Author: Luke Plurkowski
PARC (Palo Alto Research Center, a subsidiary of Xerox Corp.)
Luke specializes in deep, qualitative interaction analysis, drawing upon observational analytic perspectives from sociology, anthropology, conversation analysis, social psychology and linguistics. His research spans traditional ethnographic studies of various work and recreational ecological systems, as well as the in-depth study of communication practices to inform the design of novel communication systems and technologies. Luke's current research interests include how to design more effective human-machine interactions leveraging natural human practices.
Aoki, Paul M., Szymanski, Margaret H., Plurkowski, Luke, Thornton, James D., Woodruff, Allison, Yi, Weilie (2006): Where\'s the \"party\" in \"multi-party\"?: analyzing the structure of small-group sociabl. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work , 2006, . pp. 393-402. http://doi.acm.org/10.1145/1180875.1180934
Szymanski, Peggy, Plurkowski, Luke, Swenton-Wall, Patricia, Englert, Jennifer (2012): How can I help you today?: the knowledge work of call center agents. In: Proceedings of the 12th Participatory Design Conference. Volume 2 Exploratory Papers, Workshop Descriptions, Industry Cases , 2012, . pp. 137-140. http://dx.doi.org/10.1145/2348144.2348188