Jakita O. Thomas

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Thomas, Jakita O., Kreeger, Lisa (2008): Unhelpful helpers: when scaffolding structures veil collaborative interactions. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008, . pp. 2583-2586. http://doi.acm.org/10.1145/1358628.1358717

Cefkin, Melissa, Thomas, Jakita O., Blomberg, Jeanette L. (2007): The implications of enterprise-wide pipeline management tools for organizational relations. In: GROUP07: International Conference on Supporting Group Work , 2007, . pp. 61-68. http://doi.acm.org/10.1145/1316624.1316634

Thomas, Jakita O., Rankin, Yolanda A., Boyette, Neil (2009): Self service technologies: eliminating pain points of traditional call centers. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology , 2009, . pp. 9. http://dx.doi.org/10.1145/1641587.1641596