Journal of Retailing

Publisher
Elsevier
Website
Periodicity

Description

Articles

Szymanski, David M., Hise, Richard T. (2000): E-satisfaction: an initial examination. In Journal of Retailing, 76 (3) pp. 309-322. http://www.sciencedirect.com/science/article/pii/S002243590000035X

Childers, Terry L., Carr, Christopher L., Peck, Joann, Carson, Stephen (2001): Hedonic and utilitarian motivations for online retail shopping behavior. In Journal of Retailing, 77 (4) pp. 511-535. http://www.sciencedirect.com/science/article/pii/S0022435901000562

McColl-Kennedy, Janet R., Patterson, Paul G., Smith, Amy K., Brady, Michael K. (2009): Customer Rage Episodes: Emotions, Expressions and Behaviors. In Journal of Retailing, 85 (2) pp. 222-237.