What you will learn
- How to hire for, position, and empower a UX team effectively
- Best practices to manage and support a UX designer and wider UX team
- How management of UX professionals directly affects ROI—both positively and negatively
- What your UX team should be doing in order to grow your UX efforts across the organization
- Why it’s important that your senior management team gets educated on, and possibly involved in, UX
- UX management best practices, from interviews and case studies with experts
What sets top-performing organizations apart? Well, for one thing, it’s no coincidence that they place a focus on understanding and empowering their UX and UI teams. Not only does this drive organic growth through a more optimal user experience, but it also means that the business can benefit from the ROI (Return On Investment) that UX work can deliver. In most organizations, however, you’ll find there is a lack of UX maturity—that is, how embedded UX is within an organization’s culture and work processes. And this occurs even when the decision-makers know that UX is core to business and customer stakeholders! We want to help both you and your wider team create a culture, and design mindset, that can truly reap the benefits of UX work. By learning how to apply key tactics, you’ll be able to ensure that your UX efforts are having maximum impact across the wider business.
In this course, we will explore the ins and outs of UX maturity by looking at the way your organization is structured and developed. We will give you the chance to grasp UX management as not just a people issue but also a design methodology… all so that you can manage UX as a smart leader, and get the very best from the UX professionals you work with. Even if you’re currently a more junior UX, UI or interaction designer, the strategies you will learn in this course will enable you to truly realize the value that your work will provide to your organization.
You will be taught by Frank Spillers, CEO of the award-winning UX firm Experience Dynamics. By taking this course, you’ll leverage his experience from two decades of working with enterprise, midsize and start-up companies across a wide range of industries. Given that, you will be able to learn from, and avoid, the mistakes he’s come across, and apply the best practices he’s developed over time in order to move towards managing your UX team in an optimal way.
The course also includes interviews with experts—including a UX Director, Chief Experience Officer, Product Manager, and User Research Director. These will give you another practical opportunity to learn from people who are highly experienced in managing UX across organizations. All of this means that you will learn how an Outside-In design approach operates, and what it looks and feels like in practice—be it from a product management, executive or stakeholder perspective. Upon completing the course, you will have the knowledge required to avoid unnecessary growing pains, and ultimately accelerate your company’s UX maturity so that you win sooner and enjoy a more consistently high level of performance within the market.
Is this course right for you?
This is one of our intermediate-level courses aimed at design-minded individuals who either already manage UX professionals within their organization, or who seek to grow and improve their own UX practice in order to progress within the field. Therefore, while primarily aimed at management, it is also relevant for anyone who wants to improve the ROI (Return On Investment) of his or her UX/UI work.
This course will appeal to:
- UX leads, UX managers, and UX directors who are looking to refine the way in which they manage UX teams and professionals within their organization
- UX designers, interaction designers, and UX researchers looking to improve the ROI of their work and progress within the field
- Creative directors who would like to enhance the focus on UX design work within their organization
- CEOs, CTOs, COOs, and CMOs who want to better position their organization within the market by putting more focus on UX/UI work
Courses in the Interaction Design Foundation are designed to contain comprehensive, evidence-based content, while ensuring that the learning curve is never too steep. All participants will have the opportunity to share ideas, seek help with tests, and enjoy the social aspects afforded by our open and friendly forum.
Learn and work with a global team of designers
You’ll join a global community and work together to improve your skills and career opportunities. Connect with helpful peers and make friends with like-minded individuals as you push deeper into the exciting and booming industry of design.