Marilyn C. Salzman


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Marilyn C. Salzman is President of Salzman Consulting, LLC. Marilyn looks to deliver customer-centered and business-savvy designs for her clients. Marilyn as over 15 years practice in user experience research and design. She is highly skilled in user-centered research, design, and data analysis techniques used throughout the product and customer lifecycles. Throughout her career, Marilyn has designed interfaces for hardware and software products, including: business applications, ecommerce, portals, the web, consumer products, mobile devices, interactive voice systems, medical products, educational technologies, and documentation.
Prior to forming Salzman Consulting, LLC, Marilyn managed the customer experience research and design team (20-30 employees and contractors) and a multi-million dollar web design program for Sun Microsystem's corporate web properties (including, commerce, downloads, communities, partners and portals). Marilyn also has worked for companies such as Genomica, US WEST Advanced Technologies, and American Institutes for Research, where she designed and evaluated a range of online, consumer, and business products.
Marilyn has a Ph.D. in Applied Cognitive Psychology and Human Factors Engineering from George Mason University and a B.S. in Human Factors Engineering from Tufts University.

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Palen, Leysia, Salzman, Marilyn C. (2002): Beyond the handset: designing for wireless communications usability. In ACM Transactions on Computer-Human Interaction, 9 (2) pp. 125-151.

Palen, Leysia, Salzman, Marilyn C. (2002): Voice-mail diary studies for naturalistic data capture under mobile conditions. In: Churchill, Elizabeth F., McCarthy, Joe, Neuwirth, Christine, Rodden, Tom (eds.) Proceedings of the 2002 ACM conference on Computer supported cooperative work November 16 - 20, 2002, New Orleans, Louisiana, USA. pp. 87-95.

Palen, Leysia, Salzman, Marilyn C., Youngs, Ed (2001): Discovery and Integration of Mobile Communications in Everyday Life. In Personal and Ubiquitous Computing, 5 (2) pp. 109-122.

Palen, Leysia, Salzman, Marilyn C., Youngs, Ed (2000): Going Wireless: Behavior & Practice of New Mobile Phone Users. In: Kellogg, Wendy A., Whittaker, Steve (eds.) Proceedings of the 2000 ACM conference on Computer supported cooperative work , 2000, Philadelphia, Pennsylvania, United States. pp. 201-210.

Salzman, Marilyn C., Dede, Chris, Loftin, R. Bowen (1999): VR's Frames of Reference: A Visualization Technique for Mastering Abstract Multidimensiona. In: Altom, Mark W., Williams, Marian G. (eds.) Proceedings of the ACM CHI 99 Human Factors in Computing Systems Conference May 15-20, 1999, Pittsburgh, Pennsylvania. pp. 489-495.

Salzman, Marilyn C., Dede, Christopher J., Loftin, R. Bowen, Chen, Jim X. (1999): A Model for Understanding How Virtual Reality Aids Complex Conceptual Learning. In Presence: Teleoperators and Virtual Environments, 8 (3) pp. 293-316.

Gray, Wayne D., Salzman, Marilyn C. (1998): Damaged Merchandise? A Review of Experiments That Compare Usability Evaluation Methods. In Human-Computer Interaction, 13 (3) pp. 203-261.

Gray, Wayne D., Salzman, Marilyn C. (1998): Repairing Damaged Merchandise: A Rejoinder. In Human-Computer Interaction, 13 (3) pp. 325-335.

Salzman, Marilyn C., Dede, Chris, Loftin, R. Bowen (1995): Usability and Learning in Educational Virtual Realities. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting , 1995, . pp. 486-490.

Salzman, Marilyn C., Rivers, S. David (1994): Smoke and Mirrors: Setting the Stage for a Successful Usability Test. In Behaviour and Information Technology, 13 (1) pp. 9-16.