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Shannon M. Oltmann


Publications by Shannon M. Oltmann (bibliography)

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Oltmann, Shannon M. (2011): Telephone & email interviews: using the respondents' context to determine the best interview mode. In: Proceedings of the 2011 iConference 2011. pp. 734-735. http://dx.doi.org/10.1145/1940761.1940889

This poster explains reasons for choosing different interview modes. Although many people assume that face-to-face contact is the best, perhaps only, mode for effective interviewing, a substantial body of research suggests otherwise. In particular, components of the respondents' context-geographical disbursement, privacy, empowerment needs, scheduling, anonymity, fluency, stigmatization, and cultural background-affect which interview modes are more effective. This poster introduces the concept of respondent context, and demonstrates the best uses for different interview modes.

© All rights reserved Oltmann and/or ACM Press

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Shachaf, Pnina, Oltmann, Shannon M. and Horowitz, Sarah M. (2008): Service equality in virtual reference. In JASIST - Journal of the American Society for Information Science and Technology, 59 (4) pp. 535-550. http://dx.doi.org/10.1002/asi.20757

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Shachaf, Pnina and Oltmann, Shannon M. (2007): E-Quality and E-Service Equality. In: HICSS 2007 - 40th Hawaii International International Conference on Systems Science 3-6 January, 2007, Waikoloa, Big Island, HI, USA. p. 247. http://doi.ieeecomputersociety.org/10.1109/HICSS.2007.191

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