Shannon M. Oltmann

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Publication Statistics

Publication period start
2007
Publication period end
2011
Number of co-authors
2

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Productive Colleagues
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Publications

Oltmann, Shannon M. (2011): Telephone & email interviews: using the respondents' context to determine the best intervi. In: Proceedings of the 2011 iConference , 2011, . pp. 734-735. http://dx.doi.org/10.1145/1940761.1940889

Shachaf, Pnina, Oltmann, Shannon M., Horowitz, Sarah M. (2008): Service equality in virtual reference. In JASIST - Journal of the American Society for Information Science and Technology, 59 (4) pp. 535-550. http://dx.doi.org/10.1002/asi.20757

Shachaf, Pnina, Oltmann, Shannon M. (2007): E-Quality and E-Service Equality. In: HICSS 2007 - 40th Hawaii International International Conference on Systems Science 3-6 January, 2007, Waikoloa, Big Island, HI, USA. pp. 247. http://doi.ieeecomputersociety.org/10.1109/HICSS.2007.191