Author: Soni Meckem
Publications
Publication period start: 2010
Number of co-authors: 1
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publications with favourite co-authors
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Publications
Meckem, Soni, Carlson, Jennifer Lee (2010): Using "rapid experimentation" to inform customer service experience design. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems , 2010, . pp. 4553-4566. https://doi.acm.org/10.1145/1753846.1754193