Author: Patricia Swenton-Wall

Patricia Swenton-Wall

Patricia Swenton-Wall

Publications

Publication period start: 2012
Publication period end: 2012
Number of co-authors: 3

Co-authors

Number of publications with favourite co-authors
Peggy Szymanski
1
Luke Plurkowski
1
Jennifer Englert
1

Productive Colleagues

Most productive colleagues in number of publications
Peggy Szymanski
1
Jennifer Englert
1
Luke Plurkowski
2

Publications

Szymanski, Peggy, Plurkowski, Luke, Swenton-Wall, Patricia, Englert, Jennifer (2012): How can I help you today?: the knowledge work of call center agents. In: Proceedings of the 12th Participatory Design Conference. Volume 2 Exploratory Papers, Workshop Descriptions, Industry Cases , 2012, . pp. 137-140. http://dx.doi.org/10.1145/2348144.2348188