Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
O'Day, Vicky L., Bobrow, Daniel G., Bobrow, Kimberly, Shirley, Mark, Hughes, Billie and Walters, Jim (1998): Moving Practice: From Classrooms to MOO Rooms. In Computer Supported Cooperative Work, 7 (1) pp. 9-45.
O'Day, Vicky L., Bobrow, Daniel G. and Shirley, Mark (1996): The Social-Technical Design Circle. In: Olson, Gary M., Olson, Judith S. and Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States. pp. 160-169.