Herbert Ristock

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Anisimov, Nikolay, Galvin, Brian, Ristock, Herbert (2007): XML-based multimodal interaction framework for contact center applications. In: Proceedings of the 2007 International Conference on the World Wide Web , 2007, . pp. 1349-1350. http://doi.acm.org/10.1145/1242572.1242845

Anisimov, Nikolay, Galvin, Brian, Ristock, Herbert (2007): XML based Framework for Contact Center Applications. In: 3rd International Conference on Web Information Systems and Technologies (WEBIST 2007) March 3-6, 2007, Barcelona, Spain. pp. 443-450. http://fiztech-usa.net/anisimov/papers/WEBIST-2007-C1_472_Anisimov.pdf

Korolev, Nikolay, Ristock, Herbert, Anisimov, Nikolay (2008): Modeling and Simulation of a Pacing Engine for Proactive Campaigns in Contact Center Envir. In: Zaluski, Marek (eds.) Business and Industry Symposium BIS April 14 -17, 2008, Ottawa, Canada. pp. 249-255. http://www.fiztech-usa.net/anisimov/papers/SpringSim-Bis-08-fin.pdf