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Mackay, Wendy E., Malone, Thomas W., Crowston, Kevin, Rao, Ramana, Rosenblitt, David, Card, Stuart K. (1989): How Do Experienced Information Lens Users Use Rules?. In: Bice, Ken, Lewis, Clayton H. (eds.) Proceedings of the ACM CHI 89 Human Factors in Computing Systems Conference April 30 - June 4, 1989, Austin, Texas. pp. 211-216.
Malone, Thomas W., Grant, Kenneth R., Lai, Kum-Yew, Rao, Ramana, Rosenblitt, David (1987): Semistructured Messages Are Surprisingly Useful for Computer-Supported Coordination. In ACM Transactions on Information Systems, 5 (2) pp. 115-131.