitous Computing. In Personal and Ubiquitous Computing, 8 (6) pp. 389-390. http://dx.doi.org/10.1007/s00779-004-0306-7

Halverson, Christine, Ackerman, Mark S. (2003): \"Yeah, the Rush ain\'t here yet - Take a break\": Creation and Use of an Artifact as Orga. In: HICSS 2003 , 2003, . pp. 113. http://csdl.computer.org/comp/proceedings/hicss/2003/1874/04/187440113babs.htm

Lutters, Wayne G., Ackerman, Mark S. (2002): Achieving safety: a field study of boundary objects in aircraft technical support. In: Churchill, Elizabeth F., McCarthy, Joe, Neuwirth, Christine, Rodden, Tom (eds.) Proceedings of the 2002 ACM conference on Computer supported cooperative work November 16 - 20, 2002, New Orleans, Louisiana, USA. pp. 266-275. http://doi.acm.org/10.1145/587078.587116

Schmandt, Chris, Kim, Jang, Lee, Kwan, Vallejo, Gerardo, Ackerman, Mark S. (2002): Mediated voice communication via mobile IP. In: Beaudouin-Lafon, Michel (eds.) Proceedings of the 15th annual ACM symposium on User interface software and technology October 27-30, 2002, Paris, France. pp. 141-150. http://doi.acm.org/10.1145/571985.572005

Ackerman, Mark S., Darrell, Trevor, Weitzner, Daniel J. (2001): Privacy in Context. In Human-Computer Interaction, 16 (2) pp. 167-176.

McDonald, David W., Ackerman, Mark S. (2000): Expertise Recommender: A Flexible Recommendation System and Architecture. In: Kellogg, Wendy A., Whittaker, Steve (eds.) Proceedings of the 2000 ACM conference on Computer supported cooperative work , 2000, Philadelphia, Pennsylvania, United States. pp. 231-240. http://www.acm.org/pubs/articles/proceedings/cscw/358916/p231-mcdonald/p231-mcdonald.pdf

Ackerman, Mark S., Hadverson, Christine A. (2000): Reexamining Organizational Memory. In Communications of the ACM, 43 (1) pp. 58-64. http://doi.acm.org/10.1145/323830.323845

Ackerman, Mark S. (2000): The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feas. In Human-Computer Interaction, 15 (2) pp. 181-203.

Ackerman, Mark S., Halverson, Christine (1999): Organizational Memory: Processes, Boundary Objects, and Trajectories. In: HICSS 1999 , 1999, . http://csdl.computer.org/comp/proceedings/hicss/1999/0001/01/00011067abs.htm

Ackerman, Mark S., Mandel, Eric (1999): Memory in the Small: Combining Collective Memory and Task Support for a Scientific Communi. In Journal of Organizational Computing and Electronic Commerce, 9 (2) pp. 105-127. http://www.leaonline.com/doi/abs/10.1207/s15327744joce0902%263_2

Ackerman, Mark S., Halverson, Christine (1998): Considering an Organization's Memory. In: Poltrock, Steven, Grudin, Jonathan (eds.) Proceedings of the 1998 ACM conference on Computer supported cooperative work November 14 - 18, 1998, Seattle, Washington, United States. pp. 39-48. http://www.acm.org/pubs/articles/proceedings/cscw/289444/p39-ackerman/p39-ackerman.pdf

McDonald, David W., Ackerman, Mark S. (1998): Just Talk to Me: A Field Study of Expertise Location. In: Poltrock, Steven, Grudin, Jonathan (eds.) Proceedings of the 1998 ACM conference on Computer supported cooperative work November 14 - 18, 1998, Seattle, Washington, United States. pp. 315-324. http://www.acm.org/pubs/articles/proceedings/cscw/289444/p315-mcdonald/p315-mcdonald.pdf

Ackerman, Mark S. (1998): Augmenting Organizational Memory: A Field Study of Answer Garden. In ACM Transactions on Information Systems, 16 (3) pp. 203-224.

Muramatsu, Jack, Ackerman, Mark S. (1998): Computing, Social Activity, and Entertainment: A Field Study of a Game MUD. In Computer Supported Cooperative Work, 7 (1) pp. 87-122.

