Wilfried Teiken

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Byrd, Roy J., Neff, Mary S., Teiken, Wilfried, Park, Youngja, Cheng, Keh-Shin F., Gates, Stephen C., Visweswariah, Karthik (2008): Semi-automated logging of contact center telephone calls. In: Shanahan, James G., Amer-Yahia, Sihem, Manolescu, Ioana, Zhang, Yi, Evans, David A., Kolcz, Aleksander, Choi, Key-Sun, Chowdhury, Abdur (eds.) Proceedings of the 17th ACM Conference on Information and Knowledge Management - CIKM 2008 October 26-30, 2008, Napa Valley, California, USA. pp. 133-142. http://doi.acm.org/10.1145/1458082.1458103

Gates, Stephen C., Teiken, Wilfried, Cheng, Keh-Shin F. (2005): Taxonomies by the numbers: building high-performance taxonomies. In: Herzog, Otthein, Schek, Hans-Jorg, Fuhr, Norbert (eds.) Proceedings of the 2005 ACM CIKM International Conference on Information and Knowledge Management October 31 - November 5, 2005, Bremen, Germany. pp. 568-577. http://doi.acm.org/10.1145/1099554.1099703