Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology

Publisher
ACM Press
Website
Year
2008
Period
Place
ISBN
Series
CHIMIT - Symposium on Computer Human Interaction for Management of Information Technology
DOI
Volume
Copyright info

Description

Over the years, IT systems have become increasingly complex such that management is now a serious bottleneck to personal and organizational productivity. IT service delivery costs are now dominated by operating expenses, and end-user productivity suffers as a consequence. This symposium aims to bring together stakeholders, researchers, practitioners, and designers from diverse fields such as human-computer interaction, human factors, computer science, management science, social sciences, and service sciences, to identify issues, put forward a research agenda, and propose solutions.

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Articles

Velasquez, Nicole F., Weisband, Suzanne P. (2008): Work practices of system administrators: implications for tool design. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 1. http://dx.doi.org/10.1145/1477973.1477975

Gonzalez, Victor M., Galicia, Leonardo, Favela, Jesus (2008): Understanding and supporting personal activity management by IT service workers. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 2. http://dx.doi.org/10.1145/1477973.1477976

White, Kevin F., Lutters, Wayne G., Komlodi, Anita H. (2008): Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 3. http://dx.doi.org/10.1145/1477973.1477977

Velasquez, Nicole F., Durcikova, Alexandra (2008): Sysadmins and the need for verification information. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 4. http://dx.doi.org/10.1145/1477973.1477979

Whalen, Tara, Toms, Elaine G., Blustein, James (2008): Information displays for managing shared files. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 5. http://dx.doi.org/10.1145/1477973.1477980

Heckle, Rosa, Lutters, Wayne G., Gurzick, David (2008): Network authentication using single sign-on: the challenge of aligning mental models. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 6. http://dx.doi.org/10.1145/1477973.1477982

Jaferian, Pooya, Botta, David, Raja, Fahimeh, Hawkey, Kirstie, Beznosov, Konstantin (2008): Guidelines for designing IT security management tools. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 7. http://dx.doi.org/10.1145/1477973.1477983

Bloom, Lance, Clark, Nancy (2008): IT-management software deployment: field findings and design guidelines. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 8. http://dx.doi.org/10.1145/1477973.1477985

Kandogan, Eser, Bailey, John, Maglio, Paul P., Haber, Eben (2008): Policy-based IT automation: the role of human judgment. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 9. http://dx.doi.org/10.1145/1477973.1477986

Calcaterra, Jeffrey, Bailey, John, Oduor, Kenya Freeman (2008): Multiple people and components: considerations for designing multi-user middleware. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 10. http://dx.doi.org/10.1145/1477973.1477987

Jain, Jhilmil, Ari, Ismail, Li, Jun (2008): Understanding the challenges faced during the management of data mining models. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 11. http://dx.doi.org/10.1145/1477973.1477988

Jain, Jhilmil, Ari, Ismail, Li, Jun (2008): Designing dashboards for managing model lifecycle. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 12. http://dx.doi.org/10.1145/1477973.1477989

Gross, Tom, Pekkola, Samuli (2008): Analysing a workflow management system: three levels of failure. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 13. http://dx.doi.org/10.1145/1477973.1477990

Haber, Eben M. (2008): System administrator teamwork: evidence from the SAGE salary survey. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology , 2008, . pp. 14. http://dx.doi.org/10.1145/1477973.1477991