Amy K. Smith

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Publication Statistics

Publication period start
2009
Publication period end
2009
Number of co-authors
3

Co-authors
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Productive Colleagues
Most productive colleagues in number of publications

Publications

McColl-Kennedy, Janet R., Patterson, Paul G., Smith, Amy K., Brady, Michael K. (2009): Customer Rage Episodes: Emotions, Expressions and Behaviors. In Journal of Retailing, 85 (2) pp. 222-237.

McColl-Kennedy, Janet R., Smith, Amy K. (2006): Customer Emotions in Service Failure and Recovery Encounters. In: "Individual and organizational perspectives on emotion management and display" Elsevier JAI .