Author: Julie Schiller
Schiller\'s work seeks to bring statistical understanding to website design. Using strong methodology she and Cairns utilize a whole range of techniques to redefine the existence of \"one\" correct user. This changes the ideas of success for a website and allows a wide range of behavior.
- Paul Cairns
Schiller, Julie, Cairns, Paul (2008): There\'s always one!: modelling outlying user performance. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008, . pp. 3513-3518. http://doi.acm.org/10.1145/1358628.1358883