Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology

Publisher

ACM Press

Website

Year

2009

Period

Place

ISBN

Series

CHIMIT - Symposium on Computer Human Interaction for Management of Information Technology

DOI

Volume

Copyright info

Over the years, IT systems have become increasingly complex such that management is now a serious bottleneck to personal and organizational productivity. IT service delivery costs are now dominated by operating expenses, and end-user productivity suffers as a consequence. This symposium aims to bring together stakeholders, researchers, practitioners, and designers from diverse fields such as human-computer interaction, human factors, computer science, management science, social sciences, and service sciences, to identify issues, put forward a research agenda, and propose solutions.

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Velasquez, Nicole F., Weisband, Suzanne P. (2009): System administrators as broker technicians. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 1. https://dx.doi.org/10.1145/1641587.1641588

Kandogan, Eser, Maglio, Paul P., Haber, Eben M., Bailey, John H. (2009): Scripting practices in complex systems management. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 2. https://dx.doi.org/10.1145/1641587.1641589

Mansmann, Florian, Fischer, Fabian, Keim, Daniel A., North, Stephen C. (2009): Visual support for analyzing network traffic and intrusion detection events using TreeMap . In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 3. https://dx.doi.org/10.1145/1641587.1641590

Wongsuphasawat, Krist, Artornsombudh, Pornpat, Nguyen, Bao, McCann, Justin (2009): Network stack diagnosis and visualization tool. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 4. https://dx.doi.org/10.1145/1641587.1641591

Ueno, Nachi, Hashimoto, Ryota, Shimomura, Michio, Takahashi, Kenji (2009): Soramame: what you see is what you control access control user interface. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 5. https://dx.doi.org/10.1145/1641587.1641592

Rajendran, Balaji, Pawar, Dnyanesh (2009): An intelligent contextual support system for intrusion detection tasks. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 6. https://dx.doi.org/10.1145/1641587.1641593

Jaferian, Pooya, Botta, David, Hawkey, Kirstie, Beznosov, Konstantin (2009): A case study of enterprise identity management system adoption in an insurance organizatio. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 7. https://dx.doi.org/10.1145/1641587.1641594

Bloom, Lance, Clark, Nancy (2009): Storage administration: field findings and software design guidelines. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 8. https://dx.doi.org/10.1145/1641587.1641595

Thomas, Jakita O., Rankin, Yolanda A., Boyette, Neil (2009): Self service technologies: eliminating pain points of traditional call centers. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 9. https://dx.doi.org/10.1145/1641587.1641596

White, Kevin F., Gurzick, David, Lutters, Wayne G. (2009): Wiki anxiety: impediments to implementing wikis for IT support groups. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 10. https://dx.doi.org/10.1145/1641587.1641597

Paden, Ray (2009): Tools needed to build PB sized storage systems. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 11. https://dx.doi.org/10.1145/1641587.1814303

Hwang, Johnvey (2009): Splunk, innovation behind. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 12. https://dx.doi.org/10.1145/1641587.1814304