Beverley A. Sparks

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Publication Statistics

Publication period start
2001
Publication period end
2003
Number of co-authors
2

Co-authors
Number of publications with favourite co-authors

Productive Colleagues
Most productive colleagues in number of publications

Publications

McColl-Kennedy, Janet R., Daus, Catherine S., Sparks, Beverley A. (2003): The Role of Gender in Reactions to Service Failure and Recovery. In Journal of Service Research, 6 (1) pp. 66-82.

McColl-Kennedy, Janet R., Sparks, Beverley A. (2003): Application of Fairness Theory to Service Failure and Service Recovery. In Journal of Service Research, 5 (3) pp. 251-266.

Sparks, Beverley A., McColl-Kennedy, Janet R. (2001): Justice Strategy Options for Increased Customer Satisfaction in a Services Recovery Settin. In Journal of Business Research, 54 (3) pp. 209-218.