Mark S. Ackerman

Personal Homepage
http://www.socialworldsresearch.org/eecs/ackerm
Employer
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Email
ackerm@umich.edu

Professor at the School of Information, Computer Science and Engineering, University of Michigan.

Research Areas - Computer supported cooperative work (CSCW), collaborative systems, human-computer interaction (HCI), pervasive computing, ubicomp, social computing.

Also, Sociology of information, social analysis of computing systems.

Particular Topics - Collaborative information access, organizational (collective) memory, privacy, online communities, social computing.

Publication Statistics

Publication period start
1990
Publication period end
2012
Number of co-authors
102

Co-authors
Number of publications with favourite co-authors

Productive Colleagues
Most productive colleagues in number of publications

Publications

Huh, Jina, Ackerman, Mark S. (2012): Collaborative help in chronic disease management: supporting individualized problems. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work , 2012, . pp. 853-862. http://dx.doi.org/10.1145/2145204.2145331

Zhou, Xiaomu, Zheng, Kai, Ackerman, Mark S., Hanauer, David (2012): Cooperative documentation: the patient problem list as a nexus in electronic health record. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work , 2012, . pp. 911-920. http://dx.doi.org/10.1145/2145204.2145340

Huh, Jina, Hartzler, Andrea, Munson, Sean, Anderson, Nick, Edwards, Kelly, Gore, John L., McDonald, David, O'Leary, Jim, Parker, Andrea, Streat, Derek, Yetisgen-Yildiz, Meliha, Ackerman, Mark S., Pratt, Wanda (2012): Brainstorming design for health: helping patients utilize patient-generated information on. In: Companion Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work , 2012, . pp. 11-12. http://dx.doi.org/10.1145/2141512.2141519

Dong, Tao, Ackerman, Mark S., Newman, Mark W. (2012): Social overlays: augmenting existing UIs with social cues. In: Companion Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work , 2012, . pp. 79-82. http://dx.doi.org/10.1145/2141512.2141547

Schraefel, M. C., Kellog, Wendy, Ackerman, Mark S., Marsden, Gary, Boedker, Susanne, Wyche, Susan, Reddy, Madhu, Rouncefield, Mark (2012): Domain crossing: how much expertise is enough?. In: Companion Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work , 2012, . pp. 29-32. http://dx.doi.org/10.1145/2141512.2141529

Yang, Jiang, Ackerman, Mark S., Adamic, Lada A. (2011): Virtual gifts and guanxi: supporting social exchange in a Chinese online community. In: Proceedings of ACM CSCW11 Conference on Computer-Supported Cooperative Work , 2011, . pp. 45-54. http://dx.doi.org/10.1145/1958824.1958832

Zhou, Xiaomu, Ackerman, Mark S., Zheng, Kai (2011): CPOE workarounds, boundary objects, and assemblages. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems , 2011, . pp. 3353-3362. http://dx.doi.org/10.1145/1978942.1979439

Huh, Jina, Newman, Mark W., Ackerman, Mark S. (2011): Supporting collaborative help for individualized use. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems , 2011, . pp. 3141-3150. http://dx.doi.org/10.1145/1978942.1979408

Bernstein, Michael S., Ackerman, Mark S., Miller, Robert C. (2011): The trouble with social computing systems research. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems , 2011, . pp. 389-398. http://dx.doi.org/10.1145/1979742.1979618

Newman, Mark W., Ackerman, Mark S., Kim, Jungwoo, Prakash, Atul, Hong, Zhenan, Mandel, Jacob, Dong, Tao (2010): Bringing the field into the lab: supporting capture and replay of contextual data for the . In: Proceedings of the 2010 ACM Symposium on User Interface Software and Technology , 2010, . pp. 105-108. http://doi.acm.org/10.1145/1866029.1866048

Zhou, Xiaomu, Ackerman, Mark S., Zheng, Kai (2010): Doctors and psychosocial information: records and reuse in inpatient care. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems , 2010, . pp. 1767-1776. http://doi.acm.org/10.1145/1753326.1753592

Huh, Jina, Ackerman, Mark S. (2010): Exploring social dimensions of personal information management with adults with AD/HD. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems , 2010, . pp. 3715-3720. http://doi.acm.org/10.1145/1753846.1754044

