Susan Palmiter

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Lewis, Scott, Mateas, Michael, Palmiter, Susan, Lynch, Gene (1996): Ethnographic Data for Product Development: A Collaborative Process. In Interactions, 3 (6) pp. 52-69.

Palmiter, Susan, Lynch, Gene, Lewis, Scott, Stempski, Mark (1994): Breaking Away from the Conventional 'Usability Lab': The Customer-Centered Design Group at. In Behaviour and Information Technology, 13 (1) pp. 128-131.

Palmiter, Susan, Elkerton, Jay (1993): Animated Demonstrations for Learning Procedural Computer-Based Tasks. In Human-Computer Interaction, 8 (3) pp. 193-216.

Palmiter, Susan (1993): The Effectiveness of Animated Demonstrations for Computer-based Tasks: a Summary, Model an. In J. Vis. Lang. Comput., 4 (1) pp. 71-89.

Palmiter, Susan, Elkerton, Jay (1991): An Evaluation of Animated Demonstrations for Learning Computer-Based Tasks. In: Robertson, Scott P., Olson, Gary M., Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. pp. 257-263.

Palmiter, Susan, Elkerton, Jay, Baggett, Patricia (1991): Animated Demonstrations vs Written Instructions for Learning Procedural Tasks: A Prelimina. In International Journal of Man-Machine Studies, 34 (5) pp. 687-701.

Palmiter, Susan, Elkerton, Jay (1987): Evaluation Metrics and a Tool for Control Panel Design. In: Proceedings of the Human Factors Society 31st Annual Meeting , 1987, . pp. 1123-1127.

Evans, Susan M., Palmiter, Susan, Elkerton, Jay (1988): The EDGE System: Ergonomic Design Using Graphic Evaluation. In: Proceedings of the Human Factors Society 32nd Annual Meeting , 1988, . pp. 612-616.

Elkerton, Jay, Palmiter, Susan (1989): Designing Help Systems Using the GOMS Model: An Information Retrieval Evaluation. In: Proceedings of the Human Factors Society 33rd Annual Meeting , 1989, . pp. 281-285.

Elkerton, Jay, Goldstein, Steven J., Palmiter, Susan (1990): Designing a Help System Using a GOMS Model: A Preliminary Method Execution Analysis. In: D., Woods,, E., Roth, (eds.) Proceedings of the Human Factors Society 34th Annual Meeting , 1990, Santa Monica, USA. pp. 259-263.

Palmiter, Susan, Lynch, Gene, Day, Jennifer, Geist, Melinda, Rhoads, Bryan (2005): Focus on the individual: the future of web-based product support. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems , 2005, . pp. 2136-2137.