Author: Scott Lewis
Lewis, Scott, Mateas, Michael, Palmiter, Susan, Lynch, Gene (1996): Ethnographic Data for Product Development: A Collaborative Process. In Interactions, 3 (6) pp. 52-69. http://www.acm.org/pubs/articles/journals/interactions/1996-3-6/p52-lewis/p52-lewis.pdf
Palmiter, Susan, Lynch, Gene, Lewis, Scott, Stempski, Mark (1994): Breaking Away from the Conventional 'Usability Lab': The Customer-Centered Design Group at. In Behaviour and Information Technology, 13 (1) pp. 128-131.
Lewis, Scott (1991): Cluster Analysis as a Technique to Guide Interface Design. In International Journal of Man-Machine Studies, 35 (2) pp. 251-265.