Bernstein, Michael S., Little, Greg, Miller, Robert C., Hartmann, Bjorn, Ackerman, Mark S., Karger, David R., Crowell, David, Panovich, Katrina (2010): Soylent: a word processor with a crowd inside. In: Proceedings of the 2010 ACM Symposium on User Interface Software and Technology , 2010, . pp. 313-322. http://doi.acm.org/10.1145/1866029.1866078

Huh, Jina, Ackerman, Mark S., Newman, Mark W., Buyuktur, Ayse G. (2010): Progressive scenarios: a rapid method for understanding user interpretations of technology. In: GROUP10 International Conference on Supporting Group Work , 2010, . pp. 31-34. http://dx.doi.org/10.1145/1880071.1880077

Ackerman, Mark S., Muramatsu, Jack, McDonald, David W. (2010): Social regulation in an online game: uncovering the problematics of code. In: GROUP10 International Conference on Supporting Group Work , 2010, . pp. 173-182. http://dx.doi.org/10.1145/1880071.1880101

Lee, David, Munson, Sean A., Congleton, Ben, Newman, Mark W., Ackerman, Mark S., Hofer, Erik C., Finholt, Thomas A. (2009): Montage: a platform for physically navigating multiple pages of web content. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 4477-4482. http://doi.acm.org/10.1145/1520340.1520686

Huh, Jina, Ackerman, Mark S. (2009): Designing for all users: including the odd users. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 2449-2458. http://doi.acm.org/10.1145/1520340.1520348

Zhou, Xiaomu, Ackerman, Mark S., Zheng, Kai (2009): I just don\'t know why it\'s gone: maintaining informal information use in inpatient care. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 2061-2070. http://doi.acm.org/10.1145/1518701.1519014

Ackerman, Mark S., Dong, Tao, Gifford, Scott, Kim, Jungwoo, Newman, Mark W., Prakash, Atul, Qidwai, Sarah, Garcia, David, Villegas, Paulo, Cadenas, Alejandro, Sánchez-Esguevillas, Antonio, Aguiar, Javier, Carro, Belén, Mailander, Sean, Schroeter, Ronald, Foth, Marcus, Bhattacharya, Amiya (2009): Location-Aware Computing, Virtual Networks. In IEEE Pervasive Computing, 8 (4) pp. 28-32. http://doi.ieeecomputersociety.org/10.1109/MPRV.2009.78

Cook, Eric, Teasley, Stephanie D., Ackerman, Mark S. (2009): Contribution, commercialization & audience: understanding participation in an online c. In: GROUP09 - International Conference on Supporting Group Work , 2009, . pp. 41-50. http://doi.acm.org/10.1145/1531674.1531681

Nam, Kevin Kyung, Ackerman, Mark S., Adamic, Lada A. (2009): Questions in, knowledge in?: a study of Naver\'s question answering community. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems , 2009, . pp. 779-788. http://doi.acm.org/10.1145/1518701.1518821

Adamic, Lada A., Zhang, Jun, Bakshy, Eytan, Ackerman, Mark S. (2008): Knowledge sharing and yahoo answers: everyone knows something. In: Proceedings of the 2008 International Conference on the World Wide Web , 2008, . pp. 665-674. http://doi.acm.org/10.1145/1367497.1367587

Congleton, Ben, Ackerman, Mark S., Newman, Mark W. (2008): The ProD framework for proactive displays. In: Cousins, Steve B., Beaudouin-Lafon, Michel (eds.) Proceedings of the 21st Annual ACM Symposium on User Interface Software and Technology October 19-22, 2008, Monterey, CA, USA. pp. 221-230. http://doi.acm.org/10.1145/1449715.1449752

Nam, Kevin K., Ackerman, Mark S. (2007): Arkose: reusing informal information from online discussions. In: GROUP07: International Conference on Supporting Group Work , 2007, . pp. 137-146. http://doi.acm.org/10.1145/1316624.1316644

Elliott, Margaret, Ackerman, Mark S., Scacchi, Walt (2007): Knowledge work artifacts: kernel cousins for free/open source software development. In: GROUP07: International Conference on Supporting Group Work , 2007, . pp. 177-186. http://doi.acm.org/10.1145/1316624.1316650

