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In 1979, Ginny founded the Document Design Center at the American Institutes for Research in Washington, DC, which she directed for 13 years. There, she and her colleagues studied the problems that people have with workplace documents and helped major companies and government agencies develop model print and online documents.
In 1985, Ginny set up one of the first independent usability test laboratories in North America where she and her colleagues had users come to try out interfaces and documentation for clients including Hewlett-Packard, IBM, SAP, and Sony.
Since 1992, Ginny has been working with private companies and government agencies as a consultant in usability and documentation. Most of her work today is helping clients make information-rich web sites and web applications meet both business goals and users' needs.
Ginny helps companies and agencies bring user-centered design into their processes. She greatly enjoys mentoring people who want to learn more about how to make products and processes work for people and how to communicate clearly.
Ginny is a graduate of Bryn Mawr College and has a Ph.D. in Linguistics from Harvard University.
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Quesenbery, Whitney, Cugini, John, Chisnell, Dana, Killam, Bill, Redish, Ginny (2007): Comments on "A Methodology for Testing Voting Systems. In Journal of Usability Studies, 2 (2) pp. 96-98. http://www.upassoc.org/upa_publications/jus/2007_february/comments_on_methodology_for_testing_voting_systems.pdf
Redish, Ginny (2007): Expanding Usability Testing to Evaluate Complex Systems. In Journal of Usability Studies, 2 (3) pp. 102-111. http://www.upassoc.org/upa_publications/jus/2007may/utesting-complex.pdf