Daniela Lopes Varzim Araújo’s Course Certificate: Journey Mapping

The Course Certificate below verifies that Daniela Lopes Varzim Araújo has completed the course Journey Mapping

Course Certificate
Daniela Lopes Varzim Araújo has mastered how to:

The holder of this Course Certificate masters:

  • An understanding of the three most common types of journey maps and why they work so well.

  • An understanding of three common journey mapping processes.

  • How to gather data for journey mapping.

  • How to create a perspective grid to analyze gathered data.

  • How to create an experience map, customer journey map and service blueprint.

  • How to set up and run a journey mapping workshop.

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