Zhang, Jun, Ackerman, Mark S., Adamic, Lada (2007): Expertise networks in online communities: structure and algorithms. In: Proceedings of the 2007 International Conference on the World Wide Web , 2007, . pp. 221-230. http://doi.acm.org/10.1145/1242572.1242603

Zhang, Jun, Ye, Yang, Ackerman, Mark S., Qu, Yan (2007): SISN: A Toolkit for Augmenting Expertise Sharing Via Social Networks. In: Schuler, Douglas (eds.) OCSC 2007 - Online Communities and Social Computing - Second International Conference July 22-27, 2007, Beijing, China. pp. 491-500. http://dx.doi.org/10.1007/978-3-540-73257-0_54

Zhang, Jun, Ackerman, Mark S., Adamic, Lada, Nam, Kevin Kyung (2007): QuME: a mechanism to support expertise finding in online help-seeking communities. In: Proceedings of the ACM Symposium on User Interface Software and Technology October 7-10, 2007, Newport, Rhode Island, USA. pp. 111-114. http://doi.acm.org/10.1145/1294211.1294230

Resnick, Paul, Riedl, John, Terveen, Loren, Ackerman, Mark S. (2005): Beyond threaded conversation. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems , 2005, . pp. 2138-2139. http://doi.acm.org/10.1145/1056808.1057126

Zhang, Jun, Ackerman, Mark S. (2005): Searching for expertise in social networks: a simulation of potential strategies. In: GROUP05: International Conference on Supporting Group Work November 6-9, 2005, Sanibel Island, Florida, USA. pp. 71-80. http://doi.acm.org/10.1145/1099203.1099214

Ackerman, Mark S. (2004): Privacy in pervasive environments: next generation labeling protocols. In Personal and Ubiquitous Computing, 8 (6) pp. 430-439. http://dx.doi.org/10.1007/s00779-004-0305-8

Teevan, Jaime, Alvarado, Christine, Ackerman, Mark S., Karger, David R. (2004): The perfect search engine is not enough: a study of orienteering behavior in directed sear. In: Dykstra-Erickson, Elizabeth, Tscheligi, Manfred (eds.) Proceedings of ACM CHI 2004 Conference on Human Factors in Computing Systems April 24-29, 2004, Vienna, Austria. pp. 415-422. http://doi.acm.org/10.1145/985692.985745

Schmandt, Chris, Ackerman, Mark S. (2004): Personal and Ubiquitous Computing. In Personal and Ubiquitous Computing, 8 (6) pp. 389-390. http://dx.doi.org/10.1007/s00779-004-0306-7

Ackerman, Mark S., Huysman, Marlene, Carroll, John M., Wellman, Barry, DeMichelis, Giorgio, Wulf, Volker (2004): Communities and technologies: an approach to foster social capital?. In: Proceedings of ACM CSCW04 Conference on Computer-Supported Cooperative Work , 2004, . pp. 406-408. http://doi.acm.org/10.1145/1031607.1031675

Halverson, Christine, Erickson, Thomas, Ackerman, Mark S. (2004): Behind the help desk: evolution of a knowledge management system in a large organization. In: Proceedings of ACM CSCW04 Conference on Computer-Supported Cooperative Work , 2004, . pp. 304-313. http://doi.acm.org/10.1145/1031607.1031657

Ackerman, Mark S., Halverson, Christine (2004): Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizat. In Computer Supported Cooperative Work, 13 (2) pp. 155-189. http://springerlink.metapress.com/openurl.asp?genre=article&id=doi:10.1023/B:COSU.0000045805.77534.2a

Halverson, Christine, Ackerman, Mark S. (2003): \"Yeah, the Rush ain\'t here yet - Take a break\": Creation and Use of an Artifact as Orga. In: HICSS 2003 , 2003, . pp. 113. http://csdl.computer.org/comp/proceedings/hicss/2003/1874/04/187440113babs.htm

Lutters, Wayne G., Ackerman, Mark S. (2002): Achieving safety: a field study of boundary objects in aircraft technical support. In: Churchill, Elizabeth F., McCarthy, Joe, Neuwirth, Christine, Rodden, Tom (eds.) Proceedings of the 2002 ACM conference on Computer supported cooperative work November 16 - 20, 2002, New Orleans, Louisiana, USA. pp. 266-275. http://doi.acm.org/10.1145/587078.587116

