Author: Lisa Kreeger
Lisa Kreeger is a member of the Service Practices group of Almaden Services Research, IBM. Lisa holds a Ph.D. in Leadership and Change from Antioch University, a MBA from Seattle University and a Bachelor of Science in Nursing from DePaul University. Lisa\'s research focuses on interorganizational relationships and relational work in complex service systems. Lisa came to IBM Research with over 10 years of management consulting experience focused on the dynamics of enabling change through collaborative leadership and teaming practices.
Thomas, Jakita O., Kreeger, Lisa (2008): Unhelpful helpers: when scaffolding structures veil collaborative interactions. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008, . pp. 2583-2586. http://doi.acm.org/10.1145/1358628.1358717