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Qirem, Fouad, Cockton, Gilbert, Loufti, Mohamed (2007): Cultural Differences in Severity and Impact of User Frustration. In: Evers, Vanessa, Sturm, Christian, Rocha, Mario Alberto Moreno, Martínez, Edgar Cambranes, Mandl, Thomas (eds.) Designing for Global Markets 8 - IWIPS 2007 - Proceedings of the Eighth International Workshop on Internationalisation of Products and Systems 28-30 June, 2007, Merida, Mexico. pp. 9-18.