Schmandt, Chris, Kim, Jang, Lee, Kwan, Vallejo, Gerardo, Ackerman, Mark S. (2002): Mediated voice communication via mobile IP. In: Beaudouin-Lafon, Michel (eds.) Proceedings of the 15th annual ACM symposium on User interface software and technology October 27-30, 2002, Paris, France. pp. 141-150. http://doi.acm.org/10.1145/571985.572005

Ackerman, Mark S., Darrell, Trevor, Weitzner, Daniel J. (2001): Privacy in Context. In Human-Computer Interaction, 16 (2) pp. 167-176.

Ackerman, Mark S. (2000): The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feas. In Human-Computer Interaction, 15 (2) pp. 181-203.

McDonald, David W., Ackerman, Mark S. (2000): Expertise Recommender: A Flexible Recommendation System and Architecture. In: Kellogg, Wendy A., Whittaker, Steve (eds.) Proceedings of the 2000 ACM conference on Computer supported cooperative work , 2000, Philadelphia, Pennsylvania, United States. pp. 231-240. http://www.acm.org/pubs/articles/proceedings/cscw/358916/p231-mcdonald/p231-mcdonald.pdf

Ackerman, Mark S., Hadverson, Christine A. (2000): Reexamining Organizational Memory. In Communications of the ACM, 43 (1) pp. 58-64. http://doi.acm.org/10.1145/323830.323845

Ackerman, Mark S., Halverson, Christine (1999): Organizational Memory: Processes, Boundary Objects, and Trajectories. In: HICSS 1999 , 1999, . http://csdl.computer.org/comp/proceedings/hicss/1999/0001/01/00011067abs.htm

Ackerman, Mark S., Mandel, Eric (1999): Memory in the Small: Combining Collective Memory and Task Support for a Scientific Communi. In Journal of Organizational Computing and Electronic Commerce, 9 (2) pp. 105-127. http://www.leaonline.com/doi/abs/10.1207/s15327744joce0902%263_2

Ackerman, Mark S., Halverson, Christine (1998): Considering an Organization's Memory. In: Poltrock, Steven, Grudin, Jonathan (eds.) Proceedings of the 1998 ACM conference on Computer supported cooperative work November 14 - 18, 1998, Seattle, Washington, United States. pp. 39-48. http://www.acm.org/pubs/articles/proceedings/cscw/289444/p39-ackerman/p39-ackerman.pdf

Ackerman, Mark S. (1998): Augmenting Organizational Memory: A Field Study of Answer Garden. In ACM Transactions on Information Systems, 16 (3) pp. 203-224.

McDonald, David W., Ackerman, Mark S. (1998): Just Talk to Me: A Field Study of Expertise Location. In: Poltrock, Steven, Grudin, Jonathan (eds.) Proceedings of the 1998 ACM conference on Computer supported cooperative work November 14 - 18, 1998, Seattle, Washington, United States. pp. 315-324. http://www.acm.org/pubs/articles/proceedings/cscw/289444/p315-mcdonald/p315-mcdonald.pdf

Muramatsu, Jack, Ackerman, Mark S. (1998): Computing, Social Activity, and Entertainment: A Field Study of a Game MUD. In Computer Supported Cooperative Work, 7 (1) pp. 87-122.

Ackerman, Mark S., Hindus, Debby, Mainwaring, Scott D., Starr, Brian (1997): Hanging on the 'Wire: A Field Study of an Audio-Only Media Space. In ACM Transactions on Computer-Human Interaction, 4 (1) pp. 39-66. http://www.acm.org/pubs/articles/journals/tochi/1997-4-1/p39-ackerman/p39-ackerman.pdf

Ackerman, Mark S., McDonald, David W. (1996): Answer Garden 2: Merging Organizational Memory with Collaborative Help. In: Olson, Gary M., Olson, Judith S., Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States. pp. 97-105. http://www.acm.org/pubs/articles/proceedings/cscw/240080/p97-ackerman/p97-ackerman.pdf