Ackerman, Mark S., Hindus, Debby, Mainwaring, Scott D., Starr, Brian (1997): Hanging on the 'Wire: A Field Study of an Audio-Only Media Space. In ACM Transactions on Computer-Human Interaction, 4 (1) pp. 39-66. http://www.acm.org/pubs/articles/journals/tochi/1997-4-1/p39-ackerman/p39-ackerman.pdf

Hindus, Debby, Ackerman, Mark S., Mainwaring, Scott D., Starr, Brian (1996): Thunderwire: A Field Study of an Audio-Only Media Space. In: Olson, Gary M., Olson, Judith S., Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States. pp. 238-247. http://www.acm.org/pubs/articles/proceedings/cscw/240080/p238-hindus/p238-hindus.pdf

Ackerman, Mark S., Starr, Brian (1996): Social Acitivity Indicators for Groupware. In IEEE Computer, 29 (6) pp. 37-42.

Ackerman, Mark S., Palen, Leysia (1996): The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System. In: Tauber, Michael J., Bellotti, Victoria, Jeffries, Robin, Mackinlay, Jock D., Nielsen, Jakob (eds.) Proceedings of the ACM CHI 96 Human Factors in Computing Systems Conference April 14-18, 1996, Vancouver, Canada. pp. 268-275. http://www.acm.org/sigchi/chi96/proceedings/papers/Ackerman/ack_txt.htm

Ackerman, Mark S., McDonald, David W. (1996): Answer Garden 2: Merging Organizational Memory with Collaborative Help. In: Olson, Gary M., Olson, Judith S., Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States. pp. 97-105. http://www.acm.org/pubs/articles/proceedings/cscw/240080/p97-ackerman/p97-ackerman.pdf

Ackerman, Mark S., Mandel, Eric (1995): Memory in the small: an application to provide task-based organizational memory for a scie. In: HICSS 1995 , 1995, . pp. 323-332. http://csdl.computer.org/comp/proceedings/hicss/1995/6945/00/69450323abs.htm

Ackerman, Mark S., Starr, Brian (1995): Social Activity Indicators: Interface Components for CSCW Systems. In: Robertson, George G. (eds.) Proceedings of the 8th annual ACM symposium on User interface and software technology November 15 - 17, 1995, Pittsburgh, Pennsylvania, United States. pp. 159-168. http://www.acm.org/pubs/articles/proceedings/uist/215585/p159-ackerman/p159-ackerman.pdf

Covi, Lisa, Ackerman, Mark S. (1995): Such Easy-to-Use Systems!: How Organizations Shape the Design and Use of Online Help Syste. In: Proceedings of the ACM Conference on Organizational Computing Systems 1995 August 13-16, 1995, Milpitas, California, USA. pp. 280-288.

Ackerman, Mark S. (1994): Augmenting the Organizational Memory: A Field Study of Answer Garden. In: Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22 - 26, 1994, Chapel Hill, North Carolina, United States. pp. 243-252. http://www.acm.org/pubs/articles/proceedings/cscw/192844/p243-ackerman/p243-ackerman.pdf

Ackerman, Mark S. (1994): Definitional and Contextual Issues in Organizational and Group Memories. In: HICSS 1994 , 1994, . pp. 191-200.

Ackerman, Mark S. (1991): Shared Expertise and the Answer Garden. In: Robertson, Scott P., Olson, Gary M., Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. pp. 489. http://www.acm.org/pubs/articles/proceedings/chi/108844/p489-ackerman/p489-ackerman.pdf

Schmandt, Chris, Ackerman, Mark S., Hindus, Debby (1990): Augmenting a Window System with Speech Input. In IEEE Computer, 23 (8) pp. 50-56.

Schmandt, Chris, Hindus, Debby, Ackerman, Mark S., Manandhar, Sanjay (1990): Observations on Using Speech Input for Window Navigation. In: Diaper, Dan, Gilmore, David J., Cockton, Gilbert, Shackel, Brian (eds.) INTERACT 90 - 3rd IFIP International Conference on Human-Computer Interaction August 27-31, 1990, Cambridge, UK. pp. 787-793.

Ackerman, Mark S., Malone, Thomas W. (1990): Answer Garden: A Tool for Growing Organizational Memory. In: Lochovsky, Frederick H., Allen, Robert (eds.) Proceedings of the Conference on Office Information Systems 1990 April 25-27, 1990, Cambridge, Massachusetts, USA. pp. 31-39.

Ackerman, Mark S., Edwards, Keith (eds.) Proceedings of the 13th annual ACM symposium on User interface software and technology November 06 - 08, 2000, San Diego, California, United States.

Olson, Gary M., Olson, Judith S., Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States.

Ackerman, Mark S., Pipek, Volkmar, Wulf, Volker (2003): Sharing Expertise : Beyond Knowledge Management, MIT Press,

(2010): Resources, Co-Evolution and Artifacts: Theory in CSCW, Ackerman, Mark S., Halverson, Christine A., Erickson, Thomas, Kellogg, Wendy A. (eds.), Springer,