Diane L. McKerlie


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Customer Experience Solutions at Bell (http://designstrategy.ca)

Diane McKerlie is a leader, interaction designer, information architect, and usability expert. She has led the design effort of multichannel solutions at organizations such as Bell Canada, for clients such as The Globe and Mail, the Royal Canadian Mint, TD Canada Trust, the Centre for Addiction and Mental Health, and the US Postal Service. She attracts talented practitioners to form cross-discipline teams that deliver award-winning results on time and on budget in the web, mobile web, and application spaces.

Her real-world approach is supported by a principled and academic foundation. Diane received her PhD from London Southbank University in the UK for her research on the relationship of design methods to knowledge management.

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van Aalst, J. W., Carey, T. T., McKerlie, Diane L. (1995): Design Space Analysis as "Training Wheels" in a Framework for Learning User Interface Desi. In: Katz, Irvin R., Mack, Robert L., Marks, Linn, Rosson, Mary Beth, Nielsen, Jakob (eds.) Proceedings of the ACM CHI 95 Human Factors in Computing Systems Conference May 7-11, 1995, Denver, Colorado. pp. 154-161. http://www.acm.org/sigchi/chi95/proceedings/papers/tcy_bdy.htm

McKerlie, Diane L., MacLean, Allan (1993): QOC in Action: Using Design Rationale to Support Design. In: Ashlund, Stacey, Mullet, Kevin, Henderson, Austin, Hollnagel, Erik, White, Ted (eds.) Proceedings of the ACM CHI 93 Human Factors in Computing Systems Conference April 24-29, 1993, Amsterdam, The Netherlands. pp. 519. http://www.acm.org/pubs/articles/proceedings/chi/169059/p519-mckerlie/p519-mckerlie.pdf

Carey, Tom, McKerlie, Diane L., Bubie, Walter, Wilson, James (1991): Communicating Human Factors Expertise Through Design Rationales and Scenarios. In: Diaper, Dan, Hammond, Nick (eds.) Proceedings of the Sixth Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers VI August 20-23, 1991, Heriot-Watt University, Edinburgh, UK. pp. 117-130.