Ackerman, Mark S., Palen, Leysia (1996): The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System. In: Tauber, Michael J., Bellotti, Victoria, Jeffries, Robin, Mackinlay, Jock D., Nielsen, Jakob (eds.) Proceedings of the ACM CHI 96 Human Factors in Computing Systems Conference April 14-18, 1996, Vancouver, Canada. pp. 268-275. http://www.acm.org/sigchi/chi96/proceedings/papers/Ackerman/ack_txt.htm

Hindus, Debby, Ackerman, Mark S., Mainwaring, Scott D., Starr, Brian (1996): Thunderwire: A Field Study of an Audio-Only Media Space. In: Olson, Gary M., Olson, Judith S., Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States. pp. 238-247. http://www.acm.org/pubs/articles/proceedings/cscw/240080/p238-hindus/p238-hindus.pdf

Ackerman, Mark S., Starr, Brian (1996): Social Acitivity Indicators for Groupware. In IEEE Computer, 29 (6) pp. 37-42.

Ackerman, Mark S., Starr, Brian (1995): Social Activity Indicators: Interface Components for CSCW Systems. In: Robertson, George G. (eds.) Proceedings of the 8th annual ACM symposium on User interface and software technology November 15 - 17, 1995, Pittsburgh, Pennsylvania, United States. pp. 159-168. http://www.acm.org/pubs/articles/proceedings/uist/215585/p159-ackerman/p159-ackerman.pdf

Covi, Lisa, Ackerman, Mark S. (1995): Such Easy-to-Use Systems!: How Organizations Shape the Design and Use of Online Help Syste. In: Proceedings of the ACM Conference on Organizational Computing Systems 1995 August 13-16, 1995, Milpitas, California, USA. pp. 280-288.

Ackerman, Mark S., Mandel, Eric (1995): Memory in the small: an application to provide task-based organizational memory for a scie. In: HICSS 1995 , 1995, . pp. 323-332. http://csdl.computer.org/comp/proceedings/hicss/1995/6945/00/69450323abs.htm

Ackerman, Mark S. (1994): Definitional and Contextual Issues in Organizational and Group Memories. In: HICSS 1994 , 1994, . pp. 191-200.

Ackerman, Mark S. (1994): Augmenting the Organizational Memory: A Field Study of Answer Garden. In: Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22 - 26, 1994, Chapel Hill, North Carolina, United States. pp. 243-252. http://www.acm.org/pubs/articles/proceedings/cscw/192844/p243-ackerman/p243-ackerman.pdf

Ackerman, Mark S. (1991): Shared Expertise and the Answer Garden. In: Robertson, Scott P., Olson, Gary M., Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. pp. 489. http://www.acm.org/pubs/articles/proceedings/chi/108844/p489-ackerman/p489-ackerman.pdf

Schmandt, Chris, Ackerman, Mark S., Hindus, Debby (1990): Augmenting a Window System with Speech Input. In IEEE Computer, 23 (8) pp. 50-56.

Schmandt, Chris, Hindus, Debby, Ackerman, Mark S., Manandhar, Sanjay (1990): Observations on Using Speech Input for Window Navigation. In: Diaper, Dan, Gilmore, David J., Cockton, Gilbert, Shackel, Brian (eds.) INTERACT 90 - 3rd IFIP International Conference on Human-Computer Interaction August 27-31, 1990, Cambridge, UK. pp. 787-793.

Ackerman, Mark S., Malone, Thomas W. (1990): Answer Garden: A Tool for Growing Organizational Memory. In: Lochovsky, Frederick H., Allen, Robert (eds.) Proceedings of the Conference on Office Information Systems 1990 April 25-27, 1990, Cambridge, Massachusetts, USA. pp. 31-39.

(2010): Resources, Co-Evolution and Artifacts: Theory in CSCW, Ackerman, Mark S., Halverson, Christine A., Erickson, Thomas, Kellogg, Wendy A. (eds.), Springer,

Olson, Gary M., Olson, Judith S., Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States.

Ackerman, Mark S., Edwards, Keith (eds.) Proceedings of the 13th annual ACM symposium on User interface software and technology November 06 - 08, 2000, San Diego, California, United States.

Ackerman, Mark S., Pipek, Volkmar, Wulf, Volker (2003): Sharing Expertise : Beyond Knowledge Management, MIT Press,