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Palmiter, Susan, Elkerton, Jay, Baggett, Patricia (1991): Animated Demonstrations vs Written Instructions for Learning Procedural Tasks: A Prelimina. In International Journal of Man-Machine Studies, 34 (5) pp. 687-701.
Baggett, Patricia, Ehrenfeucht, Andnrzej (1988): Textual and Visual Access to a Computer by People Who Know Nothing About It. In: ACM Sixth International Conference on Systems Documentation , 1988, . pp. 121-133.