Wakkary, Ron, Poon, Madison, Maestri, Leah, Kirton, Travis, Julhin, Corey, Betts, Ryan (2007): How Informances Can Be Used in Design Ethnography. In: Extended Abstracts CHI 2007 April 28-May 3, 2007, San Jose, California, USA. pp. 1875-1880.
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