Contextual Interview User Experience (UX) topic overview/definition
Contextual Interview: Concept DefinitionThe contextual interview or contextual inquiry is a useful research methodology that enables the UX researcher to examine the context of use within the user's natural environment. As with all research methods there are advantages and disadvantages to the contextual enquiry and UX designers will need to fully understand how and when to employ the contextual interview to get the best results from the practice.
For your convenience, we’ve collected all UX literature that deals with Contextual Interview. Here’s the full list:
Shadowing in User Research - Do You See What They See?
The idea of shadowing someone to see what they are doing is not new. It is a technique that is widely implemented in user research. The idea is simple; the researcher accompanies the user and observes how they use the product or service within their natural environment.Shadowing also takes place in other fields of business and in particular inte...
Contextual Interviews and How to Handle Them
The exact history of the contextual interview in user research is a little murky. It was first alluded to in a paper by Whiteside, Bennet and Holtzblatt in 1988 which examined the use of qualitative research in design projects. However, the first complete description of the method was almost certainly proposed in 1990 by Wixon, Holtzblatt and Kn...