Patti L. Zila

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Wiedenbeck, Susan, Zila, Patti L. (1997): Hands-On Practice in Learning to Use Software: A Comparison of Exercise Exploration, and C. In ACM Transactions on Computer-Human Interaction, 4 (2) pp. 169-196.

Wiedenbeck, Susan, Zila, Patti L., McConnell, Daniel S. (1995): End-User Training: An Empirical Study Comparing On-Line Practice Methods. In: Katz, Irvin R., Mack, Robert L., Marks, Linn, Rosson, Mary Beth, Nielsen, Jakob (eds.) Proceedings of the ACM CHI 95 Human Factors in Computing Systems Conference May 7-11, 1995, Denver, Colorado. pp. 74-81.